Seasonal Remote Customer Experience Specialist – Expert Call Center Support & Client Relations Leader in Pest Management Services at brighthush

Welcome to brighthush: Pioneering Pest Management with a Human Touch

At brighthush, we’re more than a pest control company – we’re a movement dedicated to protecting homes, businesses, and communities from unwanted intruders while prioritizing safety, sustainability, and customer delight. With a legacy that spans decades, we blend cutting‑edge technology, eco‑friendly products, and a customer‑first philosophy to deliver solutions that are safe, effective, and sustainable. Our mission is simple yet profound: safeguard people and property while ensuring every client feels heard, respected, and satisfied.

As the first point of contact for our customers, the Seasonal Customer Experience Specialist plays a pivotal role in upholding the high standards that brighthush is known for. If you thrive in a fast‑paced, remote environment and love turning a simple call into a memorable experience, we want you on our team.

Why brighthush is the Right Choice for Your Career

• Remote Flexibility – Work from the comfort of your own home with a fully equipped home‑office setup, giving you the freedom to balance professional and personal commitments.
• Competitive Pay & Overtime – Earn a solid hourly rate of $15.00 with weekly pay, and enjoy the opportunity for overtime during peak seasons.
• Clear Career Pathways – Start as a specialist and progress to team lead, supervisor, or other roles within our customer service and operations teams.
• Comprehensive Benefits – Health benefits available after 90 days, paid holidays, paid training, and exclusive brighthush swag.
• Inclusive Culture – A supportive, collaborative environment that values diversity, continuous learning, and work‑life balance.
• Impactful Work – Your daily interactions directly influence customer loyalty, repeat business, and the overall success of our brand.

Key Responsibilities – What You’ll Do Every Day

As a Seasonal Customer Experience Specialist, you will be the voice of brighthush, ensuring every interaction is positive, efficient, and memorable. Your day‑to‑day tasks will include:

• Inbound Customer Support – Handle a high volume of inbound calls, emails, and SMS inquiries, providing accurate information about services, pricing, and scheduling.
• Issue Resolution – Listen actively, diagnose problems, and take ownership of customer concerns until a satisfactory resolution is achieved.
• Cross‑Functional Collaboration – Work closely with scheduling, sales, billing, and field teams to coordinate appointments, resolve billing disputes, and share customer feedback.
• Feedback Management – Follow up on customer reviews and surveys, turning feedback into actionable insights that improve service quality.
• Performance Metrics – Meet or exceed key performance indicators such as average handle time (AHT), quality assurance scores, and customer satisfaction (CSAT) ratings.
• Technology Proficiency – Operate call center software, CRM systems, and call recording tools with precision and efficiency.
• Positive Attitude – Maintain a friendly, empathetic, and professional demeanor, even during high‑pressure situations.
• Training & Development – Participate in live coaching sessions using webcam technology to refine skills and stay updated on best practices.
• Environment Management – Ensure a quiet, distraction‑free workspace that supports clear communication and optimal customer experience.

Essential Qualifications – What We Expect

• High School Diploma or GED.
• Reliable high‑speed internet connection and a dedicated laptop or desktop.
• Comfortable using a headset and call center technology.
• Excellent verbal and written communication skills.
• Basic computer literacy, including proficiency with email, spreadsheets, and CRM platforms.
• Positive, friendly, and customer‑focused attitude.

Preferred Qualifications – Bonus Points

• Minimum of 1+ year of experience in a customer service or call center environment.
• Experience in the home services or pest control industry.
• Familiarity with call center metrics and quality assurance processes.
• Ability to handle multiple communication channels (voice, SMS, email) simultaneously.
• Strong problem‑solving skills and the ability to think on your feet.

Skills & Competencies – What Makes You Successful

• Communication – Clear, concise, and empathetic communication across all channels.
• Problem Solving – Quick identification of issues and creative resolution strategies.
• Time Management – Efficient handling of high call volumes while maintaining quality.
• Technical Aptitude – Comfortable learning new software and troubleshooting basic tech issues.
• Team Collaboration – Ability to work effectively with cross‑functional teams in a remote setting.
• Adaptability – Thrive in a fast‑moving environment with changing priorities.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in investing in our people. As a Seasonal Customer Experience Specialist, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer service excellence, and industry best practices.
• Mentorship programs pairing you with experienced supervisors to accelerate skill development.
• Clear career pathways to roles such as Team Lead, Customer Success Manager, or Operations Coordinator.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to contribute to process improvements and innovation initiatives.

Work Environment & Culture at brighthush

Our remote work model is designed to empower flexibility while fostering a strong sense of community. You’ll enjoy:

• Weekly virtual team huddles and social events to build camaraderie.
• Access to a digital resource hub with training videos, FAQs, and peer‑support forums.
• A culture that values transparency, open communication, and mutual respect.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.

Compensation, Perks, and Benefits – What You’ll Receive

• Hourly Rate – $15.00 per hour, paid weekly.
• Paid Training – Comprehensive onboarding and ongoing skill development at no cost.
• Paid Holidays – Enjoy paid time off during major holidays.
• Health Benefits – Eligible for health, dental, and vision plans after 90 days of full‑time employment.
• brighthush Swag – Receive branded apparel, accessories, and office supplies.
• Remote Work Setup – We provide a stipend for home‑office equipment to ensure a productive environment.
• Ongoing Support – Dedicated IT helpdesk for any technical issues related to your remote setup.

Schedule & Availability – How It Works

• Day shift, Monday to Friday.
• One Saturday per month required.
• Flexible scheduling options available to accommodate seasonal demand.

How to Apply – Take the Next Step

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application. We look forward to learning how you can help us deliver exceptional experiences to every client.

Apply to this job

Application Question – Quick Check

Do you have access to a laptop/desktop and reliable high‑speed internet?

Join brighthush Today!

At brighthush, your role as a Seasonal Customer Experience Specialist is more than just answering calls—it’s about building lasting relationships, solving real problems, and contributing to a safer, pest‑free environment for our customers. If you’re passionate about service, eager to grow, and ready to thrive in a dynamic remote setting, we encourage you to apply now and become part of our dedicated team.