Scheduler

Description Your experience matters Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Scheduler joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team - Join a close-knit Scheduling team that values teamwork, communication, and supporting one another in a fast-paced environment. - Our team works to coordinate scheduling across Highpoint Health (Sumner, Riverview, and Trousdale), partnering closely to manage a high volume of patient needs while maintaining accuracy and a positive patient experience. - You’ll receive hands-on training and support from experienced team members to help you build confidence and succeed independently in the role. How you’ll contribute - A Scheduler who excels in this role: - Coordinate and schedule diagnostic testing, procedures, and other applicable services for patients across Highpoint Health – Sumner, Riverview, and Trousdale facilities. - Manage a high volume of incoming scheduling requests and patient calls while maintaining accuracy, efficiency, and a positive patient experience. - Review physician orders to ensure required information is present and appropriate for scheduling. - Identify incomplete, unclear, or problematic physician orders and follow up with the appropriate physician office or department to obtain clarification or corrected information. - Accurately enter patient, scheduling, insurance, and order information into applicable scheduling and registration systems. - Obtain and verify patient demographic and insurance information as needed during the scheduling process. - Assist patients in identifying and scheduling the appropriate appointment, test, or procedure based on the physician order and established scheduling guidelines. - Communicate appointment details, preparation instructions, and other applicable information clearly and professionally to patients. - Answer incoming telephone calls and provide timely, courteous assistance to patients, physician offices, and internal departments. - Work closely with physician offices, Patient Access, clinical departments, and other facility teams to resolve scheduling questions and order-related issues. - Prioritize multiple competing tasks while managing back-to-back calls and maintaining a high level of accuracy. - Recognize when additional clarification or assistance is needed and appropriately escalate questions rather than making assumptions that could result in scheduling errors. - Maintain patient privacy and confidentiality in accordance with organizational requirements. - Work independently in a remote environment following completion of required onsite training while remaining engaged and communicative with the Central Scheduling team. - Participate in required training, education, and performance improvement activities. - Perform other duties as assigned to support Central Scheduling and Patient Access operations. What we’re looking for - Applicants should have a high school diploma or equivalent. - Additional requirements include: - Required: Strong computer and keyboard/typing skills, with the ability to efficiently learn and navigate scheduling and registration systems. - Strong attention to detail with a demonstrated ability to maintain accuracy in a high-volume, fast-paced environment. - Excellent multitasking and organizational skills with the ability to manage back-to-back calls and competing priorities with minimal downtime. - Strong critical-thinking and problem-solving skills, including the ability to recognize when information is incomplete or unclear and determine the appropriate next step. - Ability to accurately review physician orders, identify order-related issues, and follow up appropriately before scheduling. - Strong verbal and written communication skills with a professional, patient-focused approach. - Excellent customer service skills with the ability to balance efficiency and productivity expectations while ensuring patients feel heard and supported. - Ability to learn, retain, and consistently apply detailed scheduling processes, procedures, and information. - Adaptability and ability to remain productive and composed in a rapidly changing, high-volume environment. - Ability to work effectively with minimal supervision and demonstrate accountability while working remotely. - Strong teamwork and communication skills with the ability to remain connected and collaborative within a remote team. - Ability to complete the required onsite training period before transitioning to remote work. - Preferred: - Previous scheduling experience within a hospital, physician practice, or other medical setting. - Previous experience working remotely or independently with minimal direct supervision. - Medical/healthcare background with a basic understanding of anatomy and medical terminology. - Previous experience reviewing or working from physician orders. - Previous experience with healthcare scheduling, registration, billing, and/or insurance information. - Familiarity with hospital or medical scheduling/registration systems. Schedule - Schedule: Monday-Friday, 8:30am – 5:00pm - Work Location: Remote after successful completion of onsite training. - This position is designed to transition to remote work following successful completion of the required onsite training period at Highpoint Health – Sumner Regional Medical Center in Gallatin, TN. - Candidates should be prepared to complete approximately 4–8 weeks of onsite training, depending on individual progress and demonstrated proficiency, before being released to work remotely. Why join us - We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits - Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO - Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth - Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being - Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development - Ongoing learning and career advancement opportunities. More about Highpoint Health – Sumner with Ascension Saint Thomas - Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women’s services, and other specialty care. - The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee. EEOC Statement - “Highpoint Health – Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”