Seasonal Remote Customer Service Agent – Flexible Hours, High Earnings, Upsell Opportunities – Empowering Customers with brighthush

About brighthush and the Pest Management Industry

brighthush stands at the forefront of residential and commercial pest control, boasting a legacy that spans more than a century. In a world where pests are an ever‑present threat, our mission remains clear: protect the places where people live, work, and play. We combine cutting‑edge technology, award‑winning training, and a culture rooted in empathy and innovation to deliver peace of mind to millions of customers across the United States.

Our industry is uniquely resilient. While many sectors feel the tremors of economic cycles, pest control remains essential—people will always need reliable protection for their homes and businesses. This stability translates into steady growth, continuous learning opportunities, and a vibrant workplace where every team member can make a tangible impact.

Why This Role Matters

As a Seasonal Remote Customer Service Agent, you become the voice of brighthush. Your interactions shape customer experience, drive revenue through upselling, and support our field teams. Whether you’re a seasoned call‑center veteran or a fresh talent eager to launch a career in customer experience, this role offers a unique blend of flexibility, high earnings, and professional growth—all from the comfort of your own home office.

Key Responsibilities

• Customer Engagement: Handle inbound and outbound calls, chats, and emails with professionalism and empathy, ensuring each interaction reflects brighthush’s commitment to quality service.
• Retention & Upsell: Identify opportunities to retain existing customers and recommend additional services or upgrades that meet their evolving needs.
• Relationship Management: Build and maintain strong, trust‑based relationships with customers, field teams, and internal stakeholders.
• Data Accuracy: Log all customer interactions accurately in our CRM, ensuring up‑to‑date information for future reference.
• Performance Metrics: Use gamification tools and dashboards to track key performance indicators such as call quality, resolution time, and sales conversion rates.
• Training & Development: Participate in a comprehensive four‑week training program covering product knowledge, sales techniques, and customer‑centric communication.
• Flexibility: Work a schedule that may include evenings, weekends, and holidays to support peak season demand.
• Team Collaboration: Collaborate with bilingual teammates and field technicians to resolve complex customer issues efficiently.

Essential Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience, preferably in a call‑center environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office and web‑based applications.
• Ability to manage multiple tasks and prioritize effectively in a high‑volume setting.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated, quiet workspace.
• Valid U.S. residency and the ability to work remotely from any continental U.S. location.
• Completion of a Culture Index assessment and a computer skills evaluation.

Preferred Qualifications

• Bilingual proficiency (Spanish/English) to serve a diverse customer base.
• Experience in sales or upselling within a service‑based industry.
• Prior exposure to pest‑control products or related fields.
• Familiarity with CRM systems and call‑center metrics.
• Demonstrated ability to thrive in a fast‑paced, remote work environment.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and persuasive verbal and written communication.
• Sales Acumen: Ability to identify customer needs and recommend appropriate solutions.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently handle a high call volume while maintaining quality.
• Adaptability: Quickly adjust to changing priorities and new processes.
• Team Player: Collaborate effectively with remote teammates and field staff.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a seasonal agent, you’ll gain:

• Comprehensive training that covers product knowledge, sales techniques, and customer‑experience best practices.
• Access to ongoing learning modules and certifications that can accelerate your career path.
• Performance‑based incentives that reward excellence and drive career progression.
• Potential transition to a full‑time role during peak seasons or as business needs evolve.
• Mentorship from experienced agents and managers who are committed to your success.

Work Environment & Company Culture

brighthush’s Contact Center is a vibrant, collaborative hub where creativity, safety, and integrity thrive. Even though you’ll be working remotely, you’ll feel the energy of a high‑performing team through:

• Daily virtual huddles and team‑building activities.
• Open communication channels with leadership and peers.
• A culture that celebrates wins, learns from challenges, and continuously seeks improvement.
• Commitment to employee well‑being, including mental health resources and flexible scheduling.

Compensation, Perks & Benefits

• Competitive hourly rate starting at $16.73, with additional incentives for sales performance.
• 3% commission on upsell and cross‑sell opportunities.
• 401(k) plan with company match to help you build long‑term wealth.
• Employee Stock Purchase Plan (ESPP) for those interested in owning a piece of brighthush.
• Health, dental, and vision coverage options for you and your family.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Access to a comprehensive benefits portal with resources for professional development.

Why Join brighthush?

brighthush is more than a pest‑control company; it’s a community dedicated to making the world a safer, cleaner place. By joining our team, you’ll:

• Work for a financially stable, industry‑leading organization with a history of growth.
• Benefit from a structured training program that equips you with the skills to succeed.
• Enjoy a flexible, remote work arrangement that supports your personal and professional life.
• Be part of a mission‑driven culture that values safety, professionalism, empathy, integrity, and innovation.
• Contribute to meaningful volunteer initiatives that give back to the communities we serve.

Ready to Make an Impact?

If you’re self‑motivated, customer‑focused, and eager to grow in a dynamic, recession‑resilient industry, this is the opportunity for you. Join brighthush as a Seasonal Remote Customer Service Agent and help us protect homes and businesses while building a rewarding career from the comfort of your own home.