Seasonal Print Quality Resolution Specialist – Remote Customer Support & Design Troubleshooting (Sept – Dec 2026) – Join brighthush’s Holiday Support Team

About brighthush

brighthush is a vibrant, artist‑first marketplace that empowers independent creators to share, sell, and scale their work. With a global reach that touches over 75 million homes, we bring fresh, trend‑forward design to consumers while nurturing a community of talent that spans wall art, textiles, digital content, and home décor. Founded in 2007 and headquartered in San Francisco, CA, brighthush has grown to a team of 350+ full‑time employees and a dynamic seasonal workforce that supports our holiday peak. We’re backed by top‑tier investors and are committed to inclusion, diversity, and the belief that great design can spark conversation and connection worldwide.

Why This Role Matters

Every holiday season, our customers expect flawless, beautiful products that arrive on time. As a Print Quality Resolution Specialist, you become the guardian of that promise. You’ll work directly with customers to diagnose and resolve post‑print issues, ensuring each order meets the high standards that brighthush is known for. Your expertise in Adobe Creative Suite, coupled with your empathy and problem‑solving skills, will turn potential frustrations into memorable experiences—turning a “less than perfect” moment into a win for both the customer and our brand.

Key Responsibilities

• Live Customer Support: Handle calls, emails, and chats in real time, providing accurate, empathetic solutions that align with brighthush policies.
• Print Issue Diagnosis: Open and navigate Adobe Illustrator, Photoshop, and Acrobat Pro files to identify root causes of print defects, then apply immediate fixes or recommend replacements.
• Order Replacement Management: Create and document replacement orders in real time, ensuring the Processing Team can fulfill them without additional investigation.
• Cross‑Functional Liaison: Act as the bridge between customer support, Print Quality, and Processing teams, ensuring seamless handoffs and consistent communication.
• Data Capture & Trend Analysis: Record detailed technical data in Salesforce to help the team track recurring issues and inform continuous improvement.
• Process Improvement: Identify opportunities to streamline triage and intake workflows, and collaborate on best‑practice development.
• Peak Season Support: Assist general customer service tasks during high‑volume periods, demonstrating flexibility and resilience.

Essential Qualifications

• Residency in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.
• Remote work capability with a reliable internet connection and a quiet workspace.
• Experience troubleshooting design files in Adobe Creative Suite (Illustrator, Photoshop, Acrobat Pro). Lightroom proficiency is a plus.
• Proficiency with Salesforce Lightning and Google Workspace.
• Strong written and verbal communication skills, with the ability to adjust tone for live interactions.
• Ability to prioritize multiple tasks in a fast‑paced, high‑volume environment while maintaining composure.
• Availability to work at least one weekend day per week.

Preferred Qualifications

• Prior experience in a print or design support role, especially within a seasonal or e‑commerce context.
• Familiarity with quality assurance processes and defect classification.
• Experience using data analytics tools to identify trends and propose process improvements.
• Knowledge of print production workflows, color management, and file preparation standards.
• Previous remote team collaboration using tools like Slack, Teams, or Zoom.

Skills & Competencies

• Technical Proficiency: Advanced skills in Adobe Creative Suite and Salesforce.
• Problem‑Solving: Ability to think critically and resolve complex design and print issues on the fly.
• Customer‑Centric Mindset: Empathy, patience, and a passion for turning challenges into positive outcomes.
• Communication: Clear, concise, and adaptable communication across multiple channels.
• Collaboration: Comfortable working cross‑functionally with teams in Processing, Quality, and General Support.
• Adaptability: Receptive to change and able to shift priorities as seasonal volume fluctuates.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Print Quality Resolution Specialist, you’ll gain:

• Hands‑on experience with high‑volume customer support and print production.
• Mentorship from seasoned quality assurance and design experts.
• Access to internal training programs on Adobe tools, Salesforce, and customer experience best practices.
• Opportunities to transition into roles such as Quality Assurance Lead, Customer Experience Manager, or Product Design Specialist.
• Participation in cross‑departmental projects that shape the future of our marketplace and customer journey.

Work Environment & Culture

brighthush thrives on creativity, collaboration, and a commitment to excellence. Even as a remote team, we foster:

• Regular virtual team huddles and knowledge‑sharing sessions.
• A culture that celebrates artistic expression and innovative problem‑solving.
• Inclusive policies that value diverse perspectives and backgrounds.
• Flexible scheduling that respects work‑life balance, especially during peak seasonal periods.
• Recognition programs that reward outstanding customer service and process improvements.

Compensation & Benefits

brighthush offers a competitive, market‑based hourly rate that reflects geographic location:

• Geo 2 (Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR): $20.32 per hour.
• Geo 3 (All other listed states, excluding the NYC metro area): $18.65 per hour.

In addition to hourly pay, seasonal employees receive:

• Paid time off for holidays and personal days.
• Access to the brighthush employee resource portal, including design tutorials, wellness resources, and community events.
• Eligibility for performance bonuses based on customer satisfaction metrics.
• Participation in the brighthush E‑verify program and compliance with all state, local, and federal employment laws.

How to Apply

Ready to bring your design expertise and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that values creativity, quality, and community.

Apply to Become a Print Quality Resolution Specialist

Closing Statement

Seasonal work at brighthush is more than a job—it’s an opportunity to shape the holiday experience for millions of customers while honing your skills in a fast‑paced, creative environment. If you’re a fast‑thinking problem solver with a passion for design and a commitment to exceptional customer service, we want to hear from you. Join us this holiday season and help turn every print into a masterpiece.