Seasonal German‑Speaking Customer Service Representative – Remote (WFH) – Brand Ambassador & Customer Experience Champion for Premium Fashion at brighthush – Competitive Salary, Performance Incentives, and Accelerated Career Growth – Join Our Global Team

Welcome to brighthush – Where Premium Fashion Meets Exceptional Service

At brighthush, we don’t just sell clothing – we curate experiences that blend timeless elegance with conscious living. Our collections are crafted from responsibly sourced materials, and every piece tells a story of artistry, sustainability, and refined taste. As we expand our global footprint, we’re looking for passionate German‑speaking customer service professionals to join our fully remote, seasonal team. This role offers you the chance to represent a world‑class brand, work from the comfort of your own home, and accelerate your career in a supportive, inclusive environment.

Why brighthush is the Destination for Your Career

brighthush is more than a fashion label; it’s a movement that champions ethical production, circular fashion, and a culture of empowerment. Our team is built on collaboration, continuous learning, and a shared commitment to delivering unforgettable customer experiences. By joining us, you’ll be part of a forward‑thinking organization that values diversity, innovation, and the personal growth of every team member.

Key Responsibilities – Your Role as a Brand Ambassador

As a seasonal German‑speaking Customer Service Representative, you will be the frontline voice of brighthush, ensuring every interaction reflects our brand’s core values of elegance, authenticity, and customer focus. Your day‑to‑day tasks will include:

• Deliver Exceptional Service Across All Channels – Provide first‑class assistance via phone, email, live chat, and social media, embodying brighthush’s brand personality in every message.
• Resolve Customer Inquiries with Empathy and Efficiency – Handle a wide range of requests, from order status and returns to product details and brand stories, ensuring each customer feels heard and valued.
• Achieve First‑Contact Resolution – Strive to resolve issues on the first interaction whenever possible, boosting customer satisfaction and reducing repeat contact.
• Meet and Exceed Performance Metrics – Work towards personal KPIs and service level agreements (SLAs), contributing to the overall success of the team and the brand’s reputation for excellence.
• Maintain Accurate and Up‑to‑Date Records – Update customer profiles and interaction logs with concise, accurate information to support seamless future interactions and data integrity.
• Share Operational Insights – Identify recurring issues or process bottlenecks and proactively suggest improvements to management, fostering continuous enhancement of the customer journey.
• Collaborate with Cross‑Functional Teams – Work closely with logistics, product, and marketing teams to ensure a cohesive, end‑to‑end customer experience.
• Represent the brighthush Brand – Act as a living embodiment of our brand story, sharing our passion for fashion, sustainability, and exceptional service with every customer interaction.

Essential Qualifications – What We Expect From You

• Fluency in German (written and spoken) – Ability to communicate naturally and professionally with German‑speaking customers, ensuring clarity and trust.
• Passion for Customer Service – A genuine desire to help people and a commitment to delivering outstanding service, even under pressure.
• Strong Interpersonal & Communication Skills – Clear, concise, and courteous communication across all channels, with the ability to tailor tone to each customer’s needs.
• Multitasking & Stress Management – Ability to juggle multiple conversations, tasks, and priorities while maintaining composure and focus.
• Problem‑Solving Aptitude – Analytical thinking and creative solutions to address customer concerns efficiently and effectively.
• IT Proficiency – Comfortable navigating CRM systems, knowledge bases, and collaboration tools; quick to learn new software.
• Team Player with a Positive Attitude – Proactive, collaborative, and supportive of colleagues and management, fostering a high‑energy team environment.
• Prior Customer Service Experience – Demonstrated experience in a contact‑centre or customer‑facing role, preferably in a high‑volume environment.

Preferred Qualifications – Bonus Points

• Experience in a high‑volume contact‑centre environment, managing peak periods with poise.
• Familiarity with high‑end fashion brands or a strong interest in fashion and lifestyle trends.
• Experience with CRM platforms such as brighthush or brighthush, and online support channels.
• Knowledge of social media customer engagement best practices and the ability to manage brand reputation online.
• Previous exposure to e‑commerce order management systems and return processes.

Skills & Competencies – The DNA of a Successful Representative

• Customer‑Centric Mindset – Always prioritizing the customer’s needs and experience, turning every interaction into a memorable moment.
• Adaptability – Quickly adjusting to new processes, tools, and evolving customer expectations.
• Attention to Detail – Ensuring accuracy in every interaction and record update, reducing errors and improving service quality.
• Time Management – Efficiently allocating time across tasks to meet SLAs and KPIs, while maintaining high service standards.
• Collaboration – Working effectively with remote teammates and cross‑functional partners to deliver seamless customer experiences.
• Continuous Learning – Eagerness to stay updated on product knowledge, industry trends, and customer service best practices.
• Resilience – Maintaining a positive attitude and composure during challenging interactions or high‑volume periods.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe that every team member’s growth fuels the brand’s success. As a seasonal representative, you’ll have access to a wealth of learning and advancement opportunities:

• Structured onboarding and ongoing training programs to deepen product knowledge and customer service skills.
• Mentorship from senior customer experience leaders, providing guidance and career advice.
• Clear career pathways from Customer Service Representative to Team Lead, Customer Experience Manager, or Operations roles.
• Opportunities to participate in cross‑departmental projects, enhancing visibility and skill diversification.
• Regular performance reviews and feedback loops to support professional development and recognition.
• Participation in quarterly innovation workshops, where your ideas can shape the future of our customer experience.

Work Environment & Company Culture – Why brighthush is a Great Place to Work

• Fully remote, work‑from‑home setup with flexible scheduling (rotational shifts: 10:00‑19:00 or 11:00‑20:00) to accommodate your lifestyle.
• Inclusive, diverse, and collaborative culture that values every voice and encourages open communication.
• Regular virtual team‑building events, wellness challenges, and cultural celebrations to foster connection and camaraderie.
• Access to a digital knowledge hub, community forums, and peer‑learning groups to support continuous growth.
• Commitment to sustainability, reflected in eco‑friendly office practices, responsible sourcing, and a culture of mindful consumption.

Compensation, Perks, and Benefits – What You’ll Receive

While the exact figures may vary based on experience and location, brighthush offers a competitive base salary for this seasonal role, complemented by performance‑based incentives that reward outstanding service. In addition, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage options for you and your family.
• Flexible paid time off and holiday scheduling to support work‑life balance.
• Access to a digital wellness platform, including meditation, fitness, and mental health resources.
• Employee discount program on brighthush products, allowing you to experience the brand firsthand.
• Professional development stipend for courses, certifications, or conferences that align with your career goals.
• Regular team recognition events and awards to celebrate achievements and milestones.

How to Apply – Join the brighthush Family

If you are a German‑speaking customer service professional who thrives in a fast‑paced, customer‑centric environment and wants to represent a brand that stands for elegance, sustainability, and exceptional service, we want to hear from you. This seasonal contract is your gateway to a rewarding career at brighthush, offering competitive pay, performance incentives, and a clear path for growth. Apply today and become a vital part of a brand that is redefining premium fashion worldwide.