SAP Customer Service Functional Consultant

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

SAP Customer Service Functional Consultant

About the job

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Position Overview: Provide SAP IS-U Customer Service application functional support for NA clients and customized Vertex SAP services. Collaborate with the client and NA team members to gather requirements, develop solutions, and deploy solutions.

Primary Responsibilities:

Should have working experience in configuration and customization of SAP ISU-CS and/or SAP CRM

Should have knowledge is creation of Transaction Launchers, Navigation Bar configuration, View configuration, IC-Web profile maintenance, Organization structure maintenance, Alert Modeler.

Should have knowledge in FACT sheets and Interaction Center Scripts

Should have functional knowledge of SAP Master Data, SAP ISU-Business Master Data and Technical Master Data

Knowledge of SAP Middleware configuration and trouble shooting

Develops functional specifications and works with technical resources to complete object development and testing

Develops functional specifications and works with technical resources to complete object development and testing

Minimum Qualifications

Bachelor/Master’s Degree in Computer Science, Engineering or Bachelor of Science with Masters in Computer Applications

5+ years SAP experience

SAP experience with ECC 6.0, SAP CRM and/or IS-U CCS utilizing SAP NetWeaver ABAP and Java stack technologies

Expert level ABAP, knows key ISU tables within most/all modules, knows integration of modules

Desired Skills

Working in an SAP Utilities environment

Fluency in written and spoken English, proficiency with MS Visio, Word and Excel, incident management tools

Conceptual understanding of relational databases and middleware technology

Basic understanding of SaaS, cloud computing

Can work under minimum supervision, good time management and work planning

What VertexOne has to offer

• Health, Personal Accidental, Term Life and Terminal Illness Insurances
• Flexible Holidays
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Employee bonus referral program
• Employee Discount Program

About VertexOne

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

Bachelor's or Master's in Computer Science or related; 5+ years SAP experience; expert ABAP; SAP ECC 6.0, CRM, IS-U CCS; English fluency; MS Visio, Word, Excel; incident management tools.

Key Responsibilities

• gathering requirements
• developing solutions
• deploying solutions

Skills & Tools

SAP, SAP IS-U, SAP CRM, SAP NetWeaver, ABAP, Java, Microsoft Visio, Microsoft Word, Microsoft Excel

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — India
• Languages: English

Benefits

• Generous paid time off

About VertexOne

A leading provider of cloud-based SaaS software solutions for utilities, energy retailers, and energy transition providers. — Industry: Information Technology