Seasoned B2B Customer Service & Sales Appointment Specialist – Remote Outbound Lead Generation & Client Acquisition Expert – Driving Success at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience partner that empowers brands to connect with their audiences in meaningful, human‑centric ways. Leveraging data, AI, and cutting‑edge digital tools, we help businesses across industries deliver smarter, more personalized interactions that drive loyalty, growth, and revenue. Our mission is simple: bring humanity back into every customer touchpoint.

As a global leader in customer experience solutions, brighthush is committed to creating an inclusive, collaborative environment where every team member can thrive. We celebrate diversity, champion continuous learning, and encourage our people to bring their authentic selves to work. Whether you’re a seasoned professional or just starting your career, brighthush offers the resources, mentorship, and opportunities you need to grow and succeed.

Why Join brighthush?

• Impactful Work: Your daily interactions will help small and medium‑sized businesses discover solutions that transform their operations.
• Remote Flexibility: Work from anywhere in the United States with a reliable internet connection.
• Competitive Compensation: Base pay of $18.50 per hour plus performance‑based bonuses.
• Growth & Development: Access to paid training, tuition reimbursement, and a clear career ladder.
• Inclusive Culture: A supportive community that values belonging, empathy, and collaboration.
• Comprehensive Benefits: Paid time off, wellness programs, healthcare options, and employee discounts.

About the Role

As a B2B Customer Service & Sales Appointment Specialist, you will be the first point of contact for potential clients, guiding them through the discovery process and setting the stage for successful sales conversations. You will work remotely, leveraging our state‑of‑the‑art CRM and communication tools to manage high‑volume inbound and outbound interactions. Your success will directly influence the growth trajectory of our clients and the overall revenue pipeline of brighthush.

Key Responsibilities

• Connect with small business customers and prospects via phone, email, and chat to understand their needs and pain points.
• Conduct discovery conversations that uncover business workflows, priorities, and challenges.
• Identify sales opportunities and determine when a brighthush solution could add value.
• Schedule appointments with senior sales consultants for qualified prospects.
• Capture detailed, accurate notes in our CRM to support seamless handoffs and follow‑up.
• Maintain pipeline health, adherence metrics, and customer follow‑up expectations.
• Support new customer acquisition and nurture expanded relationships through proactive outreach.
• Escalate complex issues to the appropriate internal teams while ensuring a smooth customer experience.
• Collaborate with marketing to refine lead qualification criteria and improve outreach strategies.
• Analyze call and email metrics to identify trends, gaps, and opportunities for process improvement.

Essential Qualifications

• High school diploma or equivalent.
• At least 1 year of post‑secondary education or 1 year of sales experience.
• Minimum of 2 years of contact center experience handling inbound and outbound interactions.
• Strong written and verbal communication skills, with the ability to navigate multiple computer systems.
• Comfortable making recommendations, solving problems, and escalating when necessary.
• Experience in sales, appointment‑setting, lead generation, or quota‑based environments.
• Reliable high‑speed internet connection (minimum 30 Mbps download, 15 Mbps upload).
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Basic understanding of SaaS products and B2B sales cycles.

Preferred Qualifications & Skills

• Experience in B2B SaaS or technology sales.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and knowledge of data‑driven sales processes.
• Strong analytical mindset and ability to interpret data to drive decisions.
• Adaptability to fast‑paced, evolving work environments.
• Demonstrated commitment to continuous learning and professional development.
• Experience with outbound telemarketing and cold‑calling techniques.
• Knowledge of customer success and account management best practices.

Core Competencies for Success

• Customer‑Centric Mindset: Passion for understanding and solving customer challenges.
• Communication Excellence: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to assess situations quickly and recommend appropriate solutions.
• Time Management: Efficiently prioritize tasks to meet daily targets and deadlines.
• Team Collaboration: Work effectively with cross‑functional teams, including sales, marketing, and support.
• Resilience: Maintain composure and positivity in high‑volume, high‑pressure scenarios.
• Tech Savvy: Comfortable learning new tools and platforms quickly.
• Data‑Driven Decision Making: Use metrics to refine outreach and improve conversion rates.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Sales Appointment Specialist, you will:

• Progress into senior appointment‑setting roles or transition into inside sales, account management, or business development.
• Participate in a structured onboarding program that includes role‑specific training, mentorship, and shadowing opportunities.
• Earn tuition reimbursement for courses that enhance your skill set and align with brighthush’s business objectives.
• Access a library of e‑learning modules covering sales techniques, product knowledge, and industry trends.
• Receive regular performance feedback and coaching to help you reach your full potential.
• Attend quarterly leadership workshops and innovation labs to stay ahead of market trends.
• Be eligible for cross‑departmental projects that broaden your experience and visibility within the organization.

Work Environment & Culture

brighthush’s remote work model empowers you to balance professional responsibilities with personal life. Our culture is built on:

• Trust & Autonomy: You’re trusted to manage your schedule and deliver results.
• Community & Connection: Virtual team events, monthly town halls, and peer‑to‑peer recognition keep us connected.
• Diversity & Inclusion: We celebrate diverse backgrounds and perspectives, fostering an environment where everyone feels valued.
• Innovation & Curiosity: Continuous improvement is at the heart of everything we do, encouraging you to experiment and learn.
• Well‑Being Focus: We provide resources for mental health, fitness, and work‑life balance.

Compensation & Benefits

brighthush offers a competitive compensation package designed to reward performance and dedication:

• Base Pay: $18.50 per hour.
• Performance Bonuses: Earn additional income based on individual and team metrics.
• Paid Time Off: Vacation, sick leave, and personal days to recharge.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Employee Discounts: Savings on brighthush products and partner services.
• Tuition Reimbursement: Support for continuing education and skill development.
• Work‑From‑Home Stipend: Assistance with home office setup and internet costs.
• Retirement Plan: 401(k) with company match after one year of service.
• Professional Development: Paid certifications, conferences, and workshops.

How to Apply

Ready to bring your passion for customer service and sales to a company that values innovation, inclusivity, and growth? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

brighthush Commitment to Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to building an inclusive workforce that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.