Seasonal Customer Service Support Representative – Claims Data Entry & Customer Engagement Specialist at brighthush

About brighthush and the Opportunity

Welcome to brighthush, a forward‑thinking leader in the insurance and risk management sector. We’re dedicated to delivering exceptional service to our clients while fostering a culture of innovation, collaboration, and continuous learning. Our mission is to protect people and businesses by providing reliable, data‑driven solutions that empower our customers to thrive. As we expand our operations to meet seasonal demand, we’re looking for a motivated, detail‑oriented professional to join our Customer Care Center (CCC) as a Seasonal Customer Service Support Representative. This role is a gateway to a rewarding career in claims processing, customer support, and enterprise software management.

Why Join brighthush?

• Dynamic Work Environment: Work remotely from the comfort of your home while collaborating with a diverse, global team.
• Competitive Compensation: Earn $17.00 per hour with the potential for overtime and performance bonuses.
• Professional Growth: Gain hands‑on experience with industry‑leading platforms such as ClaimCenter and Claims Capture, and receive training that can open doors to full‑time roles.
• Inclusive Culture: At brighthush, we celebrate individuality, encourage open communication, and support work‑life balance.
• Comprehensive Benefits: Access to health, dental, and vision plans, a 401(k) match, paid time off, and employee wellness programs.

Key Responsibilities

As a Seasonal Customer Service Support Representative, you will be the first point of contact for claims data entry and customer inquiries. Your day-to-day tasks will include:

• Accurately entering First Notice of Loss (FNOL) data for all lines of business into ClaimCenter following established guidelines.
• Maintaining a strong working knowledge of FNOL processes, system functionalities, and procedural updates.
• Responding to claims email inquiries and ensuring the Customer Care Center (CCC) inbox is monitored and addressed within service level agreements.
• Handling phone and email inquiries from claims personnel or customers, providing timely and courteous assistance.
• Researching unidentified claims documents in Claims Capture to resolve ambiguities and ensure accurate record‑keeping.
• Collaborating with cross‑functional teams (claims adjusters, underwriting, and IT) to resolve complex issues and improve workflow efficiency.
• Documenting all interactions and updates in the system to maintain audit trails and data integrity.
• Participating in continuous improvement initiatives, such as process mapping and data quality reviews.

Essential Qualifications

• Minimum 1 year of experience in a contact center or customer service environment.
• Proven data entry proficiency with a focus on accuracy and attention to detail.
• Strong oral, written, and interpersonal communication skills.
• Proficiency with core office software (Microsoft Office Suite, email clients) and enterprise systems.
• Basic math skills for data verification and calculations.
• High School Diploma, GED, or equivalent experience.
• Experience with insurance industry terminology and processes is a plus.

Preferred Qualifications

• Experience working with ClaimCenter or similar claims management platforms.
• Familiarity with Claims Capture and document management workflows.
• Knowledge of insurance products such as auto, home, and commercial lines.
• Previous exposure to FNOL procedures and claim intake protocols.
• Experience in a remote or virtual team setting.

Core Skills & Competencies

• Time Management: Ability to prioritize tasks and meet daily targets.
• Data Entry Accuracy: High level of precision in entering and verifying information.
• Enterprise Software Proficiency: Comfortable navigating complex systems.
• Conflict Management: Resolve customer concerns with empathy and professionalism.
• Active Listening: Understand customer needs and respond appropriately.
• Analytical Thinking: Identify patterns and troubleshoot issues efficiently.
• Customer Relationship Management: Build rapport and maintain positive interactions.
• Customer Service Orientation: Deliver exceptional service and exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Seasonal Customer Service Support Representative, you will:

• Receive structured onboarding and mentorship from experienced claims professionals.
• Participate in e‑learning modules covering advanced ClaimCenter features, insurance regulations, and customer engagement strategies.
• Earn certifications in claims processing and data management that enhance your resume.
• Be considered for full‑time roles in claims administration, underwriting, or operations based on performance and business needs.
• Attend quarterly virtual town halls and workshops to stay connected with leadership and peers.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional responsibilities with personal commitments. We provide:

• High‑speed internet stipend to ensure reliable connectivity.
• Access to a virtual collaboration platform (Slack, Teams) for real‑time communication.
• Regular virtual coffee breaks and team‑building activities.
• A culture that values transparency, accountability, and continuous improvement.
• Recognition programs that celebrate milestones and outstanding contributions.

Compensation, Perks, and Benefits

While this is a seasonal role, we offer a comprehensive package to support your well‑being:

• Hourly Rate: $17.00 per hour.
• Paid Time Off: Accrual of vacation days based on tenure.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for full‑time employees.
• Employee assistance program for mental health and wellness.
• Professional development stipend for relevant courses and certifications.

How to Apply

Ready to bring your customer service expertise and data entry skills to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush in delivering exceptional claims support to our valued customers.

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Conclusion

At brighthush, we’re committed to building a workforce that thrives on collaboration, innovation, and customer focus. If you’re a detail‑oriented, customer‑centric professional eager to contribute to a leading insurance organization, we encourage you to apply today. Join us and turn your seasonal work into a stepping stone toward a rewarding career in the insurance industry.