Seasoned 3rd Shift Customer Service Specialist – Expert Order Management & Inventory Operations for Life‑Saving Blood & Plasma Distribution at brighthush – Remote, Full‑Time, Mission‑Driven Role

About brighthush

brighthush stands at the forefront of humanitarian logistics, delivering life‑saving blood, plasma derivatives, and transfusion‑related products to hospitals, clinics, and emergency centers across the United States and beyond. With a legacy spanning more than four decades, brighthush has earned a reputation for compassion, innovation, and relentless commitment to patient care. In a high‑stakes environment where precision, speed, and reliability are not just expectations—they are lifelines—brighthush thrives on the belief that every order processed can change a life.

As a fully remote, full‑time team member, you will join a culture that values diversity, collaboration, and continuous learning—all while working from the comfort of your own home. Our distributed workforce is united by a shared purpose, and we empower each employee to make a tangible difference every single day. Whether you are coordinating a last‑minute order for a critical surgery or troubleshooting a shipment delay, your work directly supports patients, clinicians, and families during some of the most critical moments in healthcare.

Why Join brighthush?

At brighthush, your role is more than a job—it’s a chance to be part of a mission that saves lives. We offer:

• Impactful work that saves lives and strengthens communities. Every order you process has a direct, measurable effect on patient outcomes.
• Professional growth through mentorship, training, and cross‑functional projects. We invest in your development with structured onboarding, continuous learning programs, and opportunities to work with senior leaders.
• A culture of belonging that celebrates every individual’s unique perspective. Our inclusive environment encourages open dialogue, collaboration, and mutual respect.
• Comprehensive benefits designed to support your health, well‑being, and financial future. From health insurance to retirement plans, we care about your long‑term success.
• Recognition and rewards for your contributions. We celebrate milestones, service awards, and exceptional performance.

Key Responsibilities

As a 3rd Shift Customer Service Specialist, you will be the frontline liaison between hospitals, suppliers, and our internal teams. Your day‑to‑day tasks will include:

• Receiving and processing routine orders. Accurately enter orders for blood, plasma derivatives, and transfusion‑related supplies into our order management system, ensuring data integrity and compliance with regulatory standards.
• Verifying product availability. Coordinate with inventory managers to confirm stock levels, manage back‑orders, and proactively communicate potential shortages to stakeholders.
• Conducting follow‑up calls. Resolve order discrepancies or product shortages by engaging with hospital staff, suppliers, and internal teams, ensuring a seamless experience.
• Determining transportation methods. Evaluate cost‑effective and compliant shipping options for hospital shipments, balancing speed, temperature control, and regulatory requirements.
• Maintaining real‑time data visibility. Update order status, inventory levels, and shipment tracking in our systems, providing stakeholders with up‑to‑date information.
• Rotating inventory. Move products between primary and remote facilities to maintain optimal stock levels and reduce waste.
• Providing proactive customer service. Deliver courteous, solution‑focused support to hospital clients, enhancing satisfaction and loyalty.
• Investigating shipment issues. Troubleshoot delays, coordinate with logistics partners, and implement corrective actions to prevent recurrence.
• Documenting concerns. Accurately record customer feedback and forward it to the appropriate team for resolution.
• Assisting with inventory alternatives. Offer alternative products or solutions when requested items are unavailable, following established guidelines.

Additional Impactful Duties

• Continuous improvement initiatives. Participate in process reviews, identify bottlenecks, and recommend solutions to streamline order processing and reduce cycle times.
• Compliance collaboration. Work closely with the Compliance team to ensure all orders meet regulatory standards and internal policies.
• Training development. Contribute to the creation of onboarding materials and ongoing training for new hires and existing staff.
• Key performance monitoring. Track KPIs such as order accuracy, on‑time delivery, and customer satisfaction scores, and report findings to leadership.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• High school diploma or equivalent.
• Minimum of one year of related experience in a fast‑paced operational environment.
• Strong organizational skills with the ability to juggle multiple priorities and meet deadlines.
• Excellent verbal and written communication skills, with a customer‑centric mindset.
• Proficiency in using computers and data entry systems, including Excel and order management software.
• Problem‑solving mindset and analytical thinking, capable of troubleshooting complex issues.
• Ability to work independently and as part of a remote team, maintaining high levels of accountability.

