Seasonal Remote Customer Service & Upselling Specialist – Flexible Hours, Retention Champion, Growth Driver – Elevate Customer Loyalty & Sales in the Dynamic Pest Management Landscape at brighthush

About brighthush and the Pest Management Landscape

For more than a century, brighthush has been the trusted guardian of homes, businesses, and communities across the United States. Our legacy is built on a foundation of scientific rigor, environmental stewardship, and an unwavering commitment to customer satisfaction. In today’s fast‑moving world, where climate change fuels new pest challenges and consumers demand greener solutions, brighthush is leading the charge with data‑driven, technology‑enabled services that protect people and the planet.

Our remote contact center is the heart of that mission. By combining cutting‑edge analytics, mobile field coordination, and a highly skilled virtual workforce, we deliver seamless, personalized support throughout the entire customer journey—from the first inquiry to long‑term loyalty. As the pest control industry continues to evolve, the role of a Seasonal Customer Service & Upselling Specialist becomes more critical than ever: you are the frontline advocate who turns a simple call into a lasting partnership.

Why This Role Matters

Seasonal peaks in rodent activity, seasonal allergies, and climate‑related infestations create a unique demand for responsive, knowledgeable support. As a Seasonal Agent, you will:

• Serve as the primary point of contact for customers during high‑volume periods.
• Drive revenue growth through strategic upsells and cross‑sell initiatives.
• Build trust and loyalty that translates into repeat business and referrals.
• Support field teams by ensuring accurate, timely communication and follow‑ups.

In short, you are the catalyst that keeps brighthush’s service excellence and growth trajectory on track.

Key Responsibilities

Every day, you will engage with customers across multiple channels—phone, chat, and email—while maintaining the highest standards of service quality and compliance. Your responsibilities include:

• Multi‑Channel Customer Engagement: Handle inbound and outbound inquiries with empathy, clarity, and professionalism.
• Lifecycle Management: Guide customers from initial contact through resolution, ensuring a smooth transition to field service or follow‑up appointments.
• Upsell & Cross‑Sell Execution: Identify opportunities for additional products or services that meet customer needs and align with company goals.
• Data Accuracy & Compliance: Record all interactions accurately in the CRM, adhere to data privacy regulations, and follow company policies.
• Performance Tracking: Use gamification dashboards to monitor key metrics—average handle time, first‑contact resolution, upsell conversion—and celebrate wins.
• Continuous Learning: Participate in ongoing training modules, product updates, and industry trend briefings.
• Collaboration with Field Teams: Coordinate with technicians to ensure timely service delivery and customer satisfaction.

Essential Qualifications

• High school diploma or GED equivalent.
• 1–2 years of customer service experience, preferably in a high‑volume call center or similar environment.
• Excellent verbal and written communication skills in English; bilingual proficiency is a plus.
• Proficiency with Microsoft Office, CRM systems, and web‑based applications.
• Reliable, high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated, quiet workspace.
• Ability to pass a computer assessment and a Culture Index assessment.
• Valid U.S. residency and the ability to work remotely from within the greater Raleigh, NC metro area.

Preferred Qualifications

• Experience in pest control, home services, or related industries.
• Prior exposure to upselling or retention programs.
• Familiarity with CRM platforms such as brighthush.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet performance targets.
• Comfort with learning new technologies and adapting to evolving processes.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help people and solve problems.
• Empathy & Active Listening: Ability to understand customer concerns and respond with care.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Sales Acumen: Skilled at identifying opportunities and closing upsells with confidence.
• Time Management: Efficiently juggle multiple calls, chats, and follow‑ups.
• Tech Savvy: Comfortable navigating multiple software tools and troubleshooting basic tech issues.
• Team Player: Collaborative attitude, ready to support peers and share best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that talent thrives when it is nurtured. As a Seasonal Agent, you will have access to a clear, structured pathway for advancement:

• Skill Development: Master the full spectrum of our customer journey, from acquisition to retention.
• Sales Mastery: Gain expertise in pest‑management solutions, sales strategies, and customer engagement techniques.
• Leadership Pipeline: Participate in leadership development programs that prepare you for supervisory or specialist roles.
• Continuous Learning: Access ongoing training modules, webinars, and industry certifications to keep your skills sharp.
• Mentorship: Pair with experienced agents and managers who provide guidance and support.

Work Environment & Company Culture

Our remote contact center is built on trust, flexibility, and high performance. You will experience:

• A supportive, inclusive culture that celebrates diversity and encourages open dialogue.
• Regular virtual team huddles, recognition events, and social initiatives that foster camaraderie.
• A focus on safety—both physical and digital—ensuring you can work confidently from home.
• Access to wellness resources, mental health support, and a culture that values work‑life balance.
• Opportunities to volunteer and give back through community outreach programs that align with our mission.

Compensation, Perks & Benefits

• Competitive Pay: Starting at $16.73 per hour plus a 3% commission on sales.
• Performance Incentives: Gamified rewards, bonuses, and recognition for top performers.
• 401(k) Plan: Company match to help you build a secure financial future.
• Employee Stock Purchase Plan: Opportunity to invest in brighthush and share in our success.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family.
• Paid Time Off: Generous vacation, sick leave, and holidays to recharge.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Flexible Work Arrangements: Remote work with a fully equipped home office setup.

Ready to Make an Impact?

If you’re a self‑motivated, customer‑focused professional who thrives in a fast‑paced environment, brighthush invites you to join our seasonal team. Bring your passion for service, your drive to upsell, and your commitment to excellence, and you’ll find a place where your contributions matter, your growth is supported, and your work makes a real difference.

Apply today and become a vital part of brighthush’s mission to protect communities and deliver peace of mind—one customer at a time.