Seasonal Senior Customer Success & Digital Health Implementation Lead – Championing Transformative Outcomes in Substance Use Disorder Care, Innovation, and Digital Therapeutics at brighthush

About brighthush

brighthush is a trailblazer in the digital health arena, headquartered in Rochester, NY. Our core mission is to reimagine how individuals, families, and care teams navigate substance use disorder (SUD) by weaving together mobile technology, advanced data analytics, and behavioral science into a single, intuitive suite of solutions. From eIntervention and eTherapy to eRecovery, our platform empowers patients, clinicians, and payers to collaborate, monitor progress, and achieve sustainable recovery outcomes. With an ever‑expanding roster of SUD treatment centers, state and local governments, and health plans, brighthush stands at the forefront of the digital health revolution, shaping the future of behavioral health care. We are driven by a mission to make evidence‑based care accessible, measurable, and scalable—transforming the way recovery journeys are supported across the United States and beyond.

Why brighthush is the Right Place for You

At brighthush, you’ll be part of a mission‑driven team that is redefining how people with SUD receive care. We blend cutting‑edge technology with a deep commitment to human connection, creating solutions that truly matter. If you’re passionate about making a measurable difference, you’ll find a culture that rewards innovation, collaboration, and continuous learning.

• Impactful Work – Every project you lead directly influences the lives of people battling SUD, helping them access timely care and support.
• Innovative Culture – We champion creativity, data‑driven decision making, and continuous improvement. Your ideas will shape product enhancements and new features.
• Career Growth – As a senior leader, you’ll mentor junior team members, influence product strategy, and have clear pathways to executive roles.
• Competitive Compensation – Base salary ranges from $72,000 to $92,000, with performance bonuses, equity, and a comprehensive benefits package.
• Flexibility – Remote work from a dedicated home office, 15% domestic travel, and core hours that accommodate client needs.

Key Responsibilities

As the Senior Customer Success & Digital Health Implementation Lead, you will be the linchpin between brighthush’s cutting‑edge technology and our diverse client base. Your role will encompass end‑to‑end implementation, strategic consulting, and continuous improvement of customer success processes.

• Implementation Leadership – Own the full implementation lifecycle for multiple large‑scale projects, ensuring on‑time, on‑budget delivery and high adoption rates.
• Strategic Consulting – Conduct deep dives into client business challenges, design tailored solution roadmaps, and recommend best practices that align with industry standards.
• Project Management Excellence – Develop detailed project plans, manage cross‑functional teams, track milestones, mitigate risks, and maintain clear communication with stakeholders.
• Data‑Driven Insight – Leverage the Enterprise Analytics tool to surface usage trends, generate actionable insights, and collaborate with clients to refine workflows.
• Product Evangelism – Identify opportunities for product enhancements, provide creative input to the product team, and champion new features that deliver measurable value.
• Training & Enablement – Design and deliver comprehensive training programs, create video tutorials, and author user guides that empower clients and internal teams.
• Relationship Building – Foster trust with C‑suite executives and operational leaders, ensuring a seamless partnership that drives long‑term success.
• Continuous Improvement – Capture lessons learned, refine processes, and contribute to the development of best‑practice playbooks for the Customer Success organization.
• Thought Leadership – Represent brighthush at industry conferences, webinars, and client events, positioning the company as a trusted advisor in digital health for SUD.
• Revenue Enablement – Work closely with Sales and Finance to identify upsell opportunities, support renewal negotiations, and contribute to the overall revenue pipeline.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field.
• Minimum 5 years of experience leading large‑scale implementations in the healthcare technology space, preferably with SUD or behavioral health solutions.
• Proven track record of managing multiple concurrent projects, delivering on scope, time, and budget.
• Strong experience in customer engagement, including interactions with executive stakeholders and C‑suite leaders.
• Hands‑on experience with payer health plans, patient engagement platforms, referral management systems, or behavioral health workflows.
• Demonstrated ability to train and mentor team members, fostering a culture of continuous learning.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business value.
• Strategic thinker who thrives in fast‑paced, ambiguous environments and can navigate competing priorities with a sense of urgency.
• Proficiency in project management tools (e.g., brighthush Jira, brighthush Asana, brighthush Project) and data visualization platforms (e.g., brighthush Tableau, brighthush Power BI).
• Experience with API integrations, data migration, and system interoperability in a SaaS environment.

