Seasonal Remote Customer Service Representative – Medicare & Insurance Support – Full‑Time 8‑Hour Shifts, Competitive Pay, Flexible Schedule – Join brighthush

About brighthush

brighthush is a fast‑growing, direct‑to‑consumer insurance services leader that partners with the nation’s most respected Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance carriers. With a workforce of more than 3,000 dedicated professionals, we blend data science, cutting‑edge technology, creative marketing, and frontline service to deliver a seamless, best‑in‑class experience for consumers navigating complex health‑insurance decisions. Our culture of continuous innovation has earned industry awards and the trust of top‑tier insurance brands. At brighthush, we believe that the heart of our success lies in the people who drive it—our passionate, entrepreneurial, and collaborative team members who live by the principle of “Be Real.”

Why This Role Is More Than Just Customer Service

As a Seasonal Remote Customer Service Representative with brighthush, you become the trusted voice that guides members—many of whom are seniors over the age of 65—through critical insurance choices. This isn’t a typical call‑center job; it’s an opportunity to make a tangible difference in people’s lives by providing clear, compassionate, and accurate information. You will handle both inbound and outbound calls, confirm application details, and ensure every member finishes the conversation feeling confident and informed. If you thrive on empathy, precision, and the satisfaction of helping others, this position is a perfect fit.

Key Responsibilities

• Answer inbound calls and initiate outbound calls lasting 15–30 minutes, delivering a productive and positive experience each time.
• Guide members through the Medicare and supplemental insurance application process, confirming details and clarifying any uncertainties.
• Communicate clearly, calmly, and compassionately—especially with older adults who may feel anxious or confused about their options.
• Follow required scripts and compliance guidelines while maintaining a natural, conversational tone.
• Safeguard sensitive Personal Health Information (PHI) at all times in accordance with HIPAA and brighthush policies.
• Take ownership of each interaction, ensuring members fully understand next steps and feel supported throughout the process.
• Utilize multiple computer systems and tools efficiently to manage call data, member records, and real‑time updates.
• Participate in ongoing training sessions to stay current on product updates, compliance changes, and best practices.
• Collaborate with team members and supervisors to identify process improvements and share best practices.
• Maintain accurate call logs and documentation to support quality‑assurance and audit requirements.
• Provide feedback to product and operations teams based on member questions and trends observed during calls.
• Assist in special projects such as seasonal outreach campaigns, member satisfaction surveys, and pilot program roll‑outs.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• Minimum of 1 year of phone‑based customer service experience, preferably in a regulated industry.
• Clear, professional phone communication skills with a friendly, approachable demeanor.
• Comfortable using multiple computer systems and navigating structured tools simultaneously.
• Strong attention to detail and a commitment to accuracy in every call.
• Ability to learn quickly and adapt to new processes, scripts, and technologies.
• Integrity and respect for confidentiality, especially regarding PHI.
• Empathy, patience, and professionalism throughout long or consecutive calls.
• Basic math skills for quick calculations and data entry.
• Reliable high‑speed internet connection and a quiet, private workspace.
• Proven track record of meeting or exceeding performance metrics such as average handle time, first‑call resolution, and quality scores.

Preferred Qualifications

• Bilingual proficiency (English plus another language) is highly encouraged.
• Experience working with Medicare, Medicaid, or other health‑insurance products.
• Previous remote work experience with a proven record of meeting performance targets.
• Familiarity with call‑center software, CRM platforms, and workforce management tools.
• Knowledge of HIPAA regulations and data‑privacy best practices.
• Experience in a high‑volume, fast‑paced environment.
• Certification in customer‑service excellence, health‑care compliance, or related fields.

