Seasonal Bilingual Customer Support Specialist – Remote – Spanish & English – Tax & Technology Solutions – Empowering Tax Relief for Diverse Communities

About brighthush

brighthush is more than a fintech startup; it’s a movement dedicated to reshaping how everyday Americans approach their taxes. By fusing state‑of‑the‑art technology with deep tax‑law expertise, we uncover hidden credits and deductions that many people never knew existed. Our mission is simple yet powerful: help individuals and small businesses keep more of what they earn, while delivering a seamless, user‑friendly experience that sets a new industry standard.

We’re not just a software company – we’re a community of forward‑thinking problem solvers, data enthusiasts, and customer‑first advocates. Whether you’re a seasoned tax professional or a first‑time filer, you’ll find a place at brighthush where your expertise is valued, your ideas are heard, and your growth is accelerated.

Why Join brighthush?

• Impactful Work: Every interaction you handle helps a customer unlock a tax refund they didn’t realize they were entitled to.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Seasonal Opportunity: A perfect fit for students, freelancers, or anyone looking for a high‑pay, short‑term role.
• Growth Path: Proven career ladder from support to product, engineering, and leadership roles.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice matters.
• Competitive Compensation: Market‑aligned hourly rate, performance bonuses, and a comprehensive benefits package.

Role Overview

As a Seasonal Bilingual Customer Support Specialist, you will be the frontline champion for our Spanish‑speaking and English‑speaking customers. Your primary responsibility is to diagnose, troubleshoot, and resolve technical and product‑related inquiries for tax professionals and individual filers using our digital tax filing platform. You’ll collaborate closely with cross‑functional teams—product, engineering, and quality assurance—to ensure a smooth customer journey and continuous improvement of our support processes.

Key Responsibilities

• Multichannel Support: Handle customer inquiries via phone, email, and live chat with equal proficiency, ensuring timely and accurate responses.
• Technical Troubleshooting: Diagnose software issues, guide users through step‑by‑step solutions, and document root causes for future reference.
• Escalation Management: Identify complex problems that require deeper technical insight, and collaborate with senior support engineers to deliver resolution.
• Documentation & Knowledge Base: Record detailed interaction logs, update internal knowledge articles, and contribute to the continuous improvement of our support documentation.
• Customer Advocacy: Build rapport, demonstrate empathy, and maintain a professional, courteous tone in every interaction.
• Process Adherence: Follow established scripts, best practices, and quality guidelines to ensure consistent service delivery.
• Attendance & Reliability: Maintain a strict adherence to your scheduled shifts, ensuring coverage during peak hours.

Essential Qualifications

• Fluency in both Spanish and English (written and spoken).
• High School diploma or GED.
• Minimum of 1 year of customer service experience in a call center or similar environment, preferably with software support.
• Proficient computer skills, including data entry, email clients, and basic troubleshooting of Windows/macOS systems.
• Strong verbal communication skills: clear articulation, active listening, and a professional phone presence.
• Ability to read, interpret, and explain complex instructions to non‑technical users.
• Reliable, high‑speed internet connection (dedicated, hard‑wired preferred).

Preferred Qualifications

• Experience in the tax, finance, or accounting industry.
• Previous exposure to SaaS or cloud‑based platforms.
• Knowledge of tax filing terminology and common tax scenarios.
• Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk).
• Background in retail, telemarketing, or customer relations.

Skills & Competencies

• Problem‑Solving: Ability to analyze issues, think critically, and devise effective solutions.
• Empathy & Patience: Understanding customer frustrations and responding with calm, supportive communication.
• Time Management: Prioritize tasks, manage multiple tickets, and meet response time targets.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve escalated issues.
• Adaptability: Thrive in a fast‑paced, evolving environment with frequent updates to product features.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a seasonal specialist, you’ll gain:

• Hands‑on experience with a leading tax technology platform.
• Access to internal training modules covering tax fundamentals, product updates, and customer success strategies.
• Mentorship from senior support engineers and product managers.
• Potential pathways to full‑time roles in support, product management, or technical consulting.
• Participation in innovation workshops and hackathons that shape the future of tax technology.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer value. You’ll find:

• A remote, flexible work setting that respects work‑life balance.
• Weekly virtual team huddles to share wins, challenges, and best practices.
• A culture of continuous learning, with quarterly knowledge‑sharing sessions.
• Inclusive policies that celebrate diversity in all its forms.
• Recognition programs that reward outstanding customer service and innovation.

Compensation & Benefits

While the exact hourly rate will be discussed during the interview, brighthush offers:

• Competitive hourly pay with performance bonuses.
• Health, dental, and vision insurance options (for full‑time roles).
• Paid time off and flexible scheduling for seasonal staff.
• Employee discount on our tax filing platform.
• Access to a digital wellness portal and mental health resources.

How to Apply

Ready to make a real difference in people’s financial lives? Submit your resume and a brief cover letter highlighting your bilingual experience and customer service achievements. We’ll review your application promptly and schedule a conversation to explore how you can contribute to the brighthush team.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Join Us

Be part of a company that’s changing the tax landscape, one refund at a time. Your expertise, empathy, and bilingual skills will help thousands of customers achieve financial peace of mind. Apply today and start your journey with brighthush—where your work matters, your growth is supported, and your impact is felt.