Seasonal Bilingual Customer Service Representative – Remote (English & Spanish) – Empower Global Customer Experience at brighthush

Welcome to brighthush – Where Your Voice Shapes the Future of Customer Experience

At brighthush, we’re more than a technology and customer‑experience powerhouse; we’re a vibrant, global community of innovators who believe that every interaction can spark joy, solve problems, and build lasting loyalty. With a presence in over 30 countries and a portfolio that spans e‑commerce, fintech, and lifestyle brands, brighthush is at the forefront of redefining how businesses connect with their customers. Our culture is built on inclusivity, continuous learning, and a genuine commitment to the well‑being of every team member. Whether you’re a seasoned veteran, a recent graduate, or someone looking to pivot into a rewarding career, brighthush offers a platform where your bilingual skills can shine and your professional growth is limitless.

Why Join brighthush?

brighthush has earned recognition as one of the World’s Best Workplaces, consistently receiving accolades for Best Company Culture and Best Companies for Career Growth. Our mission is simple: empower our people to deliver exceptional service to the world’s most iconic brands. By joining us, you’ll become part of a team that values diversity, fosters innovation, and celebrates every win—big or small. We’re committed to sustainability, community outreach, and creating a workplace where every voice is heard.

Key Responsibilities

• Provide inbound customer support in both English and Spanish, following a structured call flow guide to ensure consistency and quality.
• Diagnose and resolve basic technical and product‑related issues, ensuring a smooth customer journey from start to finish.
• Accurately track, document, and retrieve information from our secure databases and CRM systems.
• Identify opportunities to upsell or cross‑sell products and services that enhance customer satisfaction and drive revenue.
• Deliver a consistently positive experience, embodying the brighthush spirit of empathy, professionalism, and a smile.
• Collaborate with teammates across time zones to share best practices, troubleshoot challenges, and elevate service quality.
• Participate in ongoing training sessions to stay current with product updates, industry trends, and new technologies.
• Adhere to all compliance, security, and privacy policies to protect customer data and maintain trust.
• Contribute to continuous improvement initiatives by providing feedback on processes and tools.

Essential Qualifications

• Fluent in both Spanish and English (reading, writing, and speaking) with a strong command of customer‑centric language.
• Minimum of 1 year of customer service experience, preferably in a call center or remote environment.
• High school diploma or GED; additional certifications in customer service or related fields are a plus.
• Reliable, high‑speed internet connection (minimum 10 Mbps) and a dedicated workspace free from distractions.
• Proficiency with computers, including basic troubleshooting, navigation of multiple applications, and data entry accuracy.
• Strong multitasking skills in a fast‑paced environment, with the ability to manage multiple conversations simultaneously.
• Open availability, including evenings, weekends, and holidays as required by the seasonal schedule.
• U.S. residency with a valid U.S. address and the legal right to work in the United States.
• Basic understanding of CRM or ticketing systems; experience with Salesforce, Zendesk, or similar platforms is highly desirable.

Preferred Qualifications

• Experience with CRM or ticketing systems such as Salesforce, Zendesk, or Freshdesk.
• Knowledge of the products or services offered by brighthush’s flagship brands.
• Previous exposure to remote work or virtual collaboration tools like Slack, Teams, or Zoom.
• Military veteran status (highly encouraged).
• Experience in a bilingual or multicultural environment, with a demonstrated ability to adapt communication style to diverse audiences.
• Additional language proficiency (e.g., Portuguese, French, Mandarin) is a plus.

Skills & Competencies

• Exceptional communication and active listening skills, with the ability to convey empathy and clarity.
• Problem‑solving mindset focused on customer outcomes and quick resolution.
• Adaptability to evolving processes, technologies, and customer expectations.
• Team player who thrives in a collaborative, global environment and shares knowledge freely.
• Commitment to continuous improvement, personal development, and staying ahead of industry trends.
• Strong time‑management skills, with the ability to prioritize tasks and meet performance metrics.
• Proficiency in using data‑driven tools to analyze customer interactions and improve service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. Approximately 80% of our managers and leaders have risen through the ranks, thanks to our robust Learning & Leadership Development Programs. As a seasonal team member, you’ll gain access to:

• Free, on‑demand training modules covering product knowledge, soft skills, and technical proficiency.
• Mentorship programs pairing you with experienced leaders for guidance and career mapping.
• Cross‑functional projects that broaden your skill set and expose you to different business areas.
• Performance‑based incentives and recognition programs that reward excellence.
• Opportunities to transition into full‑time roles with clear career pathways and advancement options.
• Access to internal job boards, networking events, and leadership roundtables.

Work Environment & Company Culture

Working remotely from the comfort of your home, you’ll enjoy:

• Flexible scheduling that respects your personal commitments and promotes work‑life balance.
• Access to a vibrant virtual community of colleagues from around the globe.
• Regular virtual town halls, team‑building events, and cultural celebrations that keep us connected.
• Inclusive initiatives such as Women’s Network, Black Professionals Group, LGBTQ+ Pride, and Neurodiversity Alliance.
• Commitment to sustainability through our #MyOneEarthPromise and community outreach programs.
• Opportunities to contribute to social impact projects and volunteer initiatives.
• A culture that celebrates learning, experimentation, and the courage to try new ideas.

Compensation & Benefits

Competitive hourly rate of $15–$18 (subject to location, experience, and performance). In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options for you and your family.
• Comprehensive Employee Assistance Program (EAP) for mental health support.
• 401(k) retirement plan with company match to help you plan for the future.
• Paid time off, holidays, and paid training days to recharge and grow.
• DailyPay option for early access to earned wages.
• Employee referral bonuses for bringing talented friends and family into the brighthush family.
• Wellness programs and resources to support your physical and mental health.
• Potential for full‑time conversion and career advancement based on performance.
• Access to a digital library of learning resources, industry reports, and professional development courses.

How to Apply

Ready to bring your bilingual expertise to brighthush? Submit your application through our careers portal or click the link below. We review applications continuously and encourage you to apply as soon as possible to secure your spot in our seasonal hiring cycle.

Apply to brighthush Today

Closing Statement

At brighthush, we champion our people and invest in their growth. If you’re passionate about delivering outstanding customer experiences, thrive in a remote setting, and want to be part of a company that values diversity, innovation, and community, we want to hear from you. Join us and transform your career while making a real impact on customers worldwide.