Salesforce Marketing Cloud Business Analyst / Admin
Salesforce Marketing Cloud Business Analyst / System Admin Job type: Contract. C2C. Terms: 6 month contract @ 40hrs/week. Possibility of extension. Location: 100% remote, but must be within the US only. Visa: Work Visas are fine, but no sponsorship is offered. US Citizen is preferred. Start date: Immediate Timezone: Client is in CST
Summary
Our client is hiring a Business Analyst to turn business needs into a clear, estimated and sequenced plan for our Marketing Cloud work. You will work with business documentation, business users, and the Marketing Cloud Developer to write user stories, build the implementation plan and timeline, and produce estimates. Strong communication is essential: you are the bridge between marketing, clinical and operations stakeholders and the technical team. Responsibilities - Review existing business documentation, process maps, reports and data definitions to understand how prospects become patients today. - Lead stakeholder interviews and workshops with business users to capture goals, pain points, and requirements across the patient lifecycle. - Write clear user stories with acceptance criteria, and maintain a prioritized backlog. - Work with the Marketing Cloud Developer to translate requirements into technical scope, confirm feasibility, and gather effort estimates. - Build the implementation plan and timeline, including phases, dependencies, risks, and resource needs; keep it current as scope changes. - Document current-state and future-state processes and data flows, including differences in naming conventions and business processes across source systems. - Define reporting and conversion metrics with stakeholders, and help validate that delivered work meets them. - Facilitate backlog refinement, status updates, UAT, and change management; communicate progress, risks and decisions to leadership. - Support the license and roadmap review by capturing the business problems that candidate features would solve.
Qualifications
Required - 5+ years as a Business Analyst on technology or marketing-technology projects. - Must have experience scoping out SFMC for a fresh implementation. -