Seasonal Remote Customer Care & Sales Champion – Drive Growth and Deliver Exceptional Support for brighthush’s Premier Notary Services

About brighthush

brighthush is redefining the notary profession in the United States. With a blend of deep industry expertise and forward‑thinking technology, we empower notaries to serve their communities with confidence, compliance, and convenience. From comprehensive certification programs to real‑time industry updates, brighthush is the trusted partner that notaries turn to for knowledge, growth, and a sense of belonging.

In an era where remote transactions are the norm and the demand for legally compliant notarization is soaring, brighthush stands at the forefront. We are more than a service provider; we are a movement that champions professionalism, integrity, and continuous learning.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the engine of sustainable success. Our Remote Customer Care Professionals (CCPs) are the face of the organization, delivering world‑class support while driving revenue through consultative sales. If you thrive in fast‑paced environments, enjoy solving problems, and love turning inquiries into lasting relationships, brighthush offers the platform to showcase your talents.

Why choose us? Because we invest in our people, celebrate diversity, and foster a culture where every voice matters. Whether you’re a seasoned veteran or a rising star, you’ll find a community that values your expertise, rewards your dedication, and provides endless opportunities for growth.

Role Overview

As a Seasonal Remote Customer Care & Sales Champion, you will be the first point of contact for thousands of notaries seeking guidance, support, and solutions. Your day will involve handling inbound calls, resolving product issues, and upselling brighthush’s suite of premium services—all while maintaining the highest standards of professionalism and empathy.

You will begin with a four‑week live online training program that immerses you in our product catalog, sales techniques, and compliance protocols. After training, you will transition into hands‑on learning, taking calls, troubleshooting, and building deep product knowledge that will set you apart as a trusted advisor.

Key Responsibilities

• Handle High‑Volume Inbound Calls: Respond to a steady stream of telephone inquiries from potential and existing notaries, providing timely, accurate information.
• Resolve Product & Service Issues: Identify root causes, troubleshoot, and implement effective solutions to ensure customer problems are resolved quickly.
• Deliver Warm, Professional Service: Maintain a friendly, empathetic tone that reflects brighthush’s commitment to customer care.
• Achieve Sales Goals: Upsell and cross‑sell brighthush products and services, clearly explaining features and benefits to maximize revenue.
• Adhere to Policies: Follow brighthush’s ethics, security, and quality standards, including the Call Center Attendance Policy and Selling with Integrity guidelines.
• Continuous Learning: Complete additional training modules throughout the year to stay current on product updates and industry trends.
• Team Collaboration: Contribute to team projects, share best practices, and support colleagues to foster a positive work environment.
• Quality Assurance: Participate in regular call monitoring and coaching sessions to refine skills and uphold service excellence.
• Data Capture & Reporting: Accurately log customer interactions, sales metrics, and feedback into our CRM to inform product development and marketing strategies.
• Customer Advocacy: Act as a liaison between customers and internal teams, ensuring that user insights drive continuous improvement.

Essential Qualifications

• High school diploma or GED (required).
• Minimum of 2 years of call center experience (highly preferred).
• Reliable at‑home internet connection with direct Ethernet capability (no Wi‑Fi) and a dedicated, ergonomically sound workspace.
• Comfortable handling of up to 8 hours of phone calls per day.
• Typing speed of 35 words per minute or higher.
• Proficiency with Microsoft Office and quick adaptability to new software.
• Strong problem‑solving skills and the ability to work independently as well as part of a team.
• Unrestricted work authorization in the United States.
• Willingness to undergo a background investigation.

Preferred Qualifications

• Prior sales experience, especially in a customer‑service context.
• Experience with CRM systems and call‑center metrics.
• Knowledge of notary services or related professional fields.
• Experience in a remote work environment and familiarity with virtual collaboration tools.

Skills & Competencies

• Communication: Clear, concise verbal and written communication skills that convey complex information simply.
• Empathy and active listening to understand customer needs and build rapport.
• Persuasive selling techniques that align product benefits with customer goals.
• Organizational excellence and meticulous attention to detail.
• Adaptability in a fast‑paced, evolving environment.
• Resilience and emotional control under pressure.
• Teamwork and a collaborative mindset.
• Tech‑savvy: comfortable navigating multiple software platforms simultaneously.

Career Growth & Learning Opportunities

At brighthush, we view talent as an investment. Successful CCPs often transition into senior customer support roles, sales leadership, or product management positions. We provide:

• Structured career paths with clear milestones and performance metrics.
• Mentorship programs and peer learning circles that accelerate skill development.
• Access to industry conferences, webinars, and certification courses—many of which are fully reimbursed.
• Opportunities to lead cross‑functional projects, shape processes, and influence product development.
• Annual performance reviews that align personal goals with organizational objectives.

Work Environment & Culture

Although you’ll be working remotely, you’ll be part of a vibrant, inclusive community that thrives on collaboration and mutual respect. Our culture is built on:

• Collaboration across geographic boundaries—weekly virtual huddles, real‑time chat channels, and shared knowledge bases.
• Recognition of individual and team achievements—monthly shout‑outs, quarterly awards, and spot bonuses.
• Open communication channels with leadership—transparent updates, Q&A sessions, and an open‑door policy.
• A commitment to work‑life balance and mental well‑being—flexible scheduling, mental health resources, and wellness challenges.
• Regular virtual team‑building events and social gatherings—game nights, trivia, and holiday celebrations.

Compensation & Benefits

We offer a competitive compensation package that rewards performance and dedication:

• Base pay of $18.47 per hour, with the potential for hourly increases based on performance metrics.
• Unlimited commission potential for top performers—earn more as you help customers succeed.
• Health, dental, vision, and life insurance plans—fully or partially covered depending on your eligibility.
• Paid time off and paid holidays—take the time you need to recharge.
• 401(k) plan with company match and profit‑sharing options—plan for your future.
• Professional development budget and tuition reimbursement—grow your skill set with no out‑of‑pocket cost.
• Employee assistance programs and wellness resources—support for mental, financial, and physical health.
• Flexible work hours and a fully remote setup—work from anywhere with the right equipment.

Eligibility & Application Process

To be considered, you must:

• Submit a resume/CV that highlights relevant experience.
• Be willing to undergo a background investigation.
• Have unrestricted work authorization in the United States.
• Provide a reliable home office setup that meets our technical requirements.

Interested candidates should apply through the link below. We review applications on a rolling basis and encourage early submission to secure your spot.

Apply Now

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Join brighthush Today

Be part of a company that values your expertise, rewards your dedication, and provides a platform for continuous growth. If you’re ready to deliver outstanding customer experiences, drive sales, and build a rewarding career in the notary industry, we want to hear from you. Apply now and turn your passion for service into a thriving career with brighthush.