Seasoned Bilingual Customer Experience & Sales Retention Specialist – Remote & On‑Site – Spanish & English – Driving Loyalty, Revenue, and Brand Advocacy for brighthush

Welcome to brighthush – Where Every Interaction Becomes an Opportunity

At brighthush, we believe that every customer touchpoint is a chance to create lasting value. Our platform empowers leading consumer brands to deliver seamless, memorable experiences across phone, live chat, email, social media, and video. With a global footprint that spans the United States, Canada, and Europe, we are redefining how brands connect with their audiences. If you thrive on turning challenges into opportunities and enjoy building relationships that translate into loyalty and revenue, brighthush is the place for you.

Why brighthush Is the Ideal Place for Your Next Career Move

Our people are the heart of everything we do. We invest in our talent through continuous learning, mentorship, and a culture that celebrates curiosity, collaboration, and innovation. Whether you are a seasoned professional or just starting out, you’ll discover:

• Clear pathways from entry‑level roles to senior leadership positions, with a structured career ladder and regular performance reviews.
• A supportive, inclusive environment that values diverse perspectives and encourages open dialogue.
• Access to cutting‑edge technology and data analytics tools that keep you ahead of the curve in customer experience and sales.
• Competitive compensation, performance bonuses, and comprehensive benefits that reward your hard work.
• Flexible work arrangements, including fully remote options and on‑site offices in Montoursville, PA; Austin, TX; Raleigh, NC; Montgomery, AL; and Roswell, GA.
• Regular opportunities to travel for client meetings, industry conferences, and team retreats.

Position Overview

We’re looking for an Experienced Bilingual Customer Experience & Sales Retention Specialist to become the frontline ambassador for brighthush’s portfolio of premium consumer brands. In this role, you will manage high‑volume inquiries across multiple channels, drive sales and retention, and ensure customer satisfaction at every touchpoint. Your fluency in Spanish and English will enable you to serve a diverse customer base and support global brand initiatives.

Key Responsibilities

• Handle a high volume of customer inquiries via phone, chat, email, and social media, ensuring timely and accurate resolution.
• Identify upsell and cross‑sell opportunities for luxury and home appliance products, contributing directly to revenue growth.
• Document all interactions in the CRM, maintaining up‑to‑date records and ensuring data integrity.
• Develop and maintain a deep knowledge base of evolving product lines, ingredients, applications, and potential adverse effects.
• Implement creative problem‑solving techniques to increase customer retention and loyalty.
• Collaborate with sales, technical support, and product teams to resolve complex issues and share customer insights.
• Participate in ongoing training sessions, including product, systems, and remote communication training via brighthush.
• Adhere to company policies, quality standards, and performance metrics, achieving 100% attendance and high customer satisfaction scores.
• Act as a brand advocate, sharing customer feedback with product and marketing teams to influence future product development.
• Monitor and analyze customer sentiment across channels, reporting trends and recommending actionable improvements.
• Support the implementation of new features and integrations within the brighthush platform, providing frontline feedback.

Essential Qualifications

• Minimum of 2 years of customer service experience in a call center environment.
• Proven track record in supporting luxury brand products and home appliances.
• Fluency in both Spanish and English, with excellent written and verbal communication skills.
• High school diploma required; college degree preferred.
• Strong diagnostic and troubleshooting abilities for consumer products and services.
• Positive, professional demeanor with a passion for delivering exceptional customer experiences.
• Ability to work independently and as part of a cross‑functional team in a fast‑paced environment.
• Proficiency with keyboard shortcuts, multitasking, and time‑management tools.

Preferred Qualifications

• Experience with CRM systems (e.g., brighthush, Salesforce, Zendesk) and ACD tools.
• Knowledge of social media customer engagement best practices.
• Background in retail or sales environments, with a focus on retention strategies.
• Previous exposure to multi‑channel support platforms (SMS, video, live chat).
• Experience with data analytics tools such as Tableau or Power BI.
• Certifications in customer success, CRM, or language proficiency.

Core Competencies & Skills

• Customer‑centric mindset with a strong sense of empathy and active listening.
• Excellent time‑management and multitasking abilities, handling multiple conversations simultaneously.
• Analytical thinking and data‑driven decision making, using metrics to guide actions.
• Adaptability to fast‑paced, evolving product landscapes and changing customer expectations.
• Team collaboration and cross‑functional communication, bridging gaps between sales, support, and product.
• Commitment to continuous learning and professional development, staying current with industry trends.
• Strong problem‑solving skills, turning obstacles into opportunities for improvement.
• Proficiency in using remote communication tools such as Zoom, Teams, and Slack.

Career Growth & Learning Opportunities

At brighthush, we champion internal mobility. As a Customer Experience Specialist, you’ll have the chance to:

• Advance to Senior Support Specialist or Team Lead roles, managing a small team of agents.
• Transition into product management, quality assurance, or training and development, leveraging your frontline insights.
• Participate in leadership training programs and mentorship initiatives, preparing you for future managerial responsibilities.
• Attend industry conferences, webinars, and workshops to stay ahead of customer experience trends and best practices.
• Earn certifications in CRM, customer success, or language proficiency, enhancing your professional profile.
• Take on special projects that influence product roadmap, marketing strategy, or customer journey design.
• Benefit from a tuition reimbursement program for courses related to customer experience, sales, or technology.

Work Environment & Culture

Our culture is built on open communication, employee empowerment, and a shared commitment to excellence. You’ll experience:

• Collaborative teams that celebrate wins and learn from challenges, fostering a sense of belonging.
• Transparent leadership that values feedback and continuous improvement, with regular town‑hall meetings.
• Inclusive policies that support work‑life balance, including flexible schedules, remote options, and generous leave policies.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie and cross‑departmental relationships.
• A focus on mental and physical well‑being, with access to wellness resources, employee assistance programs, and fitness stipends.
• Recognition programs that celebrate individual and team achievements, from “Agent of the Month” to “Innovation Champion.”
• An environment that encourages experimentation, allowing you to test new ideas and iterate quickly.

Compensation & Benefits

While the base hourly rate ranges from $12.50 to $13.00, you’ll also enjoy:

• Performance‑based bonuses tied to customer satisfaction and sales metrics, rewarding your impact on the business.
• Health, dental, and vision insurance plans, with options for dependents and family members.
• 401(k) retirement plan with company match, ensuring you’re prepared for the future.
• Paid time off, holidays, and sick leave, allowing you to recharge and maintain a healthy work‑life balance.
• Professional development stipend and tuition reimbursement, supporting your growth and learning goals.
• Employee discount programs on partner products and services, giving you access to premium offerings.
• Comprehensive onboarding package, including equipment, paid training, and a mentorship buddy to guide you through your first weeks.
• Access to a company‑wide learning platform featuring courses on customer experience, sales techniques, and technology tools.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

How to Apply

Ready to elevate your customer service career with brighthush? Click the link below to submit your application and join a team that values your expertise, supports your growth, and celebrates your successes.

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Final Thoughts

At brighthush, we don’t just solve problems; we create experiences that turn customers into lifelong advocates. If you’re a bilingual professional with a passion for service, sales, and continuous improvement, we want you on our team. Join us, and let’s build the future of customer experience together.