Seasonal Bilingual Customer Experience Specialist – Remote, High‑Impact Telecommunications Support Role in Grand Forks, ND – Championing Community Connectivity, Exceptional Service, and Customer Advocacy at brighthush

About brighthush

brighthush is more than a telecommunications provider; we are the lifeline that keeps North Dakota’s homes, businesses, and communities connected. From ultra‑fast internet and crystal‑clear cable to reliable voice services, we power the everyday lives of thousands of households and enterprises across the state. Our mission is simple yet profound: empower every customer with seamless, personalized support that turns everyday interactions into lasting relationships. Whether you are a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best customer experiences are built on a foundation of people who are empowered, supported, and continuously learning. That’s why we invest heavily in our team through flexible work arrangements, competitive pay, comprehensive benefits, and a culture that celebrates diversity, equity, and belonging. Below are the key reasons why you’ll love working with us:

• Remote Flexibility: Work from the comfort of your home with all necessary computer and phone equipment supplied.
• Competitive Compensation: Base pay plus 5%–15% shift differentials for evening and weekend coverage.
• Comprehensive Benefits: Medical, dental, vision, paid time off, and free high‑speed internet and TV for you and your household.
• Professional Development: Fully paid, interactive training programs designed to sharpen your skills and accelerate your career.
• Inclusive Culture: A supportive, collaborative team that values diversity, equity, and belonging.
• Clear Career Pathways: Structured advancement opportunities within customer service, technical support, and leadership tracks.

Job Summary

As a Seasonal Bilingual Customer Experience Specialist, you will be the frontline ambassador for brighthush, delivering exceptional support across a fast‑paced, high‑volume call center environment. Your role will involve handling inbound and outbound inquiries related to internet, billing, cable, and phone services, while building rapport, resolving issues, and identifying upsell opportunities—all while maintaining the highest standards of accuracy, empathy, and efficiency. This position is ideal for bilingual professionals who thrive in dynamic settings and are passionate about creating meaningful customer experiences.

Key Responsibilities

• Connect with customers via phone, chat, and email to provide solutions for product, service, and billing inquiries.
• Manage a continuous stream of back‑to‑back inbound and outbound calls, ensuring each interaction is handled with professionalism and care.
• Deliver outstanding customer experiences by building rapport, demonstrating empathy, and resolving questions accurately.
• Identify and recommend brighthush products and solutions tailored to individual customer needs, enhancing their understanding of our offerings.
• Utilize creative problem‑solving skills to troubleshoot and address customer questions and concerns across multiple systems.
• Follow up with customers in a timely manner when additional information or action is required.
• Efficiently manage time and handle customer interactions, ensuring accurate responses and high satisfaction scores.
• Navigate multiple tools and systems—CRM, billing, technical support platforms—to troubleshoot issues and provide seamless support.
• Handle a range of interactions from quick inquiries to complex or sensitive situations requiring de‑escalation techniques.
• Document all customer interactions and transactions accurately, maintaining comprehensive records for future reference.
• Maintain up‑to‑date knowledge of brighthush products and services, providing feedback and suggestions for internal and customer‑facing tools.
• Participate in ongoing training to broaden skill sets and support evolving customer demands.
• Embrace brighthush’s culture of empowerment, doing the right thing for our customers and inspiring others to do the same.
• Adhere to privacy guidelines and policies, ensuring customer data is protected at all times.
• Maintain reliable and predictable attendance, meeting shift requirements and coverage needs.
• Perform additional duties as assigned, contributing to team success and continuous improvement.

Essential Qualifications

• High school diploma or equivalent (GED).
• Basic typing, email, and computer skills; proficiency with internet and applications.
• Prior experience in a service, support, or people‑focused role—customer service, technical support, or similar.
• Strong verbal and written communication skills, with active listening and thoughtful response abilities.
• Customer‑focused mindset: empathy, patience, and a genuine desire to meet customer needs.
• Accountability and follow‑through to ensure positive outcomes for customers.
• Ability to work in a fast‑paced, high‑volume environment with minimal downtime.
• Physical capability to use a headset, keyboard, and mouse for extended periods.
• Resilience and composure under stress, with effective conflict de‑escalation skills.
• Must reside within the state of North Dakota.
• Spanish language proficiency is a valuable differential.

Preferred Qualifications

• Experience with call center software (e.g., brighthush, other industry‑standard platforms).
• Knowledge of telecommunications or internet service industry.
• Previous exposure to shift work, including evenings and weekends.
• Demonstrated ability to meet or exceed performance metrics (e.g., CSAT, AHT).
• Certification or coursework in customer service or communication.

Skills & Competencies

• Exceptional communication and interpersonal skills.
• Strong problem‑solving and analytical thinking.
• Time management and organizational proficiency.
• Adaptability to changing priorities and customer needs.
• Team collaboration and knowledge sharing.
• Technical aptitude for learning new software quickly.
• Commitment to continuous improvement and learning.

Career Growth & Learning Opportunities

At brighthush, we believe that every interaction is a chance to grow. Our structured career ladder allows you to progress from Customer Experience Specialist to Senior Specialist, Team Lead, or even into technical support and product management roles. You’ll have access to:

• On‑the‑job coaching and mentorship from experienced leaders.
• Cross‑functional training modules covering advanced troubleshooting, sales techniques, and leadership fundamentals.
• Annual performance reviews with clear pathways for promotion and salary increases.
• Opportunities to participate in special projects, process improvement initiatives, and innovation labs.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal life. You’ll be part of a vibrant, collaborative team that values:

• Transparency and open communication.
• Respect for diverse perspectives and inclusive decision‑making.
• Recognition of individual achievements and team successes.
• Work‑life harmony, with flexible scheduling and supportive policies.

Compensation & Benefits

While specific figures vary by experience and shift, you can expect:

• Competitive hourly wage plus shift differentials (5%–15% for evenings and weekends).
• Fully paid, comprehensive benefits package: medical, dental, vision, and paid time off.
• Free high‑speed internet and TV service for you and your household.
• Employee assistance programs, wellness initiatives, and tuition reimbursement.
• Retirement savings plan with company match.
• Regular team events, virtual coffee chats, and community outreach opportunities.

How to Apply

Ready to make a difference in the lives of North Dakota’s customers? Click the link below to submit your application and join the brighthush family. We’re excited to hear how your skills and passion align with our mission to deliver exceptional customer experiences.

Apply to brighthush Today

Join Us – Your Journey Starts Here

At brighthush, we’re more than a company—we’re a community dedicated to innovation, service, and growth. As a Seasonal Bilingual Customer Experience Specialist, you’ll play a pivotal role in shaping how customers perceive and interact with our brand. If you’re a bilingual, customer‑centric professional who thrives in a fast‑paced environment and is eager to grow, we want to hear from you. Apply now and become part of a team that values your voice, rewards your effort, and invests in your future.