Seasonal Remote Outdoor Adventure Sales & Customer Support Specialist – Driving Sustainable Exploration, Personalized Guidance, Expert Product Knowledge, and Exceptional Service at brighthush

Welcome to brighthush: Where Passion Meets Purpose

At brighthush, we’re more than a brand – we’re a movement that invites people of all ages, backgrounds, and skill levels to experience the great outdoors with confidence, sustainability, and pure joy. By marrying cutting‑edge technology, world‑class customer service, and an unwavering respect for nature, we empower our community to discover, prepare for, and enjoy their favorite adventures—whether that’s a weekend hike, a multi‑day backpacking trip, a kayaking expedition, or simply a quiet moment under the stars.

As a seasonal team member, you’ll become part of a passionate, mission‑driven community that values curiosity, resilience, and a deep love for the planet. Working from the comfort of your own home, you’ll feel the pulse of a bustling call center, the camaraderie of a remote team, and the tangible impact of helping people create unforgettable outdoor memories.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a reliable wired internet connection.
• Seasonal Opportunity: Ideal for students, parents, or anyone seeking a temporary, high‑energy role.
• Impactful Work: Every call you handle helps a customer plan a life‑changing adventure.
• Growth & Development: Comprehensive training, mentorship, and clear pathways to full‑time roles.
• Inclusive Culture: A diverse, anti‑racist workplace that celebrates every voice.
• Competitive Pay: $15.88 – $18.00 per hour, with potential for overtime and performance bonuses.
• Benefits for Full‑Time Employees: Health, dental, vision, retirement, generous paid time off, and a generous employee discount on all outdoor gear.

About the Outdoor Adventure Industry

The outdoor recreation sector is experiencing unprecedented growth, driven by a global shift toward health, wellness, and sustainable living. Consumers are increasingly seeking authentic experiences that connect them to nature while minimizing environmental impact. brighthush sits at the intersection of this trend, offering curated gear, expert advice, and a community that shares a passion for responsible exploration. As a Seasonal Remote Outdoor Adventure Sales & Customer Support Specialist, you’ll be the frontline ambassador of this movement, translating our mission into everyday interactions.

Key Responsibilities

As a Seasonal Sales & Customer Support Specialist, you will be the frontline advocate for brighthush customers and members. Your day‑to‑day tasks will include:

• Handling inbound phone and chat inquiries with professionalism and empathy.
• Providing accurate product information, troubleshooting, and solutions across multiple software systems.
• Using de‑escalation techniques to resolve challenging situations and turning frustration into satisfaction.
• Conducting online research to find the best gear, accessories, and experiences for each customer.
• Maintaining detailed, accurate records of customer interactions in our CRM.
• Collaborating with cross‑functional teams (sales, logistics, product, and marketing) to ensure a seamless customer journey.
• Participating in virtual training sessions and ongoing skill‑building workshops.
• Adhering to all company policies, including data security, privacy, and compliance standards.

Essential Qualifications

To thrive in this role, you should bring:

• Strong verbal and written communication skills in English.
• Previous experience in retail, customer service, or call‑center environments.
• Critical thinking and problem‑solving abilities, especially when juggling multiple software platforms.
• Comfort with technology: Windows 11 or macOS 14+, SSD storage, 8 GB RAM (16 GB recommended for Windows).
• Reliable, high‑speed wired internet (≥50 Mbps download, ≥10 Mbps upload, latency
• Availability for flexible shifts: 10 am–8 pm PST, 24 hours per week, including at least one weekend day.
• Minimum age of 18 years.
• Residing in a state with a brighthush retail location for the duration of the season.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with customer‑relationship management (CRM) software.
• Knowledge of outdoor gear, brands, and adventure planning.
• Previous remote work experience.
• Multilingual abilities.
• Background in sales or upselling techniques.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and personal attributes:

