Salesforce Implementation Program Manager
Position: Program Manager Location: Columbus, OH The position will be primarily remote, with one in-person day in Columbus every two weeks. The interviews will also be conducted in person. Duration: 7 to 8 Months Skill Matrix: 4-year college degree or equivalent technical study Project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently. Business process analysis. Workflow automation Salesforce experience Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook. Large-scale Salesforce implementation experience. Project Management PMP credentials. Experience leading digital workflow automation projects preferred. The PM will provide the following: Strategic Planning & Leadership Define and drive the overall Salesforce program vision, strategy, and roadmap. Align Salesforce initiatives with business goals and stakeholder priorities. Lead cross-functional teams in program planning and execution. Program Oversight Manage the end-to-end lifecycle of Salesforce-related projects and initiatives. Oversee timelines, budgets, deliverables, and resource allocation. Ensure governance, risk management, and compliance across Salesforce implementations. Stakeholder Management Act as a liaison between business stakeholders and technical teams. Facilitate requirements gathering, prioritization, and expectation setting. Communicate status updates, milestones, and issues to senior leadership. Process Improvement Analyze and improve business processes through Salesforce automation and tools. Champion best practices in CRM adoption, data quality, and user engagement. Drive continuous improvement using feedback, metrics, and analytics. Technical Oversight (Non-Coding Role) Collaborate with Salesforce developers, administrators, and architects on technical solutions. Ensure scalability, performance, and maintainability of the Salesforce platform. Oversee integrations with other enterprise systems (ERP, marketing automation, etc.). Change Management & Training Lead change management efforts to support adoption of Salesforce features. Plan and coordinate training programs for users and stakeholders. Support user onboarding and provide enablement resources. Reporting & Analytics Track key performance indicators (KPIs) and success metrics for Salesforce initiatives. Deliver dashboards and reports that provide business insight and value.