Salesforce Technical Architect – Genesys Cloud CX

Salesforce Technical Architect – Genesys Cloud CX Location: Dallas, TX (Remote – USA) Experience: 10+ Years Duration: 12 Months Contract Work Authorization: Independent Visa Only Preference: Ex-Genesys candidates highly preferred

Job Description

We are looking for an experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud, Genesys Cloud CX and enterprise CRM integrations. The ideal candidate will be responsible for designing scalable Salesforce architectures, leading Genesys integrations, mentoring development teams and delivering enterprise contact center solutions.

Key Responsibilities

Design enterprise Salesforce architecture across Service Cloud, Sales Cloud and Experience Cloud. Lead Salesforce Service Cloud integration with Genesys Cloud CX / Genesys Engage. Design and implement Salesforce Open CTI integrations. Implement Screen Pop, Click-to-Dial, ACD, Skill-Based Routing and Agent Presence Synchronization. Configure Omni-Channel routing and integrate IVR workflows. Develop scalable solutions using Apex, LWC, Visualforce and asynchronous Apex. Prepare HLD/LLD documents and lead architecture reviews, code reviews and technical governance. Ensure application scalability, security and performance. Required Skills 10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on Genesys Cloud CX / Genesys Engage integration experience. Strong Salesforce Service Cloud and Open CTI expertise. Strong Apex, LWC, Batch Apex and Queueable Apex development. Experience with Omni-Channel, IVR, ACD and enterprise CRM integrations. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science, IT or related field. Preferred: Previous experience working at Genesys or on Genesys implementation projects.