Salesforce Administrator
Salesforce Administrator SA.187 At Salas O’Brien, we tell our clients that we’re engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That’s why we’re committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a sustainable future. Salas O'Brien supports NYSERDA (New York State Energy Research and Development Agency) across many avenues in Technical Services, Engineering through Staff Augmentation, which are essentially contracts that help manage and support their projects.
About the Role
Salas O'Brien is looking for a Salesforce Administrator to join a Salesforce development team supporting a New York State energy agency client. You'll help maintain and support an existing Force.com application, keeping users productive and the platform running smoothly. This is a hands-on role for someone who enjoys solving business problems and working directly with the people who use the system every day.
What You'll Do
Manage users and licenses, including new user setup and deactivation, roles, profiles, permissions, and public groups Respond to user support tickets (no after-hours support required) Gather requirements from users and stakeholders for small enhancements Make Salesforce configuration changes, including Flow, Lightning Experience Sites, Approval Processes, fields, page layouts, record types, custom settings, dashboards, and reports Manage sandbox environments Improve data quality by implementing rules and automation as needed Monitor user adoption, deliver user training, and create training materials Provide additional support that contributes to the key outcomes of the Salesforce Solutions and Regulatory Affairs teams What You'll Bring 2+ years of experience administering Salesforce/Force.com products, including Service Cloud Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules) Experience managing production updates and releases Understanding of relational databases and data integration tools Certified Salesforce Administrator with Trailhead Badges/Super Badges Excellent communication and analytical skills, with the ability to work with business subject matter experts to shape solutions and resolve issues Ability to prioritize multiple workstreams and deliver results in a fast-paced program Strong organization and the ability to analyze requirements and document them clearly A drive to keep learning and growing both technical and functional skills
Nice to Have
Experience with Marketing Cloud and/or Call Center Experience with Jira Tools & Systems Salesforce, Jira, Marketing Cloud/Call Center
Work Environment
This is a fully remote position with no travel required. You'll need a computer, a cell phone, and reliable high-speed internet. About Salas O'Brien Salas O'Brien is an engineering and technical services firm known for a collaborative, people-first culture. We're growing, and we're looking for talented professionals who want to make an impact. Equal Opportunity Employment Statement Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.