Skills & Competencies for Success

• Communication: Articulate complex insurance information in a simple, reassuring manner.
• Empathy & Patience: Build trust with members who may be navigating stressful decisions.
• Attention to Detail: Ensure every piece of information is captured accurately.
• Adaptability: Quickly adjust to new scripts, policies, or technology updates.
• Integrity: Uphold confidentiality and ethical standards at all times.
• Time Management: Balance a high call volume while maintaining quality service.
• Problem‑Solving: Identify and resolve member concerns efficiently.
• Team Collaboration: Share insights and support peers to achieve collective goals.
• Technical Proficiency: Navigate multiple software platforms, including CRM, ticketing, and analytics dashboards.
• Resilience: Maintain a positive attitude during peak periods and challenging calls.

Schedule & Work Environment

• Full‑time, 8‑hour shifts.
• Shifts available between 8:00 am – 11:00 pm ET; most common shift: 12:00 pm – 8:30 pm EST.
• Weekend availability required (at least one weekend day per month).
• 100 % remote position—requires a private, quiet workspace and a hard‑wired high‑speed internet connection.
• Seasonal (temporary) role ending 12/8/2026 or early 2027 based on performance.
• Flexible scheduling options for qualified candidates, including split shifts and compressed workweeks.
• Company‑provided technology stipend to ensure a professional home‑office setup.

Career Growth & Learning Opportunities

While this role is seasonal, it serves as a gateway to a long‑term career at brighthush. Successful seasonal representatives may be considered for full‑time positions in member care, training, quality assurance, or operations. We invest heavily in professional development, offering a robust learning ecosystem that includes:

• Onboarding Academy: A structured, multi‑week program that covers Medicare fundamentals, compliance, call‑center technology, and soft‑skill mastery.
• Continuous Learning Modules: Access to on‑demand webinars, workshops, and certification programs covering advanced communication, data analytics, and regulatory updates.
• Mentorship Programs: Pairing with experienced senior agents who provide guidance, feedback, and career‑path planning.
• Leadership Pathways: Clear tracks to supervisory, quality‑assurance, or training‑coordinator roles for those who demonstrate leadership potential.
• Innovation Labs: Opportunities to join cross‑functional teams that experiment with new technologies, process improvements, and member‑engagement strategies.
• Internal Mobility: Brighthush encourages internal transfers, allowing you to explore roles in analytics, product development, or marketing after gaining experience in member care.

Company Culture & Values

At brighthush, we live by the principle of “Be Real.” This means being authentic, keeping your word, and having the courage to make tough decisions. Our culture is entrepreneurial, fast‑paced, and highly collaborative. We celebrate diversity, encourage innovation, and reward those who take initiative and deliver results. Team members enjoy a supportive environment where ideas are heard, feedback is constructive, and success is shared.

Community Engagement: We partner with local charities and volunteer organizations to give back to the communities we serve. Employees are encouraged to participate in volunteer days, fundraising events, and mentorship programs for seniors.

Well‑Being Focus: Flexible work hours, mental‑health resources, wellness challenges, and a comprehensive Employee Assistance Program help our team maintain a healthy work‑life balance.

Compensation, Perks & Benefits

• Competitive hourly rate: $15.50 per hour.
• Performance‑based bonuses and incentives for meeting call‑quality metrics.
• Flexible remote‑work schedule with the possibility of transitioning to a full‑time role.
• Eligibility for a robust benefits package (health, dental, vision, and retirement plans) after successful conversion to full‑time status.
• Paid time off, holidays, and a generous sick‑leave policy for full‑time staff.
• Ongoing professional development through webinars, workshops, and certification programs.
• Employee recognition programs and virtual team‑building events.
• Technology stipend to support your home‑office setup, including headset, webcam, and ergonomic accessories.
• Discounts on insurance products for employees and their families.
• Access to a wellness portal featuring fitness classes, meditation sessions, and nutrition guides.

How to Apply

If you are ready to bring your empathy, attention to detail, and passion for service to a dynamic, award‑winning team, we encourage you to apply today. Join brighthush and help us make a meaningful impact on the lives of our members while building a rewarding career in the insurance‑services industry.

Apply Now

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities.