Seasonal Customer Service Representative – Remote, Holiday Ordering & Support – Brighthush

About Brighthush

Brighthush is a leading provider of personalized gifting solutions, delivering joy and convenience to customers across the United States. During the holiday season, our team plays a pivotal role in ensuring that every gift—whether a fruit basket, a premium steak, or a curated gift basket—reaches its destination on time and with a smile. We pride ourselves on a culture of excellence, innovation, and customer obsession. As a remote-first organization, we empower our employees to work from anywhere, fostering flexibility while maintaining the highest standards of service.

Why Join Brighthush?

• Impactful Work – Every call you handle directly contributes to a customer’s holiday experience, making your role essential to our mission of spreading joy.
• Remote Flexibility – Work from the comfort of your home in any of the 27 states we serve, with a fully supported BYOD setup.
• Growth Opportunities – Start as a seasonal associate and transition to full‑time or part‑time roles based on performance and business needs.
• Inclusive Culture – Brighthush is an Equal Opportunity Employer dedicated to diversity, equity, and inclusion. We celebrate veterans, people with disabilities, LGBTQ+ community members, and all backgrounds.
• Competitive Compensation – Earn $15 per hour with an additional $1 shift differential for nights and weekends.
• Comprehensive Training – Receive 1–3 days of paid, hands‑on training to master our systems, products, and customer service best practices.
• Technology Support – We provide clear BYOD guidelines and support to ensure your home office meets our security and performance standards.

Key Responsibilities

As a Seasonal Customer Service Representative, you will be the frontline voice of Brighthush, handling a high volume of inbound and outbound calls, emails, and chats. Your day will involve:

• Managing large volumes of inbound and outbound calls in a timely, courteous manner.
• Addressing customer inquiries about holiday orders, product details, shipping status, and payment questions across multiple channels.
• Following structured communication scripts while maintaining a natural, helpful tone.
• Identifying customer needs, clarifying information, researching solutions, and providing accurate, actionable responses.
• Leveraging company and client resources to resolve issues and answer questions efficiently.
• Seizing upsell opportunities when appropriate, contributing to revenue growth.
• Switching seamlessly between tasks—calls, emails, chats—without sacrificing quality or composure.
• Maintaining punctuality and a professional presence at your home desk throughout scheduled shifts.
• Remaining positive, empathetic, and solution‑focused in all interactions.
• Participating in cross‑training initiatives to broaden your skill set and support team flexibility.

Essential Qualifications

• Minimum 3–6 months of customer service or support experience (call center or office background a plus).
• Strong verbal communication skills with active listening proficiency.
• Basic computer literacy and the ability to navigate multiple software platforms.
• Self‑motivated, quick learner capable of working independently.
• Legal age of 18 or older.
• Successful completion of a background check in compliance with state and federal regulations.

Preferred Qualifications

• Experience in a high‑volume, fast‑paced call center environment.
• Prior exposure to e‑commerce or retail customer service, especially during peak holiday periods.
• Familiarity with CRM systems and ticketing tools.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Required Skills & Competencies

• Exceptional phone etiquette and clear, concise verbal communication.
• Active listening and empathy to understand customer concerns.
• Problem‑solving mindset with the ability to research and provide solutions quickly.
• Time‑management skills to juggle multiple tasks and maintain high productivity.
• Adaptability to changing scripts, product updates, and seasonal demands.
• Team collaboration, even when working remotely.
• Basic troubleshooting of common tech issues (internet connectivity, headset, etc.).

Hardware & Software Requirements (BYOD)

Brighthush requires a reliable, secure home office setup. Your equipment must meet the following specifications:

• Processor: Intel® Core™ i5‑8250U Series or newer.
• Memory: 8 GB RAM on Windows 10 or higher (64‑bit).
• Screen Resolution: 1280 × 768 or higher; one monitor required (dual monitors preferred).
• USB headset with microphone.
• Up‑to‑date antivirus software with a recent scan.
• Enabled firewall.
• Secure, dedicated high‑speed internet connection (minimum 10 Mbps upload/download).
• Dedicated workspace with a desk, chair, and electrical outlet.

For a detailed BYOD policy, please review our internal guidelines (link provided in the application portal).

Compensation & Benefits

• Base pay: $15 per hour.
• Shift differential: +$1 per hour for night and weekend shifts.
• Paid training: 1–3 days of full‑time training (8:00 am–5:00 pm CST).
• Work schedule: Flexible shifts between 7:00 am–9:00 pm CST, Monday–Friday and every other weekend.
• Employment status: Temporary (20–40 hours per week) with potential transition to full‑time or part‑time roles.
• Duration: Seasonal assignment through Christmas, with the possibility of extension based on performance.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent. Seasonal associates who demonstrate excellence may be offered:

• Full‑time or part‑time customer service positions.
• Opportunities to specialize in product knowledge, order fulfillment, or sales.
• Access to internal training modules covering advanced customer service techniques, product expertise, and leadership fundamentals.
• Mentorship programs pairing new hires with experienced team members.
• Potential for cross‑departmental projects, such as marketing, logistics, or technology support.

Work Environment & Culture at Brighthush

Brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Even though our team is distributed, we maintain:

• Regular virtual team huddles and check‑ins.
• Open communication channels via Slack, Teams, and email.
• Recognition programs celebrating outstanding customer service and teamwork.
• Inclusive policies that respect diverse backgrounds and life circumstances.
• Commitment to work‑life balance, especially during the busy holiday season.

Our Commitment to Diversity & Inclusion

Brighthush is proud to be an Equal Opportunity Employer. We actively seek to create a workforce that reflects the communities we serve. We welcome veterans, individuals with disabilities, LGBTQ+ community members, and people from all walks of life. Our hiring process is designed to be fair, transparent, and free from bias.

AI‑Assisted Hiring Process

To streamline our recruitment, Brighthush may use artificial intelligence tools to review applications, analyze resumes, and assess responses. These tools support our hiring team but do not replace human judgment. Final hiring decisions are made by our experienced recruiters and hiring managers. If you would like more information about how your data is processed, please contact our HR team.

Ready to Join Brighthush?

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and enjoy the holiday spirit, we encourage you to apply today. Bring your enthusiasm, your reliable tech setup, and your commitment to service excellence, and become a vital part of Brighthush’s holiday success.

Apply now and help us make this holiday season unforgettable for our customers!