Seasoned Bilingual Customer Care Specialist – English & Spanish – Remote (Costa Rica) – Champion Global Customer Experience & Service Excellence at brighthush

About brighthush

brighthush is a forward‑thinking global brand that blends cutting‑edge technology with a passion for customer delight. With a heritage that spans over four decades, we have become the go‑to partner for professionals in the medical, culinary, and retail sectors, delivering high‑quality apparel, accessories, and support services that empower everyday heroes. Our mission is simple: to elevate the experience of every customer, every day, everywhere.

We are proud of our culture of philanthropy, community engagement, and collaboration. At brighthush, we treat each other like family, encouraging open dialogue, continuous learning, and shared success. Our shared services center in Costa Rica, located in the vibrant province of Heredia, is a testament to our commitment to global expansion and local empowerment. While the office is a welcoming hub for occasional in‑person collaboration, the majority of our Costa Rican team members thrive in a fully remote environment, enjoying the flexibility and freedom that comes with working from home.

Position Overview

We are seeking a highly motivated, bilingual Customer Care Specialist to join our international Customer Care team. This role is more than a traditional support position; it is an opportunity to shape the way our customers experience brighthush. You will be the voice that represents our trusted brands to customers across the United States, handling inquiries via phone, email, and live chat in both English and Spanish. If you are passionate about problem‑solving, thrive in a performance‑driven environment, and want to be recognized for your contributions, we want to hear from you.

Key Responsibilities

• Deliver Exceptional Customer Experiences
  • Provide professional, personalized, and empathetic support through inbound phone calls, emails, and live chats in English and Spanish.
  • Actively listen to customers, identify their needs, and deliver accurate, effective, and timely solutions.
  • Build customer confidence through clear communication, accountability, and a genuine commitment to service excellence.
• Take Ownership and Solve Problems
  • Own end‑to‑end customer inquiries, ensuring appropriate resolution and follow‑up.
  • Research and resolve concerns involving order placement, modifications, shipping, billing, refunds, returns, and product information.
  • Exercise sound judgment when balancing customer satisfaction with company policies and business objectives.
  • Identify opportunities to prevent repeat contacts and improve the overall customer experience.
• Maintain High‑Performance Standards
  • Consistently meet established quality, productivity, accuracy, and customer service expectations.
  • Effectively manage multiple systems and customer interactions while maintaining attention to detail.
  • Maintain accurate and complete documentation of customer interactions.
  • Handle sensitive customer and payment information responsibly, following security and confidentiality standards.
  • Demonstrate reliability, accountability, and adherence to assigned schedules.
• Collaborate and Continuously Improve
  • Work collaboratively with team members, supervisors, and internal departments to resolve customer concerns.
  • Demonstrate openness to feedback, coaching, and continuous professional development.
  • Adapt quickly to new processes, technologies, and business priorities.
  • Support special projects and cross‑functional initiatives as business needs require.

Essential Qualifications

• Bilingual proficiency (English & Spanish) – advanced or native level in both languages.
• Minimum 2 years of customer service experience in a contact center environment, preferably supporting U.S. customers.
• Experience handling customer interactions through phone, email, and live chat.
• Typing speed of at least 40 words per minute with strong accuracy.
• Strong computer proficiency and ability to navigate multiple applications simultaneously.
• Prior remote work experience and ability to work independently.
• Quiet, private, distraction‑free home workspace with reliable internet (minimum 100 Mbps upload/download).
• Flexibility to support U.S. business hours, including weekends, holidays, and occasional overtime.

Preferred Qualifications

• Experience supporting U.S. retail, e‑commerce, or consumer‑facing businesses.
• Knowledge of CRM systems, ticketing platforms, and customer service best practices.
• Experience in a high‑volume, fast‑paced environment with a track record of meeting or exceeding performance metrics.
• Strong analytical skills and ability to identify root causes and propose solutions.

Skills & Competencies

• Exceptional Bilingual Communication – articulate, professional, and culturally sensitive in both languages.
• Customer‑First Mindset – genuine desire to understand and solve customer needs.
• Problem‑Solving & Judgment – research, analyze, and resolve complex situations with minimal supervision.
• Ownership & Accountability – follow through on commitments and deliver accurate, timely resolutions.
• Emotional Intelligence – remain calm, empathetic, and professional during challenging conversations.
• Attention to Detail – accuracy in processing orders, handling customer information, and documenting interactions.
• Adaptability – navigate multiple systems, changing priorities, and diverse communication channels.
• Results‑Oriented Mindset – drive performance goals while maintaining exceptional service quality.
• Teamwork – collaborative attitude and willingness to support colleagues.
• Self‑Management – discipline, organization, and reliability required for a fully remote environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Specialist, you will have the chance to:

• Progress into senior support roles, quality assurance, or training positions.
• Participate in leadership development programs and mentorship initiatives.
• Gain exposure to international retail and e‑commerce operations.
• Develop cross‑functional skills in areas such as product knowledge, process improvement, and customer experience strategy.
• Access ongoing coaching, training, and professional development resources.

Work Environment & Company Culture

Our remote work model empowers you to balance professional responsibilities with personal life. You will enjoy:

• 100% work‑from‑home flexibility with a structured schedule aligned to U.S. business hours.
• A supportive, collaborative international team that values diversity, inclusion, and open communication.
• Regular virtual team‑building events, recognition celebrations, and community outreach initiatives.
• Access to state‑of‑the‑art technology and tools that streamline your workflow.
• A culture that celebrates achievements, encourages innovation, and rewards reliability.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive salary package that reflects the value you bring to brighthush. In addition, you will benefit from:

• Performance‑based incentive programs that recognize service excellence.
• Attendance and reliability rewards.
• Employee recognition programs celebrating outstanding contributions.
• Career advancement and internal promotion opportunities.
• Ongoing coaching, training, and professional development.
• Statutory benefits in accordance with Costa Rican labor law.
• Employee discounts on brighthush merchandise.
• Employee referral bonus opportunities.
• Overtime opportunities based on operational needs.
• Team engagement activities, recognition events, and employee celebrations.
• Private medical insurance and Employee Assistance Program.
• Company‑provided computer equipment and a stipend for home‑office setup.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are joining a movement that values innovation, empathy, and excellence. Our global footprint means you will interact with customers from diverse backgrounds, giving you a unique perspective on how to deliver world‑class service. Our commitment to continuous learning ensures you will always have the tools and support to grow, whether you aspire to lead a team, specialize in quality assurance, or transition into a product‑management role.

Ready to Make an Impact?

If you are a bilingual professional who thrives in a fast‑paced, customer‑centric environment and is eager to help shape the future of global service, we encourage you to apply. Join brighthush and become a key player in delivering unforgettable experiences to customers around the world.

Apply today and start your journey with brighthush—where your voice matters, your growth is supported, and your impact is felt worldwide.