Seasoned Armenian‑English Bilingual Healthcare Customer Service Specialist – California Health Benefits Navigator, Remote Patient Advocacy & Comprehensive Benefits Education Expert at brighthush

About brighthush – Empowering Every Conversation

brighthush is a global leader in contact‑center solutions, dedicated to transforming how businesses connect with their customers. Since 2000, we have partnered with Fortune 500 companies, emerging tech startups, and public‑sector organizations to deliver personalized, data‑driven customer experiences that drive loyalty, satisfaction, and measurable growth. Our culture is built on curiosity, collaboration, and a relentless focus on impact. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your voice matters and your growth is accelerated.

Why Join brighthush as a Remote Healthcare Specialist?

• Unmatched Remote Flexibility: Work from anywhere in California while collaborating with a global team that values autonomy, results, and work‑life harmony.
• Competitive Compensation & Incentives: Earn a market‑competitive base salary plus performance‑based bonuses that reward your impact.
• Comprehensive Benefits: Enjoy paid time off, health and wellness programs, tuition reimbursement, and more—designed to support you and your family.
• Accelerated Career Growth: Access thousands of free courses, mentorship programs, and clear internal career pathways that accelerate your professional journey.
• Inclusive Culture: Join a diverse, inclusive community that celebrates every voice and encourages collaboration across all levels.
• Meaningful Work: Help consumers navigate complex healthcare options, ensuring they receive the support and information they need to thrive.

Position Overview

We are looking for a highly motivated, bilingual (Armenian & English) Healthcare Customer Service Specialist to join our remote team. In this role, you will be the first line of support for California residents seeking assistance with their healthcare benefits. You’ll answer inbound calls, research across multiple systems, and provide clear, accurate information that empowers customers to make informed decisions about their health and wellness.

Day in the Life

• Start your shift with a quick virtual huddle to review system updates or policy changes.
• Handle a mix of inbound calls, live chat, and email inquiries from patients and caregivers.
• Use our advanced CRM to document every interaction, ensuring data integrity and compliance.
• Collaborate with billing, enrollment, and technical support teams to resolve escalated issues.
• Participate in a brief training session or knowledge‑share meeting to stay current on new benefits or regulations.
• Wrap up with a reflection on your performance metrics and set goals for the next shift.

Key Responsibilities

• Answer and manage inbound calls from customers in a timely, courteous, and professional manner.
• Engage thoughtfully with customers to understand their unique needs and concerns.
• Conduct thorough research across multiple internal systems to resolve inquiries and provide accurate information.
• Explain complex healthcare options, coverage details, and enrollment processes in clear, easy‑to‑understand language.
• Maintain a high volume of interactions while consistently meeting quality and performance metrics.
• Adhere to a structured schedule, including scheduled breaks and lunch periods, to ensure peak productivity and well‑being.
• Document all customer interactions accurately in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams (e.g., billing, enrollment, technical support) to resolve escalated issues.
• Participate in ongoing training sessions to stay current on product updates, policy changes, and best practices.
• Contribute to continuous improvement initiatives by sharing insights and feedback on process enhancements.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in a call center or healthcare environment.
• Fluent in both Armenian and English, with strong verbal and written communication skills in both languages.
• High school diploma or equivalent; additional education in healthcare, business, or related fields is a plus.
• Demonstrated empathy, patience, and a genuine desire to help customers.
• Proficiency with Windows‑based applications and the ability to navigate multiple software systems simultaneously.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management skills and the ability to maintain focus during high‑volume periods.
• Commitment to maintaining confidentiality and adhering to data protection regulations.

Preferred Qualifications

• Experience working in a healthcare benefits or insurance support role.
• Knowledge of U.S. healthcare systems, Medicare, Medicaid, or private insurance plans.
• Previous experience with CRM platforms such as Salesforce, Zendesk, or similar.
• Experience in a remote work environment, demonstrating self‑discipline and strong communication skills.
• Additional language skills (e.g., Spanish, Russian) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: A passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic communication in both Armenian and English.
• Technical Proficiency: Comfortable with multiple computer systems, data entry, and troubleshooting basic technical issues.
• Adaptability: Ability to adjust to changing priorities, new processes, and evolving customer needs.
• Team Collaboration: Willingness to collaborate with colleagues across departments to achieve shared goals.
• Analytical Thinking: Ability to analyze information, identify patterns, and provide actionable solutions.
• Resilience: Maintain composure and professionalism in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, growth is a continuous journey. As a Healthcare Customer Service Specialist, you will have access to:

• On‑the‑job training modules covering healthcare policies, product knowledge, and customer engagement techniques.
• Mentorship programs pairing you with experienced leaders who can guide your professional development.
• Internal career pathways that allow you to transition into roles such as Senior Support Specialist, Team Lead, or Healthcare Solutions Analyst.
• Access to thousands of free courses through our learning platform, covering topics from advanced customer service to data analytics.
• Regular performance reviews and goal‑setting sessions to help you track progress and set new milestones.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and empowerment. Our remote teams are connected through collaborative tools, virtual coffee breaks, and regular town‑hall meetings. We celebrate diversity, encourage open dialogue, and provide a safe space for ideas to flourish. As a member of our team, you will experience:

• Flexible work hours that accommodate your personal commitments.
• A supportive network of peers and leaders who value your contributions.
• Regular virtual team‑building activities and wellness challenges.
• Recognition programs that celebrate achievements and milestones.
• A commitment to sustainability and corporate social responsibility initiatives.

Compensation & Benefits

While specific figures may vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote healthcare customer service roles.
• Performance‑based bonuses and incentive programs.
• Paid time off (vacation, sick leave, personal days) with a generous accrual schedule.
• Health, dental, and vision insurance plans tailored to remote employees.
• Tuition reimbursement for approved courses and certifications.
• Wellness incentives such as gym memberships, mental health resources, and wellness stipends.
• 401(k) retirement plan with company match.
• Employee assistance programs and confidential counseling services.

How to Apply

If you are passionate about helping people navigate their healthcare options, thrive in a fast‑paced remote environment, and are fluent in Armenian and English, we want to hear from you. Submit your application through the link below and join a team that values your voice, supports your growth, and empowers you to make a difference.

Apply to brighthush Today

Join brighthush – Where Your Voice Matters and Your Career Soars

At brighthush, we believe that every interaction has the power to change lives. As a Healthcare Customer Service Specialist, you will be at the forefront of that change, guiding consumers through the complexities of healthcare benefits and ensuring they receive the support they deserve. If you are ready to bring your bilingual skills, empathy, and dedication to a company that values innovation, inclusion, and impact, we encourage you to apply today. Together, we can build brighter futures for our customers and our community.