Seasonal Bilingual Customer Support Specialist – Remote (English & Spanish) – Champion Global Customer Experience Excellence at brighthush

About brighthush – A Global Hub for Customer Experience Innovation

brighthush is more than a customer‑support provider; it is a global movement that redefines how brands connect with their audiences. With a presence in over 30 countries, we partner with leading e‑commerce, fintech, and lifestyle brands to deliver seamless, human‑centric support that turns first‑time buyers into lifelong advocates. Our mission is simple yet powerful: empower every team member to create moments of delight that resonate across cultures and languages.

At brighthush, we celebrate diversity, champion continuous learning, and nurture a culture where every voice is heard. Whether you’re a seasoned professional, a recent graduate, or someone looking to pivot into a rewarding career, our remote‑first environment offers the flexibility and resources you need to thrive.

Why brighthush is the Ideal Place to Grow Your Career

We’re proud to have been named one of the World’s Best Workplaces and to consistently rank high in Best Company Culture and Best Companies for Career Growth surveys. Our commitment to sustainability, community outreach, and employee well‑being sets us apart. Here’s what you can expect when you join our team:

• Inclusive Culture – From Women’s Network to Neurodiversity Alliance, we celebrate every identity.
• Global Collaboration – Work side‑by‑side with colleagues across time zones and continents.
• Continuous Learning – Access to on‑demand courses, mentorship, and cross‑functional projects.
• Career Mobility – 80% of our leaders started as entry‑level employees and grew within the organization.
• Impactful Work – Your contributions directly influence customer satisfaction and brand loyalty worldwide.

Key Responsibilities – What You’ll Do Every Day

As a Seasonal Bilingual Customer Support Specialist, you’ll be the frontline ambassador for our global brands. Your day‑to‑day tasks will include:

• Handling inbound calls, chats, and emails in both English and Spanish, following a structured call flow to ensure consistency.
• Diagnosing and resolving basic technical and product‑related issues, providing clear, step‑by‑step guidance to customers.
• Accurately logging interactions in our secure CRM system, ensuring data integrity and compliance with privacy standards.
• Identifying upsell and cross‑sell opportunities that enhance the customer journey and drive revenue.
• Delivering a consistently positive experience, embodying the brighthush spirit of empathy, professionalism, and a smile.
• Collaborating with teammates across time zones to share best practices, troubleshoot challenges, and elevate service quality.
• Participating in ongoing training sessions to stay current with product updates, industry trends, and new technologies.
• Adhering to all compliance, security, and privacy policies to protect customer data and maintain trust.
• Contributing to continuous improvement initiatives by providing feedback on processes and tools.

Essential Qualifications – What We Expect

• Fluent in both Spanish and English (reading, writing, and speaking) with a strong command of customer‑centric language.
• Minimum of 1 year of customer service experience, preferably in a call center or remote environment.
• High school diploma or GED; additional certifications in customer service or related fields are a plus.
• Reliable, high‑speed internet connection (minimum 10 Mbps) and a dedicated workspace free from distractions.
• Proficiency with computers, including basic troubleshooting, navigation of multiple applications, and data entry accuracy.
• Strong multitasking skills in a fast‑paced environment, with the ability to manage multiple conversations simultaneously.
• Open availability, including evenings, weekends, and holidays as required by the seasonal schedule.
• U.S. residency with a valid U.S. address and the legal right to work in the United States.
• Basic understanding of CRM or ticketing systems; experience with Salesforce, Zendesk, or similar platforms is highly desirable.

Preferred Qualifications – Bonus Skills That Set You Apart

• Experience with CRM or ticketing systems such as Salesforce, Zendesk, or Freshdesk.
• Knowledge of the products or services offered by brighthush’s flagship brands.
• Previous exposure to remote work or virtual collaboration tools like Slack, Teams, or Zoom.
• Military veteran status (highly encouraged).
• Experience in a bilingual or multicultural environment, with a demonstrated ability to adapt communication style to diverse audiences.
• Additional language proficiency (e.g., Portuguese, French, Mandarin) is a plus.

Skills & Competencies – What Makes You Successful

• Exceptional Communication – Active listening, clear articulation, and the ability to convey empathy.
• Problem‑Solving Mindset – Focused on customer outcomes and quick resolution.
• Adaptability – Thrives in evolving processes, technologies, and customer expectations.
• Team Player – Collaborates effectively in a global, virtual environment.
• Continuous Improvement – Seeks feedback, learns from data, and stays ahead of industry trends.
• Time‑Management – Prioritizes tasks and meets performance metrics consistently.
• Data‑Driven Insight – Uses analytics tools to assess interactions and improve service quality.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from within. As a seasonal team member, you’ll gain access to:

• Free, on‑demand training modules covering product knowledge, soft skills, and technical proficiency.
• Mentorship programs pairing you with experienced leaders for guidance and career mapping.
• Cross‑functional projects that broaden your skill set and expose you to different business areas.
• Performance‑based incentives and recognition programs that reward excellence.
• Opportunities to transition into full‑time roles with clear career pathways and advancement options.
• Access to internal job boards, networking events, and leadership roundtables.

Work Environment & Company Culture – Remote, Yet Connected

Working remotely from the comfort of your home, you’ll enjoy:

• Flexible scheduling that respects your personal commitments and promotes work‑life balance.
• Access to a vibrant virtual community of colleagues from around the globe.
• Regular virtual town halls, team‑building events, and cultural celebrations that keep us connected.
• Inclusive initiatives such as Women’s Network, Black Professionals Group, LGBTQ+ Pride, and Neurodiversity Alliance.
• Commitment to sustainability through our #MyOneEarthPromise and community outreach programs.
• Opportunities to contribute to social impact projects and volunteer initiatives.
• A culture that celebrates learning, experimentation, and the courage to try new ideas.

Compensation & Benefits – We Value Your Contribution

Competitive hourly rate of $15–$18 (subject to location, experience, and performance). In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options for you and your family.
• Comprehensive Employee Assistance Program (EAP) for mental health support.
• 401(k) retirement plan with company match to help you plan for the future.
• Paid time off, holidays, and paid training days to recharge and grow.
• DailyPay option for early access to earned wages.
• Employee referral bonuses for bringing talented friends and family into the brighthush family.
• Wellness programs and resources to support your physical and mental health.
• Potential for full‑time conversion and career advancement based on performance.
• Access to a digital library of learning resources, industry reports, and professional development courses.

How to Apply – Take the First Step Toward an Exciting Future

Ready to bring your bilingual expertise to brighthush? Submit your application through our careers portal or click the link below. We review applications continuously and encourage you to apply as soon as possible to secure your spot in our seasonal hiring cycle.

Apply to brighthush Today

Closing Statement – Join the brighthush Family

At brighthush, we champion our people and invest in their growth. If you’re passionate about delivering outstanding customer experiences, thrive in a remote setting, and want to be part of a company that values diversity, innovation, and community, we want to hear from you. Join us and transform your career while making a real impact on customers worldwide.