Seasonal Remote Customer Service Champion – Holiday Support Specialist (Texas, 25‑30 Hours) – Flexible Schedule, Competitive Pay, Career Growth Opportunities at brighthush

About brighthush – A Story of Innovation, Community, and Exceptional Service

brighthush is more than a marketplace; it’s a movement that redefines how people discover, enjoy, and celebrate their favorite beverages. From boutique wineries to artisanal distilleries, we curate a world‑class selection of wines, spirits, and craft drinks and deliver them straight to customers’ doors. Our mission is simple: turn every sip into a memorable experience.

Founded on the principles of innovation, collaboration, and a deep respect for the art of drinking, brighthush has grown into a trusted name for both seasoned connoisseurs and casual enthusiasts. We are a community of creators, curators, and customer‑first thinkers who thrive on turning ordinary moments into extraordinary experiences.

Why This Role Matters – The Holiday Season is Our Biggest Opportunity

As the holiday season approaches, we experience the busiest period of the year. Our customers expect flawless service, timely deliveries, and personalized support. The Seasonal Remote Customer Service Champion will be the frontline ambassador who ensures every interaction is positive, efficient, and memorable. Your work will directly impact customer satisfaction, repeat business, and the overall reputation of brighthush.

Day in the Life of a Seasonal Remote Customer Service Champion

• Morning Huddle (Optional): Join a quick virtual sync to review the day’s priorities, share insights, and celebrate wins.
• Live Chat & Email Support: Respond to inbound inquiries with a friendly, solution‑oriented approach.
• Order Management: Assist customers with order status, modifications, and troubleshoot any issues.
• Product Knowledge Sharing: Provide accurate information on product availability, pricing, and shipping options.
• Escalation & Collaboration: Work with logistics, marketing, and product teams to resolve complex problems.
• Data Integrity: Update customer information in our CRM with precision.
• End‑of‑Shift Wrap‑Up: Log key metrics, submit feedback, and prepare for the next shift.

Key Responsibilities

• Respond to inbound inquiries via live chat, email, and phone with a friendly, solution‑oriented approach.
• Assist customers with order status, modifications (delivery dates, shipping addresses, gift messages), and troubleshoot any order processing or delivery issues.
• Provide accurate information on product availability, pricing, and shipping options.
• Escalate unresolved problems to the appropriate internal teams while maintaining a calm, professional demeanor.
• Utilize brighthush’s proprietary tools (brighthush, brighthush Office Suite, and internal order management systems) to track and resolve customer requests.
• Maintain high data integrity by accurately entering and updating customer information in our CRM.
• Collaborate with cross‑functional teams—logistics, marketing, and product—to ensure a seamless customer experience.

Essential Qualifications

• Resident of Texas (required). If you are not a Texas resident, please do not apply.
• Strong verbal and written communication skills with a natural, friendly tone.
• Prior experience in customer service, retail, hospitality, or a related field.
• Proficiency with call center technology and brighthush Office Suite (Word, Excel, Outlook). Typing speed of at least 35 words per minute.
• Comfortable using multiple software platforms simultaneously (e.g., CRM, chat, email).
• Reliable, high‑speed internet connection and a webcam.
• Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced environment.

Preferred Qualifications

• Experience with e‑commerce or online retail platforms.
• Knowledge or passion for beverages, especially wine, spirits, or craft drinks.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities (Spanish, French, etc.) to serve a broader customer base.

Skills & Competencies

• Customer‑First Mindset: Anticipate needs, empathize, and go the extra mile to ensure satisfaction.
• Problem‑Solving: Quickly diagnose issues, research solutions, and communicate options clearly.
• Time Management: Prioritize tasks, manage multiple conversations simultaneously, and meet response time targets.
• Adaptability: Adjust to changing priorities, new tools, and evolving customer expectations.
• Team Collaboration: Share insights, support peers, and contribute to a positive team dynamic.

Career Growth & Learning Benefits

brighthush is committed to nurturing talent. Seasonal hires who demonstrate excellence and a strong cultural fit are often offered full‑time roles with increased responsibilities. Our learning ecosystem includes:

• Onboarding training modules covering product knowledge, customer service best practices, and system navigation.
• Mentorship programs pairing new hires with experienced team members.
• Access to industry webinars, workshops, and certifications related to customer experience and e‑commerce.
• Regular performance reviews with actionable feedback and career development plans.

Work Environment & Culture

At brighthush, we believe that a supportive, inclusive environment fuels innovation and customer satisfaction. Even though you’ll be working from home, you’ll feel connected to a vibrant community through:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Monthly town‑hall meetings with leadership to discuss company direction and employee feedback.
• Digital social channels (brighthush, brighthush) for casual chats, knowledge sharing, and community building.
• Recognition programs that celebrate outstanding customer service, teamwork, and personal growth.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role, brighthush offers:

• Competitive hourly wages that reflect the value of your expertise.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Flexible scheduling that respects work‑life balance.
• Access to brighthush’s product catalog for personal enjoyment and gifting.
• Health and wellness resources, including mental health support and fitness stipends.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to bring your customer service expertise to brighthush’s holiday team? Click the button below to submit your application and join a company that values innovation, inclusivity, and exceptional service.

Apply Now

Closing Statement

brighthush is more than a brand—it’s a community of people who share a passion for delivering joy through every interaction. As a Seasonal Customer Service Champion, you’ll play a pivotal role in ensuring our customers’ holiday moments are seamless and memorable. If you’re a resident of Texas, thrive in a fast‑paced environment, and are eager to grow both personally and professionally, we want to hear from you. Join us this season and help us create unforgettable experiences for customers across the nation.