Seasonal Customer Service Specialist – Sustainable Living & Community Development Champion, Driving Green Growth, Customer Delight, and Eco‑Innovation at brighthush

About brighthush

At brighthush, we’re on a mission to make sustainable gardening a universal experience—simple, affordable, and deeply rewarding. By marrying cutting‑edge technology with a heartfelt respect for the planet, we empower individuals, families, and entire communities to grow their own food, reduce waste, and cultivate a sense of purpose. Our brand stands on three pillars—innovation, inclusivity, and environmental stewardship—and we’re growing faster than ever in the green industry.

When you join brighthush, you become part of a passionate, purpose‑driven team that’s shaping the future of sustainable living—one garden at a time. Whether you’re a seasoned horticulturist, a tech enthusiast, or a customer‑service champion, you’ll find a place where your skills and values align with our vision.

Role Overview

We’re looking for a dedicated Seasonal Customer Service Specialist to deliver world‑class support during our peak season. This full‑time, on‑site role (40 hours per week) is based in Tomball, TX, and runs from the start of the season until the end of May. You’ll be the friendly face, voice, and advocate for brighthush, ensuring every customer interaction is positive, efficient, and memorable.

Key Responsibilities

• Customer Advocacy: Represent brighthush’s high service standards with enthusiasm, empathy, and a genuine passion for sustainable living.
• Needs Assessment: Identify and understand each customer’s unique gardening goals and challenges to provide tailored solutions.
• Digital Proficiency: Operate our digital platforms—Shopify, Freshdesk, and NetSuite—using strong digital literacy skills to manage orders, inquiries, and data entry.
• Data Accuracy: Enter and update customer records with meticulous attention to detail, ensuring data integrity across systems.
• Order & Refund Support: Assist customers with order status, shipping updates, and refund processes, maintaining a smooth experience.
• Multi‑Channel Communication: Provide expert answers via phone, email, and chat, adapting tone and style to each channel.
• Issue Resolution: Resolve customer concerns creatively and efficiently, turning challenges into opportunities for delight.
• Policy Compliance: Adhere to brighthush’s policies, procedures, and quality standards at all times.
• Team Collaboration: Work closely with the Customer Success, Fulfillment, and Marketing teams to share insights and improve processes.
• Continuous Improvement: Participate in training sessions, share feedback, and help refine support workflows.
• Seasonal Operations Support: Assist with inventory checks, packaging, and shipping coordination during peak demand periods.
• Community Engagement: Represent brighthush at local events, workshops, and pop‑up markets to promote our products and sustainability mission.

Essential Qualifications

• High school diploma or equivalent; college coursework preferred.
• Strong customer‑centric mindset with a passion for sustainable living.
• Excellent verbal and written communication skills.
• Proficiency with digital tools—especially Shopify, Freshdesk, and NetSuite.
• High attention to detail in both verbal and written interactions.
• Reliable, flexible, and team‑oriented with a strong work ethic.
• Ability to work a consistent schedule (Monday‑Friday, 8:00 AM‑4:30 PM) with a 12:00‑12:30 PM lunch break.
• Physical ability to sit at a desk, use a computer, and occasionally stand or walk.
• Basic troubleshooting skills for common technical issues.
• Positive attitude and willingness to learn new tools and processes.

Preferred Qualifications

• Prior call center or customer support experience.
• Experience with e‑commerce platforms and order management systems.
• Knowledge of gardening, composting, or sustainable agriculture practices.
• Experience working in a fast‑paced, seasonal environment.
• Experience with data entry and CRM systems.
• Fluency in additional languages is a plus.

Skills & Competencies

• Empathy & Patience: Ability to listen actively and respond with care.
• Problem‑Solving: Creative thinking to resolve issues quickly and effectively.
• Time Management: Prioritize tasks and meet response time targets.
• Collaboration: Work seamlessly with cross‑functional teams.
• Adaptability: Thrive in a dynamic, evolving environment.
• Digital Fluency: Comfortable navigating multiple software platforms.
• Attention to Detail: Accuracy in data entry and documentation.
• Communication: Clear, concise, and professional communication across channels.
• Customer Focus: Commitment to exceeding customer expectations.
• Resilience: Maintain composure under pressure and during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Seasonal Customer Service Specialist, you’ll gain:

• Hands‑on experience with industry‑leading e‑commerce and support tools.
• Mentorship from seasoned customer success leaders.
• Access to ongoing training—both technical and soft‑skill focused.
• Opportunities to transition into full‑time roles in Customer Success, Operations, or Product Support.
• Participation in cross‑departmental projects that shape the customer experience.
• Exposure to sustainability initiatives and community outreach programs.
• Potential for leadership roles in future seasonal or permanent positions.

Work Environment & Culture at brighthush

Our culture is rooted in collaboration, innovation, and a shared commitment to sustainability. You’ll find:

• A supportive, inclusive workplace that values diverse perspectives.
• Open communication channels—your voice matters.
• A focus on work‑life balance, even during peak season.
• Regular team huddles, brainstorming sessions, and social events.
• A vibrant office space in Tomball, TX, equipped with ergonomic furniture and a relaxed atmosphere.
• Access to on‑site wellness resources, such as a yoga corner and healthy snack bar.
• Opportunities to collaborate with the product and marketing teams on new initiatives.
• A culture that celebrates small wins and encourages continuous improvement.

Compensation & Benefits

While the base hourly wage is $17 per hour, we offer a comprehensive benefits package designed to support your well‑being and growth:

• Competitive hourly pay with potential overtime during peak periods.
• Full training and development program to enhance your skill set.
• Free food and snacks available throughout the workday.
• Autonomy and growth opportunities within a fast‑growing industry.
• Free Garden Bed Kit upon completion of each season—your personal green space, on us.
• Flexible scheduling and a supportive work environment.
• Employee recognition programs and seasonal bonuses.
• Access to a company‑wide sustainability initiative, including volunteer days and community projects.

How to Apply

If you’re passionate about sustainable living, thrive in a customer‑centric role, and want to join a dynamic team that’s making a real difference, we’d love to hear from you. Submit your application through our website or click the link below to start your journey with brighthush.

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Equal Employment Opportunity

brighthush is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.

Contact Us

Have questions or need more information? Reach out to our recruitment team—we’re happy to help. We look forward to welcoming you to the brighthush family!