Preferred Qualifications

We’ll give you extra credit for:

• Experience in blood or pharmaceutical inventory management.
• Background in hospital customer relations or logistics.
• Knowledge of regulatory compliance related to medical product handling (e.g., FDA, CDC, state regulations).
• Experience with order management or ERP software such as brighthush, brighthush, or custom platforms.
• Previous remote work experience, especially during night shifts.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Customer‑Centric Mindset: Deliver exceptional service and build trust with healthcare partners.
• Attention to Detail: Ensure accurate order entry and inventory tracking.
• Time Management: Prioritize tasks in a high‑volume environment and meet tight deadlines.
• Collaboration: Work cross‑functionally with logistics, compliance, and IT teams.
• Adaptability: Adjust to changing priorities and evolving processes.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Data‑Driven Decision Making: Use metrics and analytics to inform process improvements.
• Resilience: Maintain composure under pressure and handle high‑stakes situations with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and continuous training programs that cover product knowledge, compliance, and technology.
• Mentorship from seasoned professionals in supply chain, logistics, and customer success.
• Cross‑departmental projects that broaden your skill set and expose you to new areas of the business.
• Leadership development workshops and certification courses (e.g., Six Sigma, Lean, PMP).
• Clear career pathways to roles such as Inventory Manager, Logistics Coordinator, or Customer Success Lead.
• Annual performance reviews that align your goals with organizational objectives and identify growth opportunities.

Work Environment & Culture

Our remote, 3rd‑shift schedule (12:00 am–8:30 am) allows you to work from anywhere while staying connected to a global team. We foster:

• A collaborative, respectful, and inclusive atmosphere where every voice matters.
• Employee Resource Groups that celebrate diversity, including brighthush PRIDE, brighthush Women’s Resource Group, brighthush Veterans+ Group, and more.
• Regular virtual town halls, team‑building events, and wellness initiatives such as mindfulness sessions and virtual fitness challenges.
• Flexibility to balance personal commitments with professional responsibilities, supported by a robust digital collaboration platform.
• A commitment to sustainability, with initiatives to reduce paper usage, promote remote work, and support green logistics practices.

Compensation & Benefits

We offer a competitive hourly rate of $15.50–$16.50, with potential adjustments for high‑cost‑living areas. In addition to your base pay, you’ll receive:

• Medical, Dental, and Vision insurance plans with a range of coverage options.
• Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) to manage out‑of‑pocket expenses.
• Paid Time Off (PTO) and paid holidays, with a generous accrual schedule.
• 401(k) plan with a 6% company match, helping you build a secure financial future.
• Paid Family Leave and Employee Assistance Program for personal and professional support.
• Short‑ and Long‑Term Disability coverage to protect you and your family.
• Recognition programs and service awards that celebrate your contributions.
• Access to a digital wellness platform offering mental health resources, counseling, and stress‑management tools.

Schedule & Availability

This is a full‑time, remote position requiring:

• Night shift hours: 12:00 am–8:30 am, five days per week.
• Flexibility to work weekends and holidays as needed.
• Willingness to adapt to a flexible schedule during the first 4–6 weeks of training.

How to Apply

If you are passionate about making a difference, thrive in a dynamic environment, and are ready to join a mission‑driven organization, we encourage you to apply today. Submit your resume and cover letter through the link below, and let’s explore how you can contribute to brighthush’s life‑saving mission.

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Equal Opportunity Employer

brighthush is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We are proud to be an EONS partner and support national service alumni through our Employer of National Service program.

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