Seasonal Remote Customer Outreach & Marketing Associate – High‑Impact Outbound Sales & Customer Success Specialist at brighthush – Drive Holiday Sales, Build Relationships, Accelerate Career Growth

About brighthush – A Legacy of Joyful Connections

For more than four decades, brighthush has evolved from a single flower shop into a nationwide destination for personalized gifting, seasonal celebrations, and unforgettable moments. Our mission is simple yet powerful: to bring joy into people’s lives by delivering thoughtful, high‑quality products and exceptional service. With a robust e‑commerce platform, a global network of trusted suppliers, and a culture that prizes creativity, innovation, and customer‑centricity, brighthush is the place where passionate individuals can make a tangible difference.

As the holiday season approaches, we’re looking for energetic, results‑driven professionals to join our Seasonal Remote Customer Outreach & Marketing Associate team. This role is fully remote, giving you the freedom to work from anywhere in the United States while still being part of a high‑energy, mission‑driven team that thrives on collaboration and continuous improvement.

Why brighthush?

At brighthush, we believe that every gift tells a story. Our products range from classic bouquets to curated gift boxes, seasonal décor, and personalized keepsakes that help people celebrate milestones, express gratitude, and create lasting memories. We’re not just a retailer; we’re a community of creators, curators, and customer‑first thinkers who are constantly pushing the envelope to deliver delight.

Working with brighthush means you’ll be part of a company that:

• Values innovation and encourages you to bring fresh ideas to the table.
• Prioritizes customer experience at every touchpoint, from the first click to the final delivery.
• Supports continuous learning through training, mentorship, and career‑development programs.
• Celebrates diversity and inclusion by fostering an environment where every voice is heard.
• Offers flexibility that respects work‑life balance, especially important during the busy holiday season.

Key Responsibilities – Your Daily Impact

• Outbound Sales Excellence: Employ a proven, scripted approach to connect with prospective customers via predictive dialer, turning inquiries into sales and upselling complementary products or premium services.
• Customer Engagement & Relationship Building: Guide customers from initial contact through to purchase, ensuring a seamless, personalized experience that encourages repeat business and fosters brand loyalty.
• Order Management & Issue Resolution: Accurately process orders, update customer records, and resolve any post‑sale issues to achieve 100% order accuracy and customer satisfaction.
• Data & System Proficiency: Navigate multiple systems—predictive dialer, order entry, CRM, and customer service platforms—efficiently while maintaining meticulous data integrity.
• Performance & Metrics: Meet or exceed campaign goals, including call volume, conversion rates, and customer satisfaction scores, and report on progress to leadership.
• Escalation & Feedback Loop: Identify recurring trends or customer pain points and communicate them to the appropriate departments for continuous improvement.
• Confidentiality & Compliance: Safeguard sensitive customer and company information at all times, adhering to privacy policies and data protection standards.
• Team Collaboration: Participate in virtual team huddles, share best practices, and support peers to maintain alignment with brighthush’s core values and seasonal objectives.
• Continuous Learning: Engage in ongoing training modules, role‑play scenarios, and performance reviews to refine sales techniques and product knowledge.

Essential Qualifications – What We Expect

• High school diploma or equivalent (college coursework or certification is a plus).
• Minimum of 1–2 years of outbound sales experience, preferably in a call‑center or customer‑service environment.
• Strong verbal and written communication skills, with the ability to articulate product benefits clearly and persuasively.
• Proficiency in using a PC, internet, and basic office software; typing speed of at least 35 words per minute.
• Demonstrated resilience and consistency in a fast‑paced, high‑volume setting.
• Excellent time‑management and organizational skills, capable of juggling multiple tasks simultaneously.
• Team‑oriented mindset with a collaborative spirit.
• High energy, motivation, and a positive attitude toward customer interactions.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, to accommodate peak seasonal demand.
• Successful completion of pre‑hire skills assessment, training, and ongoing performance expectations.

Preferred Qualifications – Bonus Points

• Prior experience in a call‑center or outbound sales role, especially within e‑commerce or gifting industries.
• Familiarity with predictive dialing systems, CRM platforms, and order‑entry software.
• Experience with upselling and cross‑selling techniques that drive revenue growth.
• Knowledge of customer‑service best practices and conflict‑resolution strategies.
• Experience handling high‑volume call traffic while maintaining quality and compliance.
• Previous exposure to seasonal or holiday‑focused sales campaigns.

Technical & Equipment Requirements – Your Home Office Setup

• Reliable wired internet connection: minimum 5 Mbps download, 3 Mbps upload (preferably wired, not wireless).
• Windows 10 or Apple iOS operating system.
• Minimum 8 GB RAM (16 GB recommended for optimal performance).
• At least 50 GB of available hard‑drive space.
• USB headset with microphone and working camera.
• Two monitors or screens with a minimum resolution of 1024 × 768.
• Standard mouse, touchpad, and keyboard.
• Smartphone (Android or iOS) for mobile communication and backup.
• Computer or laptop purchased within the last two years (recommended 9‑10th Gen Intel or AMD Ryzen CPU).

Career Growth & Learning Opportunities – Your Path Forward

While this role is seasonal, brighthush is committed to nurturing talent and providing pathways for long‑term career development. Successful associates may transition into full‑time positions such as:

• Senior Customer Success Specialist
• Sales Operations Analyst
• Product Marketing Coordinator
• Team Lead or Supervisor roles within the Customer Experience division
• Cross‑functional projects in Digital Marketing, Logistics, or Data Analytics

In addition, brighthush offers continuous learning through:

• Monthly sales training workshops and role‑play sessions.
• Access to an internal knowledge base covering product catalogs, industry trends, and customer‑service best practices.
• Mentorship programs pairing new hires with experienced team members.
• Annual performance reviews that identify skill gaps and recommend targeted development plans.

Work Environment & Company Culture – What It Feels Like to Be Part of brighthush

At brighthush, we believe that a supportive, inclusive, and dynamic work environment fuels innovation and customer satisfaction. Even though this is a remote role, you’ll experience:

• Regular virtual team huddles that keep everyone connected and aligned.
• A culture of transparency where ideas are welcomed and feedback is constructive.
• Flexible scheduling that respects work‑life balance while meeting business needs.
• Recognition programs that celebrate both individual and team achievements.
• Access to wellness resources, including virtual fitness classes and mental‑health support.

Compensation, Perks & Benefits – What You’ll Receive

While the exact hourly rate for this seasonal role will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Performance‑based bonuses tied to call volume, conversion rates, and customer satisfaction metrics.
• Health, dental, and vision insurance options for full‑time employees (available after the seasonal period for eligible candidates).
• Paid time off and holiday pay for full‑time team members.
• Employee discount program on all brighthush products and services.
• Professional development stipend for courses, certifications, or conferences.
• Access to a company‑wide digital library of industry publications and learning resources.

How to Apply – Take the Next Step

If you are ready to bring your outbound sales expertise, customer‑centric mindset, and passion for gifting to a dynamic, customer‑first organization, we encourage you to apply today. Join brighthush and help us create unforgettable moments for our customers while building a rewarding career path for yourself.

Ready to take the next step? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how your talents can contribute to brighthush’s continued success.