Seasonal Remote Healthcare Customer Experience Specialist – Champion of Patient Support, Claims & Billing Resolution, Driving Member Engagement & Satisfaction at brighthush

About brighthush

brighthush is a global leader in customer experience innovation, redefining how brands connect with their audiences across every touchpoint. With a legacy spanning more than three decades, we partner with Fortune 100 and 500 companies to design and deliver digitally‑driven journeys that transform first‑time buyers into lifelong advocates. Our reach extends across 20+ hubs worldwide, supported by a network of more than 20,000 professionals who bring creativity, empathy, and data‑driven insight to every interaction.

In the healthcare sector, where trust and clarity are paramount, brighthush has become a trusted ally for insurers, health plans, and medical providers. We help them navigate the complexities of patient communication, ensuring that every member feels heard, understood, and empowered to make informed health decisions.

Why This Seasonal Role Matters

As a Seasonal Remote Healthcare Customer Experience Specialist, you will be the friendly, knowledgeable voice that guides patients through the intricacies of health insurance. Your work will directly impact the daily lives of thousands of members, ensuring they receive timely support for billing inquiries, coverage questions, and claim status updates. This role is more than a job; it’s an opportunity to make a tangible difference in people’s health journeys while building a foundation for a rewarding career in customer experience.

Key Responsibilities

• Deliver Exceptional Patient Support: Handle inbound and outbound calls, emails, and chat inquiries related to health insurance policies, benefit cards, and account updates with empathy, accuracy, and a customer‑first mindset.
• Resolve Complex Issues: Investigate and resolve member concerns—including billing disputes, coverage questions, and claim status inquiries—while ensuring strict compliance with HIPAA and all regulatory requirements.
• Maintain Accurate Records: Log every interaction in our CRM system, ensuring data integrity, timely follow‑up actions, and audit readiness.
• Collaborate Across Teams: Work closely with billing, claims, and member services teams to expedite resolutions, share insights, and improve overall member satisfaction.
• Participate in Outbound Campaigns: Conduct proactive outreach to inform members about policy changes, new benefits, upcoming deadlines, and preventive health initiatives.
• Adhere to Quality Standards: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Improvement: Share insights and feedback to help refine scripts, knowledge bases, and training materials, contributing to a culture of excellence.
• Support Data‑Driven Initiatives: Assist in collecting and analyzing customer feedback, identifying trends, and recommending process enhancements.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Typing speed of at least 25 words per minute.
• Intermediate to advanced technical proficiency—ability to navigate multiple systems simultaneously.
• Strong verbal communication skills in English; additional languages are a plus.
• Reliable, high‑speed internet connection (minimum 25 Mbps download, 10 Mbps upload).
• Dedicated workspace free of background noise and distractions.
• PC or laptop running Windows 11; no Mac, Chromebook, tablet, or smartphone.
• Two dedicated monitors (minimum 13 inches), VoIP USB headset with microphone, and webcam for training.
• Availability to work flexible hours, including 8 a.m.–2 a.m. EST, 7 days a week.
• Strong problem‑solving skills and a customer‑first mindset.

Preferred Qualifications

• Prior experience in a healthcare or insurance customer service role.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with contact center software (e.g., brighthush, brighthush, or similar).
• Familiarity with medical terminology and billing codes.
• Demonstrated ability to handle high call volumes while maintaining quality.
• Experience in a remote or virtual work environment.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Technical Aptitude: Comfortable switching between multiple applications and troubleshooting basic tech issues.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Adaptability: Thrive in a dynamic setting with evolving processes and policies.
• Team Collaboration: Work collaboratively with cross‑functional teams to achieve shared goals.
• Customer‑Centricity: Deep commitment to delivering outstanding service and building trust.
• Analytical Thinking: Ability to interpret data, spot trends, and propose actionable solutions.
• Resilience: Maintain composure and positivity during high‑volume or challenging interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a seasonal representative, you’ll gain exposure to:

• Comprehensive onboarding and continuous training modules covering industry trends, product knowledge, and soft‑skill development.
• Mentorship programs pairing you with seasoned agents who can guide your professional journey.
• Access to our internal learning portal, featuring courses on data analytics, AI in customer experience, and leadership fundamentals.
• Potential pathways to full‑time roles in account management, quality assurance, or program leadership.
• Opportunities to contribute to process improvement initiatives that shape the future of healthcare customer service.
• Participation in cross‑departmental projects that expose you to new technologies and strategic initiatives.

Work Environment & Culture at brighthush

We foster a culture that blends high performance with genuine care. Key attributes include:

• Inclusive & Diverse: A workforce that reflects the communities we serve, with equal opportunity for all.
• Collaborative: Open communication channels, regular team huddles, and cross‑departmental projects.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and milestone celebrations.
• Flexibility: Remote work options, flexible scheduling, and a focus on work‑life balance.
• Innovation: A forward‑thinking environment that encourages experimentation and embraces new technologies.
• Well‑Being Focus: Access to wellness resources, mental health support, and employee assistance programs.

Compensation & Benefits

While the seasonal role starts at $13 per hour during training, pay rates vary based on program fit and performance. In addition to competitive hourly wages, you’ll enjoy:

• Health, dental, and vision coverage options (for eligible employees).
• Paid time off and holiday pay.
• Employee assistance programs and wellness resources.
• Access to an employee discount portal for a range of products and services.
• Opportunities for performance‑based bonuses and incentive programs.
• Flexible work schedule to accommodate personal commitments.

How to Apply

Ready to make a real difference in people’s lives while building a rewarding career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Why brighthush?

At brighthush, you’re not just another employee – you’re a vital part of a mission that transforms customer experiences and improves lives. With a supportive culture, robust learning pathways, and the chance to work with world‑class brands, your seasonal role can become the stepping stone to a fulfilling career in customer experience. Join us and discover the impact you can make, the growth you can achieve, and the community you can belong to.