Seasoned Administrative & Customer Service Coordinator – Project Closeout & Billing Specialist – Remote Full‑Time Opportunity at brighthush, Trailblazing Leader in Construction & Home Services
About brighthush – Pioneering the Future of Construction & Home Services
brighthush is more than a company; it’s a movement that reimagines how homes are built, restored, and cared for. By fusing cutting‑edge technology with a deep‑rooted passion for craftsmanship, we deliver roofing, restoration, and full‑service home improvement solutions that are safe, sustainable, and truly transformative. Our mission is simple yet powerful: to turn everyday spaces into inspiring, resilient environments that stand the test of time.
Founded on the principles of integrity, collaboration, and continuous learning, brighthush has grown into a trusted partner for homeowners, builders, and industry leaders alike. We believe that every project, no matter how small, is an opportunity to showcase excellence, and every client interaction is a chance to build lasting relationships.
Why This Role Matters – The Heartbeat of Project Success
As the linchpin of our project closeout and billing processes, the Administrative & Customer Service Coordinator ensures that every job ends on a high note. From the moment a project is completed to the final payment, you will be the guardian of accuracy, efficiency, and client satisfaction. Your meticulous attention to detail, proactive mindset, and stellar communication skills will help us maintain the high standards that brighthush is known for.
Key Responsibilities – Your Day‑to‑Day Impact
- Job Closeout Management: Verify that all deliverables are complete, confirm client approvals, and ensure every requirement is met before final sign‑off.
- Invoice Preparation & Processing: Generate accurate invoices, reconcile billing details, and maintain up‑to‑date financial records.
- Customer Follow‑Up: Reach out to clients to confirm satisfaction, address any outstanding concerns, and gather actionable feedback.
- Schedule & Documentation Coordination: Serve as the central point of contact for scheduling, documentation, and communication between customers, vendors, and internal teams.
- Database & Record Maintenance: Keep project records current in our CRM and internal systems, ensuring data integrity and accessibility.
- Job Status Tracking: Monitor job progress, verify completion of required paperwork, and flag any delays or issues before final closeout.
- Collections Support: Follow up on overdue invoices, collaborate with the finance team, and implement collection strategies when necessary.
- Issue Resolution: Respond to customer inquiries and concerns professionally and promptly, escalating complex issues to the appropriate stakeholders.
- Stakeholder Communication: Provide regular project updates to customers and internal stakeholders, ensuring transparency and alignment.
- Administrative Support: Assist with general office operations, including filing, data entry, and ad‑hoc tasks as needed.
Essential Qualifications – What We’re Looking For
- Proven experience in customer service, project coordination, or administrative support roles.
- Exceptional organizational and time‑management skills, with the ability to juggle multiple priorities in a fast‑paced environment.
- Strong verbal and written communication abilities, capable of conveying complex information clearly to diverse audiences.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and familiarity with invoicing, billing, and CRM systems.
- High attention to detail, analytical mindset, and problem‑solving aptitude.
- Reliable high‑speed internet connection and a quiet, dedicated workspace.
- Availability to work within the Eastern or Central Standard Time zones.
Preferred Experience – Bonus Points
- Background in construction, roofing, restoration, or home‑services industries.
- Hands‑on experience with customer follow‑up and job closeout processes.
- Prior remote work experience, demonstrating self‑discipline and effective virtual collaboration.
Skills & Competencies – The DNA of Success
- Customer‑first mindset with a genuine desire to exceed client expectations.
- Strong analytical skills for reviewing invoices, tracking job status, and identifying process improvements.
- Adaptability to evolving technologies and workflows.
- Team‑player attitude, with the ability to collaborate across departments.
- Proactive problem‑solving and a continuous improvement orientation.
Career Growth & Learning Opportunities – Your Path to Leadership
At brighthush, growth is a shared journey. As an Administrative & Customer Service Coordinator, you will:
- Gain exposure to the full project lifecycle, from initial bid to final billing.
- Develop expertise in advanced CRM and financial software, positioning you for future roles in operations, project management, or business development.
- Participate in quarterly training sessions covering industry best practices, regulatory updates, and soft‑skill development.
- Benefit from mentorship programs that pair you with senior leaders across the organization.
- Have the opportunity to transition into specialized roles such as Project Manager, Billing Analyst, or Customer Success Lead.
Work Environment & Company Culture – Remote‑First, People‑First
brighthush thrives on a culture that values transparency, collaboration, and innovation. Our remote‑first approach means you can work from anywhere while staying connected through:
- Weekly virtual stand‑ups and cross‑functional huddles.
- Real‑time communication tools (Slack, Teams, Zoom).
- A digital knowledge base that keeps everyone aligned.
- Annual virtual retreats and quarterly team‑building events.
We celebrate diversity, encourage creative problem‑solving, and reward initiative. Your contributions will directly impact client satisfaction and the overall success of our projects.
Compensation & Benefits – We Value Your Expertise
Competitive hourly rate: $25.00–$28.00 per hour. In addition to a robust benefits package, you will enjoy:
- Health, dental, and vision insurance (fully or partially covered).
- Paid time off, holidays, and flexible scheduling.
- Professional development stipend and access to industry conferences.
- Employee referral bonuses and performance‑based incentives.
- Wellness programs, including virtual fitness classes and mental health resources.
Why Join brighthush? – Make a Difference Every Day
When you become part of brighthush, you join a team that is passionate about building better homes and better futures. Your role as an Administrative & Customer Service Coordinator will be pivotal in ensuring that every project closes on a high note, leaving clients delighted and the company’s reputation intact. We offer a supportive environment where your ideas are heard, your growth is nurtured, and your work makes a tangible difference.
Ready to Apply? – Take the Next Step in Your Career
If you are a detail‑oriented, customer‑focused professional eager to contribute to a dynamic, growth‑oriented organization, we want to hear from you. Bring your expertise in project coordination, invoicing, and client communication to brighthush and help us set new standards of excellence in the home‑services industry.