Seasonal Remote Customer Service Agent – High‑Performance Sales & Retention Specialist – Drive Customer Loyalty & Revenue Growth at brighthush’s Award‑Winning Contact Center

Welcome to brighthush – Where Every Call Makes a Difference

At brighthush, we’re more than a pest‑control company; we’re a trusted partner in protecting homes, businesses, and communities across the United States. With a legacy that spans over 125 years, we’ve built a reputation for innovation, reliability, and exceptional customer service. Our remote Contact Center is the beating heart of our operations, delivering world‑class support to millions of customers every day. As we expand our seasonal footprint, we’re looking for energetic, customer‑centric professionals to join our Seasonal Remote Customer Service Team and help us continue to protect homes, businesses, and communities nationwide.

Role Overview

As a Seasonal Remote Customer Service Agent, you will be the frontline advocate for our customers, ensuring every interaction is handled with professionalism, empathy, and a drive to exceed expectations. Your role blends inbound and outbound communication, sales acumen, and operational support to keep our service network running smoothly during peak demand periods.

Why This Role Matters

• Directly influence customer satisfaction and loyalty during the busiest times of the year.
• Earn competitive pay, performance bonuses, and the opportunity to transition into full‑time roles.
• Work from the comfort of your own home with flexible scheduling that fits your lifestyle.
• Join a team that values innovation, safety, and continuous improvement.

Key Responsibilities

• Deliver Exceptional Customer Experience: Handle inbound and outbound calls, chats, and emails with professionalism and empathy, ensuring every customer feels heard and valued.
• Drive Retention & Upsell Opportunities: Identify and act on cross‑sell and upsell opportunities to increase customer lifetime value while maintaining high satisfaction scores.
• Support Field Operations: Act as the frontline liaison between customers and field technicians, ensuring seamless communication and timely resolution of service requests.
• Utilize Gamification Tools: Engage with performance dashboards and gamified metrics to track progress, celebrate wins, and continuously improve service quality.
• Participate in Training & Development: Complete a four‑week intensive training program covering product knowledge, sales techniques, and customer service best practices.
• Maintain Accurate Records: Log all interactions in our CRM system, ensuring data integrity and compliance with company policies.
• Adapt to Seasonal Demand: Work flexible hours—including evenings, weekends, and holidays—to meet peak season call volumes that start building around February.

Essential Qualifications

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and web‑based applications.
• Ability to prioritize tasks and manage time efficiently in a high‑volume setting.
• Empathy, patience, and a genuine desire to help customers.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload).
• Appropriate home office setup: private or semi‑private space, desk, chair, and adequate lighting.
• Completion of a Culture Index assessment and a computer skills assessment.
• Residency within the continental United States.

Preferred Qualifications

• Experience in sales or upselling within a customer‑service role.
• Knowledge of pest control products or services.
• Bilingual proficiency (Spanish/English) – a plus.
• Previous remote work experience.
• Familiarity with CRM systems and call‑center software.

Skills & Competencies

• Customer‑First Mindset: Consistently places the customer’s needs at the forefront of every interaction.
• Problem‑Solving: Quickly diagnoses issues and offers effective solutions.
• Sales Acumen: Identifies opportunities to add value and increases revenue through upsells.
• Adaptability: Thrives in a dynamic environment with changing call volumes and priorities.
• Team Collaboration: Works seamlessly with field technicians, supervisors, and fellow agents.
• Data‑Driven Approach: Uses metrics and feedback to refine performance.

Career Growth & Learning Opportunities

While this is a seasonal role, high performers are often offered full‑time positions as business needs evolve. At brighthush, we believe in continuous learning:

• Structured onboarding and ongoing training modules.
• Access to leadership development programs.
• Mentorship from seasoned brighthush Pros.
• Opportunities to transition into sales, operations, or field management roles.

Work Environment & Company Culture

brighthush’s remote Contact Center is a vibrant, high‑energy hub where collaboration and innovation thrive. We value:

• Safety: A culture that prioritizes personal and professional well‑being.
• Integrity: Transparent communication and ethical practices.
• Empathy: Understanding and responding to customer needs.
• Innovation: Continuous improvement and adoption of new technologies.

Our team is diverse, inclusive, and driven by a shared mission: to provide peace of mind through reliable pest protection.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base pay starting at $16.73 per hour (minimum).
• 3% sales commission on upsell and cross‑sell revenue.
• Performance‑based incentives and bonuses.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Health, dental, and vision insurance (for full‑time employees).
• Paid time off and holiday pay (for full‑time employees).
• Access to a comprehensive learning portal.

How to Apply

Ready to join the brighthush family and make a real impact? Click the link below to submit your application from your phone or computer. We’re excited to hear from passionate, customer‑focused professionals who are eager to grow and succeed.

Apply to this job now

Why brighthush?

brighthush is a global leader in pest control, serving over 2 million customers with award‑winning service and a reputation for excellence. Our Contact Center is a high‑energy, collaborative environment where every team member’s contribution matters. With a strong focus on employee development, safety, and innovation, brighthush offers a stable, rewarding career path in a recession‑resistant industry.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities.