Seasoned Bilingual Customer Care Specialist – Remote, Full‑Time – Spanish & English – Champion Exceptional Support, Drive Innovation, Accelerate Your Career with brighthush

Welcome to brighthush – Empowering a Connected World

At brighthush, we’re more than a technology company; we’re a global movement that empowers millions to protect, enhance, and simplify their everyday lives. By blending cutting‑edge IoT devices, AI‑powered insights, and a customer‑centric philosophy, we help people stay safe, informed, and connected no matter where they are. Whether you’re troubleshooting a smart home sensor, guiding a user through a mobile app, or simply answering a question, you become the friendly, knowledgeable bridge that keeps our community thriving.

Our mission is simple yet powerful: to make technology accessible, intuitive, and life‑changing for everyone. We do this by building products that anticipate needs, by listening to feedback, and by continuously refining our services to exceed expectations. As a remote, distributed team, we trust our people to bring creativity, ownership, and a passion for service to every interaction.

Why This Role Matters – Your Impact Starts Here

As a Bilingual Customer Care Specialist, you’ll be the first point of contact for our Spanish‑ and English‑speaking customers. Your empathy, problem‑solving skills, and product expertise will directly influence customer satisfaction, loyalty, and the overall success of our brand. In a fast‑paced, remote environment, you’ll have the autonomy to own your interactions, the flexibility to balance work and life, and the opportunity to grow into leadership roles.

We believe that exceptional customer support is the foundation of innovation. By listening to real‑world challenges, you help shape product roadmaps, improve user experiences, and drive the next wave of features that keep our customers ahead of the curve.

Key Responsibilities – What You’ll Do Every Day

• Engage with customers across multiple channels – phone, email, chat, and social media – delivering timely, accurate, and friendly support.
• Diagnose and resolve issues by leveraging deep product knowledge, troubleshooting frameworks, and a customer‑first mindset.
• Maintain meticulous records in our CRM system, ensuring every interaction is logged, followed up, and used to improve service quality.
• Collaborate on cross‑functional projects that drive process improvements, new feature rollouts, or customer engagement initiatives.
• Adapt to shifting priorities – whether it’s a sudden surge in support tickets or a new product launch, you’ll pivot quickly to meet business goals.
• Deliver a WOW experience on every interaction – customers should leave feeling heard, valued, and confident in our solutions.
• Participate in continuous improvement – share insights on recurring issues, suggest enhancements, and help refine support playbooks.
• Mentor new hires – share best practices, provide feedback, and help build a high‑performing team.

Note: This role focuses exclusively on customer support; it does not involve sales, cold calling, or contract upgrades.

Essential Qualifications – What We Expect

• Bilingual fluency in Spanish and English – both spoken and written, with a strong grasp of regional dialects and cultural nuances.
• High school diploma or GED (or equivalent). A bachelor’s degree is a plus.
• Customer service experience in a call center, insurance, banking, or related field.
• Strong communication, listening, and problem‑solving skills – you can de‑escalate, empathize, and find solutions quickly.
• Ability to multitask using technology in a fast‑paced environment.
• Reliable high‑speed internet (minimum 25 Mbps download / 6 Mbps upload).
• Quiet, distraction‑free home office setup that meets our technical and security standards.
• Proficiency with CRM software – experience with brighthush, brighthush, or similar platforms is highly desirable.

Preferred Qualifications – What Gives You an Edge

• 2+ years of customer service experience in a remote or call‑center setting.
• Prior remote work experience – you know how to stay productive and connected from home.
• Experience with CRM systems (e.g., brighthush) and the brighthush suite.
• Knowledge of product offerings related to consumer protection, insurance, or digital services.
• Familiarity with AI‑driven support tools or chat‑bot platforms.
• Experience in a high‑volume, high‑complexity support environment.

Skills & Competencies – The Traits That Make You Successful

• Empathy & Active Listening – you truly understand customer needs and respond with care.
• Communication Excellence – clear, concise, and professional in both languages.
• Problem‑Solving & Critical Thinking – you can diagnose issues and recommend effective solutions.
• Adaptability & Resilience – you thrive in changing environments and handle high call volumes.
• Team Collaboration – you work well with cross‑functional teams, sharing insights and feedback.
• Time Management & Organization – you prioritize tasks and meet deadlines consistently.
• Tech Savvy – comfortable navigating multiple software tools, troubleshooting hardware, and learning new systems quickly.
• Customer‑Centric Mindset – you always put the customer first and seek to exceed expectations.

