Seasonal Remote Customer Service & Upselling Specialist – Flexible Hours, Retention Champion, Join brighthush's Growing Team

About brighthush and the Pest Management Landscape

brighthush has been a cornerstone of the pest management industry for more than a century, blending deep-rooted expertise with cutting‑edge technology to protect homes, businesses, and communities. Our commitment to safety, sustainability, and customer satisfaction has earned us a reputation as a trusted partner for homeowners and commercial clients alike. In a world where the threat of pests is ever‑present, brighthush stands out by offering proactive, eco‑friendly solutions that keep families and businesses safe while minimizing environmental impact.

Today’s pest control market is evolving rapidly. Seasonal spikes in rodent activity, the rise of climate‑related infestations, and a growing consumer demand for green treatments mean that reliable, responsive service is more critical than ever. brighthush is at the forefront of this shift, leveraging data analytics, mobile technology, and a highly skilled remote workforce to deliver seamless, personalized service across the entire customer journey.

Why Join brighthush as a Seasonal Customer Service Agent?

• Fully Remote, Home‑Based Work: Work from the comfort of your own space with a fully equipped computer, high‑speed internet, and all the tools you need to succeed.
• Dynamic, Flexible Scheduling: Choose from a range of shifts—including evenings, weekends, and holidays—to fit your lifestyle while ensuring continuous support for our customers.
• Competitive Compensation: Base pay starts at $16.73 per hour, complemented by a 3% commission on upsells and cross‑sell opportunities.
• Clear Path to Full‑Time: Demonstrate high performance and reliability, and you could transition into a full‑time role when business needs allow.
• Gamified, Four‑Week Training: A comprehensive, interactive training program that equips you with the skills, knowledge, and confidence to excel from day one.
• Impactful Work: Contribute to a recession‑resistant industry that thrives on customer trust, protecting communities and supporting field teams.
• Inclusive, Collaborative Culture: Experience a safety‑first environment that values empathy, integrity, and innovation.

Key Responsibilities

As a Seasonal Customer Service Agent at brighthush, you will be the frontline of our remote contact center, ensuring that every customer interaction reflects our commitment to excellence. Your day‑to‑day duties will include:

• Delivering exceptional inbound and outbound service across phone, chat, and email channels, maintaining a high level of customer satisfaction.
• Managing the full customer relationship lifecycle—from initial contact through resolution—while fostering loyalty and trust.
• Identifying and executing cross‑sell and upsell opportunities that align with customer needs and company goals.
• Collaborating with field teams to support peak‑season demands, ensuring seamless service delivery and timely follow‑ups.
• Utilizing gamification tools and performance dashboards to track metrics, celebrate wins, and continuously improve service quality.
• Adhering to company policies, compliance standards, and best practices for data privacy and security.
• Participating in ongoing training and development sessions to stay current on product knowledge, industry trends, and new technologies.

Essential Qualifications

• High school diploma or GED equivalent.
• 1–2 years of customer service experience, preferably in a call center or high‑volume environment.
• Strong verbal and written communication skills in English; bilingual proficiency is a plus.
• Proficiency with Microsoft Office, CRM systems, and web‑based applications.
• Reliable, high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated, quiet workspace.
• Ability to pass a computer assessment and a Culture Index assessment.
• Valid U.S. residency and the ability to work remotely from within the greater Raleigh, NC metro area.

Preferred Qualifications

• Experience in pest control, home services, or related industries.
• Prior exposure to upselling or retention programs.
• Knowledge of CRM platforms such as brighthush or brighthush.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet performance targets.
• Comfort with learning new technologies and adapting to evolving processes.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help people and solve problems.
• Empathy & Active Listening: Ability to understand customer concerns and respond with care.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Sales Acumen: Skilled at identifying opportunities and closing upsells with confidence.
• Time Management: Efficiently juggle multiple calls, chats, and follow‑ups.
• Tech Savvy: Comfortable navigating multiple software tools and troubleshooting basic tech issues.
• Team Player: Collaborative attitude, ready to support peers and share best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Seasonal Agent, you will:

• Gain exposure to the full spectrum of our customer journey, from acquisition to retention.
• Develop expertise in pest management solutions, sales strategies, and customer engagement.
• Participate in leadership development programs that prepare you for supervisory or specialist roles.
• Access ongoing training modules, webinars, and industry certifications to keep your skills sharp.
• Benefit from mentorship programs that pair you with experienced agents and managers.

Work Environment & Company Culture

Our remote contact center is built on a foundation of trust, flexibility, and high performance. You’ll experience:

• A supportive, inclusive culture that celebrates diversity and encourages open dialogue.
• Regular virtual team huddles, recognition events, and social initiatives that foster camaraderie.
• A focus on safety—both physical and digital—ensuring you can work confidently from home.
• Access to wellness resources, mental health support, and a culture that values work‑life balance.
• Opportunities to volunteer and give back through community outreach programs that align with our mission.

Compensation, Perks & Benefits

• Competitive Pay: Starting at $16.73 per hour plus a 3% commission on sales.
• Performance Incentives: Gamified rewards, bonuses, and recognition for top performers.
• 401(k) Plan: Company match to help you build a secure financial future.
• Employee Stock Purchase Plan: Opportunity to invest in brighthush and share in our success.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family.
• Paid Time Off: Generous vacation, sick leave, and holidays to recharge.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Flexible Work Arrangements: Remote work with a fully equipped home office setup.

Ready to Make an Impact?

If you’re a self‑motivated, customer‑focused professional who thrives in a fast‑paced environment, brighthush invites you to join our seasonal team. Bring your passion for service, your drive to upsell, and your commitment to excellence, and you’ll find a place where your contributions matter, your growth is supported, and your work makes a real difference.

Apply today and become a vital part of brighthush’s mission to protect communities and deliver peace of mind—one customer at a time.