• Technical Proficiency: Comfortable navigating multiple software systems, troubleshooting hardware/software issues, and installing applications.
• Customer‑Centric Mindset: Passion for helping others, active listening, and a genuine desire to create memorable experiences.
• Problem‑Solving: Ability to analyze complex issues, think critically, and propose creative solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity during peak periods.
• Adaptability: Thrive in a fast‑paced, evolving environment and adjust to new processes quickly.
• Team Collaboration: Communicate effectively with remote teammates and cross‑functional partners.
• Resilience: Handle high call volumes, challenging customers, and occasional technical glitches with composure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a seasonal representative, you’ll gain:

• Hands‑on experience in sales, customer support, and product knowledge.
• Access to a structured training program covering product lines, sales techniques, and customer‑service best practices.
• Mentorship from seasoned professionals who can guide your career trajectory.
• Potential for full‑time employment after the season, with opportunities in sales, operations, marketing, and more.
• Continuous learning resources, including webinars, e‑learning modules, and industry certifications.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and shared purpose. Our remote team enjoys:

• Open communication channels: Slack, Teams, and weekly virtual huddles.
• Regular recognition: shout‑outs, spot bonuses, and “Employee of the Month” awards.
• Community events: virtual outdoor challenges, gear swaps, and sustainability initiatives.
• Work‑life balance: flexible scheduling, mental‑health resources, and a supportive HR team.
• Commitment to diversity: proactive hiring practices, anti‑racist training, and a zero‑tolerance policy for discrimination.

Compensation & Benefits

Seasonal pay ranges from $15.88 to $18.00 per hour, depending on experience and performance. While seasonal employees do not receive the full suite of benefits, we offer:

• Competitive hourly wages with potential overtime.
• Access to a virtual benefits portal for health, dental, and vision plans (for full‑time employees).
• Employee discount on all outdoor gear and accessories.
• Paid time off for full‑time employees and a generous holiday schedule.
• Retirement savings plan with company match for full‑time staff.
• Professional development stipend for relevant certifications and courses.

Technical Requirements & Setup

To ensure a seamless experience, you must meet the following technical criteria before applying:

• Internet: Wired high‑speed broadband (≥50 Mbps download, ≥10 Mbps upload, latency
• Hardware: Windows 11 PC or macOS 14+ with SSD, 8 GB RAM (16 GB recommended for Windows).
• Software: Ability to install the Windows App client for AVD connectivity.
• Peripherals: One 1080p monitor, wired headset (Bluetooth not allowed), USB‑A ports for headset and security device, optional USB hub or dock.
• Camera: Webcam required for all training sessions.
• Workspace: Quiet, private area with minimal background noise and no household traffic during shifts.

Training & Onboarding

All seasonal hires will attend a two‑week virtual training program. Training groups are scheduled as follows:

• Group 1: Week 1 (Oct 5‑9, 12 pm‑7 pm PST) & Week 2 (Oct 12‑16, 12 pm‑7 pm PST)
• Group 2: Week 1 (Oct 12‑16, 8 am‑3 pm PST) & Week 2 (Oct 19‑23, 8 am‑3 pm PST)
• Group 3: Week 1 (Oct 19‑23, TBD) & Week 2 (Oct 26‑30, TBD)

These sessions cover product knowledge, customer‑service protocols, system navigation, and compliance training.

How to Apply

Ready to bring your passion for the outdoors and exceptional service skills to brighthush? Click the link below to submit your application and join our mission to inspire and enable a life outside for everyone.

Apply to This Job

Closing Statement

At brighthush, we believe that the outdoors is for all, and we’re committed to creating a workplace that reflects that philosophy. If you’re a problem‑solver who thrives in a fast‑paced, remote environment and you’re ready to help people discover their next adventure, we want to hear from you. Join us this season, grow your skills, and become part of a community that celebrates diversity, sustainability, and the joy of exploration.

Apply today and let’s shape the future of outdoor adventure together.