Seasonal Remote Customer Service Agent – High‑Paying, Fast‑Paced Pest Management Support Specialist – Elevate Customer Experience with brighthush

About brighthush and the Pest Management Industry

For more than a century, brighthush has stood at the forefront of pest control, blending science, innovation, and customer care to protect homes and businesses across the United States. In an era where safety, health, and peace of mind are non‑negotiable, our mission is clear: safeguard the places where people live, work, and play. The remote Customer Contact Center is the beating heart of that mission, connecting our field teams with the customers they serve and ensuring a seamless, high‑quality experience from the first call to the final service appointment.

As a recession‑resistant industry, pest management offers stability and growth. With a growing demand for residential and commercial services, brighthush is expanding its remote workforce to meet peak‑season needs and maintain the best customer experience possible.

Why Join brighthush as a Seasonal Customer Service Agent?

• Flexible, Remote Work: Work from the comfort of your own home office. We provide the computer, headset, and all necessary equipment.
• Competitive Pay & Incentives: Minimum $16.73 per hour plus a 3% sales commission on upsells.
• Career Growth: High performers may transition to full‑time, permanent roles based on business needs.
• Comprehensive Training: A four‑week, immersive training program that equips you with the skills, knowledge, and confidence to excel.
• Impactful Work: Help customers protect their homes and businesses, and contribute to a safer community.
• Inclusive Culture: brighthush values safety, professionalism, empathy, integrity, and innovation. We celebrate diversity and provide equal opportunity for all.
• Community Engagement: Opportunities to volunteer and give back through brighthush’s community initiatives.

Key Responsibilities

As a Seasonal Customer Service Agent, you will be the frontline of our remote Customer Contact Center, supporting both inbound and outbound interactions. Your day‑to‑day tasks will include:

• Providing exceptional customer service via phone, chat, and email to field teams and end‑customers.
• Managing the customer relationship to ensure best‑in‑class service and satisfaction.
• Identifying and executing cross‑sell and upsell opportunities to increase revenue and customer value.
• Documenting all interactions accurately in our CRM system, ensuring data integrity and compliance.
• Collaborating with field technicians, sales, and technical support teams to resolve complex issues quickly.
• Maintaining a deep understanding of brighthush’s product portfolio, service offerings, and industry best practices.
• Participating in continuous improvement initiatives, sharing feedback on processes, and helping to refine the customer journey.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or remote environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Positive, solution‑oriented attitude with a genuine desire to help customers.

Preferred Qualifications

• Experience in the pest control, home services, or related field.
• Knowledge of sales techniques and upselling strategies.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.
• Familiarity with call center metrics such as AHT (Average Handle Time), CSAT (Customer Satisfaction), and NPS (Net Promoter Score).
• Background in troubleshooting technical issues and providing step‑by‑step guidance.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a commitment to delivering outstanding service.
• Communication Excellence: Clear, concise, and professional communication across multiple channels.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment and quickly learn new tools and processes.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Data‑Driven Decision Making: Use metrics and analytics to inform actions and drive continuous improvement.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Seasonal Customer Service Agent, you will:

• Gain exposure to the full spectrum of our operations, from field service to sales and technical support.
• Participate in ongoing training modules covering product knowledge, sales techniques, and advanced customer service skills.
• Earn certifications in customer experience management and pest control fundamentals.
• Be considered for full‑time, permanent roles in Customer Success, Sales, or Technical Support based on performance and business needs.
• Access mentorship programs pairing you with experienced leaders who can guide your career trajectory.

Work Environment & Company Culture

brighthush fosters a culture of safety, professionalism, empathy, integrity, and innovation. Our remote workforce enjoys:

• A supportive, inclusive environment where every voice is heard.
• Regular virtual team‑building events, webinars, and knowledge‑sharing sessions.
• Clear communication channels and transparent leadership.
• Recognition programs celebrating outstanding performance and teamwork.
• Opportunities to contribute to community outreach programs, such as pest‑control education workshops and local volunteer events.

Compensation, Perks, and Benefits

• Competitive hourly rate starting at $16.73, with the potential for higher earnings through performance bonuses and a 3% sales commission on upsells.
• Fully equipped remote workstation: computer, headset, and high‑speed internet stipend.
• Health, dental, and vision insurance options for full‑time employees (available after transition).
• Paid time off and flexible scheduling during peak seasons.
• Employee wellness programs, including mental health resources and fitness stipends.
• Access to a digital library of training materials, industry research, and professional development courses.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and start your journey with brighthush.

Apply for this job

Join brighthush Today

As a Seasonal Customer Service Agent, you’ll play a pivotal role in safeguarding the homes and businesses of our customers while building a rewarding career in a stable, recession‑resistant industry. If you’re passionate about delivering exceptional service, eager to learn, and ready to thrive in a flexible, remote setting, we want to hear from you. Apply now and become part of a team that values safety, innovation, and community impact.