Preferred Qualifications

• Experience with digital therapeutic platforms, mobile health applications, or analytics dashboards.
• Project Management Professional (PMP) or equivalent certification.
• Familiarity with Agile/Scrum methodologies and cross‑functional team collaboration.
• Knowledge of regulatory compliance in healthcare (HIPAA, HITECH, etc.).
• Previous experience in a startup or high‑growth environment, demonstrating adaptability and resilience.
• Background in behavioral science, psychology, or addiction medicine.
• Fluency in additional languages, particularly Spanish, to support diverse client populations.

Core Competencies & Skills

• Leadership & Influence – Ability to guide diverse teams, inspire confidence, and drive consensus across stakeholders.
• Analytical Acumen – Strong data literacy to interpret usage metrics, identify trends, and recommend actionable improvements.
• Customer‑Centric Mindset – Passion for delivering exceptional client experiences and turning feedback into tangible product enhancements.
• Technical Proficiency – Comfortable navigating SaaS platforms, API integrations, and data visualization tools.
• Adaptability – Comfortable working in a dynamic environment with evolving priorities and emerging technologies.
• Communication – Clear, concise, and persuasive communication across all levels, from front‑line staff to executive leadership.
• Strategic Vision – Ability to see the big picture, align initiatives with business goals, and anticipate future challenges.
• Project Management Discipline – Mastery of planning, risk assessment, resource allocation, and stakeholder management.
• Innovation & Creativity – Willingness to experiment, iterate, and propose novel solutions that enhance user experience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to a wealth of resources designed to sharpen your skills and broaden your expertise.

• Mentorship from senior leaders in product, engineering, and business development.
• Regular training on the latest digital health trends, data analytics, and project management best practices.
• Opportunities to contribute to product strategy, influencing the roadmap for eIntervention, eTherapy, and eRecovery.
• Clear pathways to senior leadership roles such as Director of Customer Success, VP of Implementation, or Chief Customer Officer.
• Cross‑functional rotation programs that allow you to experience different facets of the organization.
• Access to industry conferences, webinars, and professional associations to expand your network.
• Support for certifications, advanced degrees, and continuing education through tuition reimbursement.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared commitment to improving health outcomes. Our remote‑first culture is supported by a robust set of tools and practices that keep us connected and productive.

• Weekly virtual stand‑ups, cross‑team hackathons, and knowledge‑sharing sessions.
• Access to state‑of‑the‑art collaboration tools (brighthush Slack, brighthush Teams, brighthush Confluence).
• A culture of psychological safety where ideas are welcomed and constructive feedback is the norm.
• Regular team‑building events, both virtual and in‑person, to strengthen relationships and celebrate successes.
• Flexible work hours that accommodate client needs across multiple time zones.
• Inclusive policies that celebrate diversity and promote equity at every level.

Compensation & Benefits

• Base Salary – $72,000 to $92,000 annually, commensurate with experience and geographic location.
• Performance Bonus – Annual bonus potential tied to individual and company performance metrics.
• Equity – Eligible for company stock options as part of the long‑term incentive plan.
• Health & Wellness – Company‑paid health insurance (medical, dental, vision) effective day one.
• Retirement – 401(k) plan with company match.
• Paid Time Off – Generous PTO, sick leave, and parental leave policies.
• Professional Development – Reimbursement for certifications, conferences, and continuing education.
• Travel – Approximately 15% domestic travel to support clients in person.
• Wellness Programs – Access to mental health resources, mindfulness sessions, and fitness stipends.
• Technology Stipend – Home office equipment allowance to ensure a productive remote work environment.

How to Apply

If you are a seasoned customer success professional with a passion for healthcare technology and a proven ability to lead complex implementations, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s mission.

Equal Opportunity Statement

brighthush is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, sex, disability, veteran status, nationality, religion, age, pregnancy, sexual orientation, gender identity, genetic information, or any other protected characteristic. We provide reasonable accommodations for applicants with disabilities throughout the hiring process.

Join brighthush

Join brighthush and help shape the future of digital health for substance use disorder. Your expertise will empower patients, clinicians, and payers to achieve better outcomes together.