Scheduling Representative

Job Title: Scheduling Representative Monthly Pay: $3,591 - $4,704 USD per month Summary: Working in a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM, the Scheduling Representative organizes appointment requests, confirms details, and keeps scheduling information current. This work matters because clear, accurate scheduling helps customers and internal teams prepare for timely service conversations and reduces missed connections. The representative sits within the administrative support team and works under an administrative team lead. They work with customers, service staff, coordinators, and team members who need current appointment details and status updates. This is a fully remote, work from home position based in New York, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Receive scheduling requests through a shared queue, phone calls, emails, and internal tickets, then identify the request type, preferred timing, contact details, and needed service information. Review incoming details for completeness, compare requested times with available openings, and enter accurate appointment information in a scheduling and calendar such as Microsoft Bookings. Create, update, reschedule, or cancel appointments according to established procedures while recording the reason for each change. Confirm appointment dates, times, contact methods, and preparation details with customers using clear, courteous written and verbal communication. Maintain current customer contact details, interaction notes, appointment status, and follow-up actions in a CRM such as SugarCRM. Coordinate with service staff and internal coordinators when requested times are unavailable, priorities change, or additional information is needed to place an appointment. Send timely reminders and follow up on unanswered confirmation requests, incomplete scheduling details, and appointments requiring a new time. Escalate conflicting appointment information, repeated scheduling concerns, or requests outside standard procedures to the administrative team lead for direction. Review daily and upcoming appointment lists, identify missing details or potential conflicts, and communicate corrections to appropriate contacts. Meet quality expectations through accurate scheduling entries, prompt turnaround, complete notes, and reliable follow-up on open requests. Qualifications: High school diploma or equivalent. No experience required; related experience preferred. Familiarity with appointment workflows, availability review, confirmation practices, and general administrative coordination preferred. Ability to learn and use a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM for appointment updates and notes. Clear verbal and written communication skills for explaining appointment details and responding professionally to customer questions. Ability to review names, dates, times, contact details, and request notes carefully before confirming an appointment. Sound judgment when identifying incomplete requests, schedule conflicts, and matters that should be raised to the administrative team lead. Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work from home in New York, United States. Structured onboarding and training on a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM. Regular check-ins with the administrative team lead to review questions, workflow updates, and scheduling practices. Opportunities to build skills in appointment coordination, customer communication, scheduling systems, and accurate status tracking. Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.