Seasonal Remote Healthcare Customer Experience Specialist – Patient Support, Claims & Billing Resolution Champion with a Focus on Member Engagement at brighthush

About brighthush

brighthush stands at the forefront of customer experience innovation, partnering with Fortune 100 and 500 brands to craft digitally‑driven journeys that transform first‑time buyers into lifelong advocates. With a legacy spanning more than thirty years, brighthush has reimagined service across a spectrum of industries, building a global network of over 20,000 professionals in 20+ hubs. Our mission is simple yet transformative: to create moments of delight that drive measurable business outcomes for our clients while elevating the lives of the people we serve.

Why This Seasonal Role Matters

As a Seasonal Remote Healthcare Customer Experience Specialist, you become the friendly voice that guides patients through complex insurance questions, updates personal information, and resolves billing concerns. Your work directly impacts the day‑to‑day lives of thousands of members, ensuring they receive the support they need when they need it most. This is more than a job; it’s a chance to make a tangible difference in people’s health journeys and to build a foundation for a rewarding career in customer experience.

Key Responsibilities

• Deliver Exceptional Patient Support: Handle inbound and outbound calls, emails, and chat inquiries related to health insurance policies, benefit cards, and account updates with empathy and accuracy.
• Resolve Complex Issues: Investigate and resolve member concerns, including billing disputes, coverage questions, and claim status inquiries, ensuring compliance with all regulatory requirements.
• Maintain Accurate Records: Log all interactions in our CRM system, ensuring data integrity and timely follow‑up actions.
• Collaborate Across Teams: Work closely with billing, claims, and member services teams to expedite resolutions and improve member satisfaction.
• Participate in Outbound Campaigns: Conduct proactive outreach to inform members about policy changes, new benefits, and upcoming deadlines.
• Adhere to Quality Standards: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Improvement: Share insights and feedback to help refine scripts, knowledge bases, and training materials.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Typing speed of at least 25 words per minute.
• Intermediate to advanced technical proficiency – ability to navigate multiple systems simultaneously.
• Strong verbal communication skills in English; additional languages are a plus.
• Reliable, high‑speed internet connection (minimum 25 Mbps download, 10 Mbps upload).
• Dedicated workspace free of background noise and distractions.
• PC or laptop running Windows 11; no Mac, Chromebook, tablet, or smartphone.
• Two dedicated monitors (minimum 13 inches), VoIP USB headset with microphone, and webcam for training.
• Availability to work flexible hours, including 8 a.m.–2 a.m. EST, 7 days a week.
• Strong problem‑solving skills and a customer‑first mindset.

Preferred Qualifications

• Prior experience in a healthcare or insurance customer service role.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with contact center software (e.g., brighthush, brighthush, or similar).
• Familiarity with medical terminology and billing codes.
• Demonstrated ability to handle high call volumes while maintaining quality.
• Experience in a remote or virtual work environment.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Technical Aptitude: Comfortable switching between multiple applications and troubleshooting basic tech issues.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Adaptability: Thrive in a dynamic setting with evolving processes and policies.
• Team Collaboration: Work collaboratively with cross‑functional teams to achieve shared goals.
• Customer‑Centricity: Deep commitment to delivering outstanding service and building trust.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a seasonal representative, you’ll gain exposure to:

• Comprehensive onboarding and continuous training modules covering industry trends, product knowledge, and soft‑skill development.
• Mentorship programs pairing you with seasoned agents who can guide your professional journey.
• Access to our internal learning portal, featuring courses on data analytics, AI in customer experience, and leadership fundamentals.
• Potential pathways to full‑time roles in account management, quality assurance, or program leadership.
• Opportunities to contribute to process improvement initiatives that shape the future of healthcare customer service.

Work Environment & Culture at brighthush

We foster a culture that blends high performance with genuine care. Key attributes include:

• Inclusive & Diverse: A workforce that reflects the communities we serve, with equal opportunity for all.
• Collaborative: Open communication channels, regular team huddles, and cross‑departmental projects.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and milestone celebrations.
• Flexibility: Remote work options, flexible scheduling, and a focus on work‑life balance.
• Innovation: A forward‑thinking environment that encourages experimentation and embraces new technologies.

Compensation & Benefits

While the seasonal role starts at $13 per hour during training, pay rates vary based on program fit and performance. In addition to competitive hourly wages, you’ll enjoy:

• Health, dental, and vision coverage options (for eligible employees).
• Paid time off and holiday pay.
• Employee assistance programs and wellness resources.
• Access to an employee discount portal for a range of products and services.
• Opportunities for performance‑based bonuses and incentive programs.

How to Apply

Ready to make a real difference in people’s lives while building a rewarding career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Why brighthush?

At brighthush, you’re not just another employee – you’re a vital part of a mission that transforms customer experiences and improves lives. With a supportive culture, robust learning pathways, and the chance to work with world‑class brands, your seasonal role can become the stepping stone to a fulfilling career in customer experience. Join us and discover the impact you can make, the growth you can achieve, and the community you can belong to.