Sales Support Analyst, Retail

Job Description:

• Lead end-to-end new-item setup processes across retail customers
• Collect, review, and validate item, pricing, packaging, financial, and customer information for retailer submissions
• Identify missing information, inconsistencies, and potential compliance issues and coordinate resolutions
• Develop, document, and manage SOPs for new-item and promotional submissions
• Own the master promotional calendar across retail accounts
• Validate promotional activity, timing, and program details and identify discrepancies
• Flag scheduling conflicts between competing promotional requests
• Manage submissions through retailer portals and customer systems
• Interpret retailer requirements, resolve routine submission issues, and monitor authorization and approval status
• Monitor submission process effectiveness and recommend improvements
• Ensure retailer submissions meet customer requirements and company standards
• Resolve customer sample requests and coordinate delivery to retailer buying teams
• Partner with FP&A to validate and analyze pricing- and promotion-related deductions, contracts, and chargebacks
• Track customer deadlines and submission requirements
• Prepare and organize routine meeting materials and sales documentation
• Coordinate with Finance, Account Managers, brokers, Sales Planning, and internal systems to reconcile information
• Provide validated account-level inputs for commercial planning and reporting
• Reconcile post-promotion performance recaps using customer and internal data
• Maintain accurate customer and promotional inputs for recurring retail sales reporting
• Implement systems and workflows that reduce administrative work for Account Managers
• Design and improve templates, trackers, controls, and SOPs
• Own day-to-day execution, issue resolution, accuracy, and follow-through across Retail Sales
• Report to the VP, Retail Sales

Requirements:

• 2–4 years of experience in CPG sales support, account coordination, sales administration, brokerage, or a related commercial role
• Ability to independently manage recurring commercial or customer-facing processes with limited day-to-day supervision
• Experience preparing retailer new-item forms, promotional submissions, and customer documentation
• Experience building or improving SOPs, trackers, workflows, or other operating processes
• Experience navigating retailer portals and customer systems
• Strong Excel and/or Google Sheets capability
• Ability to validate, reconcile, and summarize customer and commercial information
• Exceptional organization and attention to detail
• Ability to manage multiple customers, submissions, and deadlines simultaneously
• Strong follow-through and ownership of recurring administrative workflows from preparation through completion
• Comfort operating independently in a fast-moving, high-growth CPG environment
• Strong written and verbal communication skills
• Ability to work effectively across Account Management, Sales Planning, Retail Operations, Finance, brokers, and other partners
• Ability to identify missing, inconsistent, or inaccurate information
• Proactive, service-oriented mindset
• Interest in finding more efficient ways to support a growing commercial organization

Benefits:

• Bonus
• Company stock options
• Vision, dental, and medical benefits
• Gym discounts
• Commuter discounts
• Opportunities for personal and career development