Scrum Master / PM who has LED a "ServiceNow HRSD or Customer Service Mgt" implementation. (No 3rd party)

Location: Remote Role: Long term, open-ended engagement, with option to hire Domain: Large-scale Healthcare organization Project Manager / Scrum Master HR Technology Transformation - SERVICENOW Overview: Seeking an experienced PM / SM to support a strategic HR Technology initiative transforming HR Service Delivery and the Contact Center experience. ServiceNow HRSD or ServiceNow CSM. Responsibilities: Manage project plans, timelines, milestones, risks, and dependencies. Facilitate Scrum ceremonies, remove impediments, and support Agile delivery. Coordinate business stakeholders, technology teams, and external vendors. Track deliverables, communicate status, and escalate issues to maintain progress. Qualifications: Demonstrated experience serving as both a Project Manager and Scrum Master. Experience delivering large-scale enterprise Agile initiatives involving multiple stakeholders and vendors. Strong facilitation, stakeholder management, dependency management, and communication skills. Experience with ServiceNow HR Service Delivery (HRSD) or ServiceNow Customer Service Management (CSM). HR Technology or Contact Center transformation experience preferred. Tools Clarity - resource allocation, timesheets, reporting, budget variance management Jira Project Management Approach Hybrid delivery models including Waterfall, Agile, and Kanban.