Seasoned Bilingual Customer Care Associate – Remote, Winnipeg, Manitoba – Leading Global Customer Success, Innovation, and Excellence at brighthush

About brighthush – A Global Movement in Customer Experience

brighthush is more than a customer‑experience provider; it is a worldwide movement that redefines how brands connect with their audiences. With a presence in over 200 countries, brighthush partners with Fortune 500 leaders, nimble startups, and everything in between to craft unforgettable moments that turn first‑time buyers into lifelong advocates. Our DNA is built on curiosity, relentless innovation, and a deep commitment to people—both our clients and our own team. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on customer journeys worldwide, brighthush is the place for you.

Why This Role Is a Game‑Changer

We are expanding our Customer Care Centre (CCC) and are looking for a Seasoned Bilingual Customer Care Associate to join our remote team from Winnipeg, Manitoba. This position is your launchpad into a dynamic career that blends customer service, technology, and business operations—all while working from the comfort of your own home.

What You’ll Do Every Day

As a Bilingual Customer Care Associate, you will be the first line of support for our clients, ensuring that every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding to inbound customer inquiries via phone, email, and chat in both French and English.
• Analyzing customer information to determine the appropriate next steps and resolving issues in a timely manner.
• Accurately documenting each interaction in our CRM system, including call logs, follow‑up actions, and escalation notes.
• Maintaining up‑to‑date knowledge of product offerings, program updates, and corporate initiatives.
• Promoting relevant products and services by leveraging deep product knowledge and a consultative approach.
• Collaborating with cross‑functional teams—such as Sales, Technical Support, and Billing—to ensure seamless customer journeys.
• Adhering to quality standards, performance metrics, and service level agreements (SLAs).
• Participating in continuous improvement initiatives, including process reviews and training sessions.
• Contributing to knowledge base updates and best‑practice documentation.
• Monitoring and reporting on key performance indicators (KPIs) to identify trends and opportunities for improvement.

Essential Qualifications – What We Expect

• Post‑secondary education or equivalent professional experience.
• Minimum of 1 year of experience in a call center or customer service environment.
• Fluency in both French and English—excellent oral and written communication skills in both languages.
• Strong typing skills (≥25 words per minute) with 95% accuracy.
• Proficiency with Windows or macOS operating systems and Microsoft Office Suite.
• Ability to work within strict time constraints and manage multiple tasks simultaneously.
• Positive, collaborative mindset with a proven track record of working effectively in team settings.
• Flexibility to work rotational shifts, including evenings, to meet business needs.
• Resilience under pressure, with the capacity to handle high‑volume, high‑stress situations.
• Strong problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications – Bonus Points

• Experience with medical, dental, or disability group insurance products.
• Knowledge of CRM platforms such as Salesforce or Zendesk.
• Experience with multi‑channel support (chat, email, social media).
• Prior exposure to remote work environments and self‑management practices.
• Experience in a bilingual environment with a focus on cultural sensitivity.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering outstanding service.
• Communication: Clear, concise, and empathetic communication in both French and English.
• Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Technology Savvy: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Time Management: Efficiently prioritizing tasks and meeting deadlines in a high‑volume setting.
• Attention to Detail: Accuracy in documentation and data entry.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Care Associate, you’ll have access to:

• Onboarding and continuous training modules covering product knowledge, customer service best practices, and industry trends.
• Mentorship programs pairing you with experienced leaders who can guide your career trajectory.
• Cross‑functional project opportunities that allow you to broaden your skill set beyond customer support.
• Annual performance reviews that help you set clear goals and track progress.
• Internal job boards and career pathways that enable you to explore roles in Sales, Operations, Product Management, and more.
• Leadership development workshops and certifications to prepare you for future managerial roles.
• Access to industry conferences, webinars, and networking events.

Work Environment & Culture at brighthush

While you’ll be working remotely, you’ll still be an integral part of our vibrant, collaborative culture. We provide:

• All the equipment you need—high‑speed internet, a reliable PC, dual monitors, and ergonomic accessories—to perform at your best.
• Virtual team‑building activities, including monthly town halls, virtual coffee breaks, and quarterly hackathons.
• Access to a digital wellness platform that offers mindfulness sessions, fitness challenges, and mental health resources.
• A culture of transparency, where leadership shares company updates, strategic goals, and success stories.
• Recognition programs that celebrate outstanding performance, innovation, and teamwork.
• Flexible scheduling options that respect your personal commitments and promote work‑life balance.
• Regular feedback loops and open channels for ideas, ensuring your voice is heard.

Compensation & Benefits

We offer a competitive hourly rate of $20.00–$21.00 per hour for bilingual (French/English) candidates. In addition to your base pay, you’ll enjoy:

• Comprehensive health, vision, and dental coverage.
• Employee Assistance Program (EAP) for personal and professional support.
• RRSP contribution options to help you plan for the future.
• Short‑ and long‑term disability coverage.
• Rewards and recognition programs that celebrate your achievements.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Annual wellness stipend for gym memberships, fitness classes, or wellness apps.

Remote Work Requirements

To ensure a seamless experience, we require:

• High‑speed internet (minimum 30 Mbps download, 10 Mbps upload) with a wired Ethernet connection.
• A dedicated, distraction‑free workspace equipped with a PC and monitor.
• Compatibility with Google Authenticator for secure login.
• Operating system: iOS 11+ or Android 10+ (or newer).
• Availability for rotational shifts, including evenings, to support our global clientele.
• Reliable power backup or UPS to maintain connectivity during outages.

How to Apply

Ready to make a difference? Submit your application through our careers portal. Our AI‑powered screening system will review your profile, and a dedicated brighthush recruiter will reach out to discuss next steps.

We’re committed to creating an inclusive hiring process. If you need accommodations during the application or interview stages, please let us know.

Join the brighthush Family

At brighthush, your contributions matter. We’re looking for passionate, bilingual professionals who thrive in a fast‑paced, customer‑centric environment. If you’re ready to grow, innovate, and make a real impact, we encourage you to apply today.

We look forward to welcoming you to our team!

Apply Now –