Seasonal Remote Customer Support & Scheduling Specialist – Driving Client Engagement, Streamlining Appointment Coordination, and Accelerating Upsell Growth for brighthush’s Premier Painting Experience

About brighthush

brighthush is more than a name in the residential and commercial painting industry; it is a movement that redefines how color transforms spaces and emotions. From ultra‑luxury estates and boutique hotels to high‑profile corporate offices, brighthush has earned a reputation for impeccable craftsmanship, unwavering reliability, and a customer‑first philosophy that turns ordinary walls into extraordinary experiences.

Our mission is simple yet powerful: to bring color to life while delivering seamless, stress‑free journeys for every client. In a fast‑paced, service‑centric market, we thrive on innovation, teamwork, and a relentless focus on quality. We empower our people to grow, learn, and lead, offering a culture that values creativity, accountability, and a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush provides the tools, mentorship, and opportunities to thrive.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a reliable internet connection and a laptop.
• Impactful Role: Your voice directly shapes the customer journey and drives business growth.
• Clear Growth Path: Progress from Customer Support Specialist to Senior Support Lead, and beyond.
• Learning & Development: Access to online courses, industry certifications, and cross‑functional training.
• Inclusive Culture: A diverse, supportive environment where every voice is heard.
• Competitive Compensation: Base salary plus performance bonuses, comprehensive benefits, and a generous paid time off policy.

Key Responsibilities

As a Remote Customer Support & Scheduling Specialist, you will be the first point of contact for our clients, ensuring a smooth, professional experience from inquiry to project completion. Your day‑to‑day tasks will include:

• Responding promptly to inbound customer inquiries via phone, email, and live chat.
• Gathering essential project details (location, scope, preferred dates) and confirming availability with the project team.
• Coordinating and confirming appointments, ensuring all stakeholders are aligned.
• Maintaining accurate, up‑to‑date records in our CRM system, including follow‑ups and status updates.
• Collaborating closely with senior leadership to prioritize high‑value tasks and projects.
• Identifying opportunities to upsell additional services (e.g., wallpaper installation, protective coatings) based on customer needs.
• Managing a high volume of customer interactions while maintaining a friendly, professional tone.
• Resolving customer concerns, escalating complex issues to the appropriate department, and ensuring timely resolution.
• Assisting with social media engagement by responding to comments, sharing project highlights, and promoting brand initiatives.
• Supporting graphic editing tasks for marketing materials, including photo retouching and basic design work.
• Contributing to process improvements by providing feedback on workflow, tools, and customer experience.

Daily Workflow Snapshot

Morning: Review the day’s schedule, confirm appointments, and respond to any overnight inquiries. Mid‑day: Engage with the project team to confirm resource availability, update the CRM, and prepare any necessary documentation. Afternoon: Follow up on pending leads, handle escalations, and collaborate on marketing initiatives. Evening: Wrap up the day by ensuring all tickets are closed, updating status reports, and setting priorities for the next day.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a remote or virtual environment.
• Proficiency with CRM platforms (e.g., brighthush, brighthush) and scheduling tools.
• Strong written and verbal communication skills in English.
• Basic computer literacy: comfortable with email, spreadsheets, and collaboration tools.
• Self‑motivated, organized, and able to manage multiple tasks simultaneously.
• Positive attitude, resilience, and a passion for delivering outstanding customer experiences.

Preferred Qualifications

• Experience in the painting, home improvement, or related service industry.
• Graphic design or photo editing skills using brighthush Creative Cloud (Photoshop, Lightroom) or similar tools.
• Bilingual proficiency in Spanish (or another language) – a significant advantage for serving diverse communities.
• Knowledge of project management methodologies and tools.
• Previous experience working directly with senior leadership or in a high‑visibility role.

Key Skills & Competencies

• Customer‑Centric Mindset: Always putting the client first.
• Time Management: Prioritizing tasks and meeting deadlines in a fast‑paced environment.
• Problem‑Solving: Quickly diagnosing issues and proposing effective solutions.
• Attention to Detail: Ensuring accuracy in scheduling, data entry, and communication.
• Adaptability: Thriving in a dynamic, evolving remote work setting.
• Team Collaboration: Working effectively with cross‑functional teams, including marketing, operations, and leadership.
• Technology Savvy: Comfortable learning new software and tools as needed.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support & Scheduling Specialist, you will have the opportunity to:

• Progress to a Senior Support Lead role, overseeing a team of specialists and driving strategic initiatives.
• Transition into project management, operations, or sales, leveraging your deep understanding of the customer journey.
• Lead cross‑departmental projects, such as the digital transformation of the CRM system or the launch of new service lines.
• Earn industry certifications (e.g., Customer Service Excellence, Project Management Professional).
• Participate in mentorship programs, both as a mentee and, later, as a mentor.
• Attend industry conferences, workshops, and webinars to stay ahead of trends in painting, customer experience, and remote work.

Work Environment & Company Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly “Innovation Fridays” where employees pitch new ideas and prototypes.
• Flexible scheduling that respects personal commitments while ensuring coverage during peak hours.
• Access to a digital wellness toolkit, including meditation apps, ergonomic guides, and mental health resources.
• Annual virtual retreats that combine team building, learning sessions, and fun activities.
• A commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned pay with quarterly performance bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health support.
• Retirement Savings: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
• Learning & Development: Reimbursement for courses, certifications, and conferences.
• Employee Recognition: Quarterly awards, spot bonuses, and public shout‑outs.
• Community Impact: Opportunities to volunteer with local charities and participate in company‑wide service days.

How to Apply

If you’re ready to bring your customer‑service expertise, organizational flair, and passion for color to a dynamic, growth‑oriented team, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s paint a brighter future together.