Career Growth & Learning Opportunities at brighthush

When you join brighthush, you’re stepping into a career path with clear advancement opportunities. We believe in nurturing talent from the ground up, and we provide the resources, mentorship, and training you need to succeed.

• Structured career ladder – from Customer Care Specialist to Team Lead, Manager, and beyond.
• Tuition reimbursement (up to $5,000 per year after 6 months) for courses that enhance your professional skill set.
• Regular virtual training sessions covering product knowledge, soft skills, and leadership development.
• Access to a learning portal with on‑demand courses, webinars, and industry certifications.
• Mentorship programs that pair you with experienced leaders across the organization.
• Annual innovation challenge where teams propose new ideas that could shape future products.
• Opportunities to shadow product managers and gain exposure to the full product lifecycle.

Work Environment & Company Culture

At brighthush, we cultivate a culture of inclusion, innovation, and service excellence. Our remote workforce enjoys:

• Flexible scheduling – while shifts may include evenings and weekends, you’ll have the freedom to choose the best fit for your life.
• Transparent shift bidding system that allows you to select preferred shifts based on business needs.
• Regular virtual team meetings and social events to foster connection and collaboration.
• A culture of recognition – we celebrate achievements, milestones, and customer success stories.
• Commitment to work‑life balance – we understand the importance of downtime and personal well‑being.
• Access to a wellness program that includes fitness reimbursements, mindfulness resources, and mental health support.
• Inclusive hiring practices that value diverse perspectives and backgrounds.

Compensation, Perks, and Benefits

We offer a competitive pay range of $16.23 – $27.75 per hour, with additional shift differentials for nights and weekends. In addition to base pay, you’ll receive:

• Comprehensive benefits package from day one, including medical, dental, vision, and mental health coverage.
• Paid time off (PTO) that includes holidays, vacation days, and sick leave.
• Access to wellness programs such as fitness reimbursements and mindfulness resources.
• Employee assistance programs (EAP) for personal and professional support.
• Regular performance bonuses and incentive programs tied to customer satisfaction metrics.
• Company‑sponsored technology stipend to ensure you have the best tools for remote work.
• Annual team retreats (virtual or in‑person) to build camaraderie and celebrate successes.

Shift Schedule & Availability

• Full‑time, 40 hours per week with flexible shift options.
• Shifts may include evenings, weekends, and holidays.
• Availability required up to 9 PM EST on certain days.
• Shift bids are used to determine schedules based on business needs.
• Shift differentials apply for night and weekend coverage.

How to Apply – Take the First Step Toward a Rewarding Career

If you’re ready to bring your bilingual communication skills, problem‑solving mindset, and passion for customer service to a dynamic, remote team, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

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Why brighthush?

At brighthush, we’re committed to helping people thrive in a connected world. Our inclusive culture, focus on innovation, and dedication to employee growth make us a top choice for professionals who want to make a real impact. Join us and experience a career where your voice matters, your growth is supported, and your contributions are celebrated.

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Frequently Asked Questions

What does a typical day look like?

As a Bilingual Customer Care Specialist, you’ll handle a mix of phone, email, chat, and social media inquiries. Your day will involve troubleshooting, documenting solutions, collaborating with product teams, and mentoring new hires. You’ll also participate in regular training sessions and team meetings.

Can I work from anywhere?

Yes. As long as you have a reliable high‑speed internet connection and a quiet, distraction‑free workspace that meets our security standards, you can work from anywhere in the United States.

What training will I receive?

We provide a comprehensive onboarding program that covers product knowledge, CRM usage, communication best practices, and company culture. Ongoing training is offered through virtual workshops, webinars, and a learning portal.

How is performance measured?

Performance is evaluated based on customer satisfaction scores, first‑contact resolution rates, adherence to schedules, and participation in continuous improvement initiatives. Exceptional performers receive bonuses and recognition.

What career paths are available?

Typical progression includes moving from Customer Care Specialist to Team Lead, then to Manager, and potentially into product or operations roles. We also support lateral moves into product support, quality assurance, or customer experience strategy.