Seasoned Bilingual Catering Customer Support Specialist – Remote Independent Contractor (Japanese & English) – Champion Exceptional Client Journeys & Seamless Event Service at brighthush

Welcome to brighthush – Where Culinary Dreams Meet Seamless Service

At brighthush, we’re more than a catering company; we’re a culinary movement that redefines how people experience food at every event. From intimate corporate breakfasts to grand wedding banquets, our mission is to deliver thoughtfully curated menus, impeccable logistics, and unforgettable moments that linger long after the last bite. By blending culinary artistry with meticulous planning, we ensure that every dish arrives on time, every table is set to perfection, and every guest leaves with a taste of our passion.

Why Join brighthush?

As a growing leader in the catering industry, brighthush offers a unique blend of entrepreneurial spirit and professional stability. By joining our team, you’ll:

• Work with a passionate, diverse group of professionals dedicated to culinary excellence.
• Enjoy the freedom of a remote, flexible schedule that fits your lifestyle.
• Gain exposure to the full spectrum of catering operations—from order intake to invoicing and customer follow‑up.
• Benefit from ongoing training and mentorship, helping you sharpen both your technical and soft‑skill competencies.
• Contribute directly to the success of events that delight clients and create lasting memories.

About the Role

As a Seasoned Bilingual Catering Customer Support Specialist, you will be the first point of contact for our Japanese‑speaking clientele and a vital link between customers and our production teams. Your day‑to‑day tasks will include:

• Responding promptly and professionally to customer inquiries via email, chat, and phone.
• Coordinating with the production team to confirm order details, special requests, and delivery logistics.
• Preparing accurate quotes and proposals tailored to each client’s needs.
• Issuing and managing invoices, ensuring timely payment and accurate record‑keeping.
• Maintaining organized customer databases and performing routine data entry in Google Sheets, Excel, or our CRM system.
• Facilitating smooth communication between customers and internal departments, acting as a liaison to resolve any issues or concerns.
• Assisting with general administrative tasks, such as scheduling, document preparation, and event follow‑up.
• Participating in team meetings and training sessions to stay updated on product offerings, policies, and best practices.
• Monitoring customer satisfaction metrics and providing feedback to improve service quality.
• Collaborating with marketing to gather testimonials and case studies that showcase our success stories.

Essential Qualifications

• Fluency in Japanese (reading, writing, and speaking) is mandatory; you must be able to compose and respond to customer emails in Japanese with clarity and professionalism.
• Basic conversational English skills are required to navigate internal communications and occasional English‑speaking clients.
• Experience in customer support, administration, or a related field is preferred but not mandatory; we value enthusiasm and a willingness to learn.
• Proficiency with standard office software—email clients, Google Sheets, Microsoft Excel, and basic CRM usage.
• Strong organizational skills, with the ability to manage multiple tasks independently and meet deadlines.
• Eligibility to work as an Independent Contractor (1099) in the United States.
• Applicants located in the Cincinnati, OH or New York City area are preferred due to occasional coordination with local production teams.
• Must own a reliable computer and high‑speed internet connection to support remote work.

Preferred Qualifications

• Prior experience in the catering, hospitality, or event‑planning industry.
• Knowledge of invoicing software and basic accounting principles.
• Experience with multilingual customer service or translation services.
• Familiarity with project‑management tools such as Asana, Trello, or Monday.com.
• Strong problem‑solving skills and a proactive approach to identifying and resolving customer issues.

Skills & Competencies

• Communication: Ability to convey information clearly and courteously in both Japanese and English.
• Attention to Detail: Precision in data entry, quote preparation, and invoice management.
• Time Management: Prioritizing tasks in a dynamic environment with shifting deadlines.
• Customer‑Centric Mindset: A genuine desire to exceed client expectations and build lasting relationships.
• Adaptability: Comfortable working independently while collaborating with cross‑functional teams.
• Tech Savvy: Quick to learn new software and digital tools.
• Problem‑Solving: Ability to diagnose issues and propose effective solutions.
• Collaboration: Willingness to work closely with chefs, planners, and marketing to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you gain experience in customer support and production coordination, you may explore roles such as:

• Senior Customer Support Lead – overseeing a team of support specialists.
• Production Coordinator – managing larger event projects and vendor relationships.
• Operations Analyst – optimizing processes across the catering workflow.
• Business Development Associate – identifying new market opportunities and client acquisition.
• Client Success Manager – ensuring long‑term satisfaction and repeat business.

We also offer access to industry webinars, culinary workshops, and professional development courses to help you stay ahead of market trends and sharpen your skill set. Whether you’re looking to deepen your culinary knowledge or expand your leadership capabilities, brighthush provides the resources and mentorship to support your growth.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible scheduling that respects your personal commitments and promotes work‑life balance.
• Regular virtual team huddles and social events to foster camaraderie.
• A supportive onboarding program that pairs you with a mentor for the first 30 days.
• Open communication channels—Slack, Zoom, and our internal knowledge base keep everyone connected.
• A culture that celebrates diversity, encourages innovation, and rewards initiative.
• Access to a digital library of resources, including industry reports, best‑practice guides, and creative inspiration.

Compensation & Benefits

As an Independent Contractor (1099), you will receive:

• Competitive hourly rate of $17.00 per hour.
• Flexible schedule with a typical workload of 10–25 hours per week, adjustable based on catering volume.
• Remote work—no commute, no office overhead.
• Access to a digital benefits package, including health and wellness resources, professional development stipends, and a generous paid time‑off policy for contractors.
• Opportunity to earn performance bonuses based on customer satisfaction metrics and project success.
• Regular performance reviews and feedback sessions to help you grow and achieve your goals.

How to Apply

If you’re a bilingual Japanese‑English professional who thrives in a dynamic, customer‑focused environment and is ready to contribute to unforgettable events, we’d love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio samples that showcase your communication or administrative skills.

Join brighthush and help us bring joy, flavor, and impeccable service to every table.