Seasoned Bilingual Customer Experience Specialist – Remote (Watertown, SD) – Champion Seamless Customer Journeys, Drive Loyalty, and Elevate Service Excellence in Telecommunications at brighthush

About brighthush

brighthush is more than a telecommunications provider; it is a catalyst for connection in a world that never stops moving. From the bustling streets of urban centers to the quiet corners of rural communities, we deliver lightning‑fast internet, crystal‑clear phone service, and reliable cable entertainment that keeps families, businesses, and local organizations thriving. Our commitment to innovation, reliability, and customer satisfaction has earned us the reputation of being the most trusted partner for anyone who needs to stay connected in an increasingly digital landscape.

Our mission is simple yet powerful: to connect people with the tools they need to thrive. We envision a future where every household and enterprise can access seamless, affordable, and high‑quality communication solutions that empower them to work, learn, and play without interruption. At brighthush, technology is only as good as the people who use it, which is why we invest heavily in our most valuable asset—our people.

From entry‑level roles to senior leadership, every team member is empowered to innovate, collaborate, and grow. We foster a culture of continuous learning, open communication, and shared success, ensuring that each voice is heard and every idea has the chance to shape our future.

Why This Role Is a Game‑Changer

We’re on the hunt for a passionate, bilingual (Spanish/English) Customer Experience Specialist who thrives in a fast‑paced, high‑volume call center environment. This isn’t just a job; it’s a chance to shape how customers perceive and interact with brighthush. As the frontline ambassador, you’ll transform everyday conversations into moments of trust, satisfaction, and loyalty.

Why join us? Because at brighthush, every call is an opportunity to make a lasting impact. Your voice will help customers navigate complex technical issues, discover new services, and feel genuinely cared for. You’ll be part of a team that values creativity, empathy, and continuous improvement, and you’ll see the direct results of your efforts reflected in customer delight and brand advocacy.

Key Responsibilities

• Deliver Exceptional Service: Handle inbound and outbound calls, providing accurate, timely, and empathetic support for product, service, and billing inquiries.
• Build Rapport: Establish a personal connection with each customer, demonstrating genuine interest and understanding of their needs.
• Problem‑Solve Creatively: Use analytical skills to troubleshoot technical issues, resolve complaints, and recommend solutions that enhance the customer’s experience.
• Product Knowledge: Maintain an up‑to‑date understanding of brighthush’s products and services, enabling you to guide customers through options and upgrades.
• Document Interactions: Accurately record all customer interactions, complaints, and actions taken in our CRM system to ensure a seamless handoff and continuous improvement.
• De‑Escalate Conflicts: Manage sensitive or complex situations with composure, turning potential frustrations into positive outcomes.
• Continuous Improvement: Provide feedback on processes, tools, and customer interactions to help refine internal systems and elevate service quality.
• Adhere to Policies: Follow brighthush policies and procedures, safeguarding customer privacy and ensuring compliance with industry standards.
• Team Collaboration: Work closely with peers, supervisors, and cross‑functional teams to meet service level agreements and exceed performance metrics.
• Shift Flexibility: Operate across multiple shifts (mid‑morning to late afternoon, evenings, weekends) with a willingness to accept shift differentials when available.

Essential Qualifications

• High school diploma or equivalent (GED) required.
• Basic computer literacy: typing, email, and internet navigation.
• Proficiency with multiple software applications and systems.
• Prior experience in a customer‑facing role (e.g., retail, hospitality, technical support).
• Strong verbal and written communication skills in both English and Spanish.
• Empathy, patience, and a genuine desire to help others.
• Excellent listening skills and the ability to respond thoughtfully.
• Accountability and follow‑through to ensure positive outcomes for customers.
• Reliable attendance and punctuality.

Preferred Qualifications

• Experience in a call center or high‑volume customer service environment.
• Knowledge of telecommunications products or services.
• Familiarity with CRM platforms and ticketing systems.
• Experience with conflict resolution and de‑escalation techniques.
• Previous bilingual customer support experience in a multicultural setting.
• Certification or training in customer service excellence.

Core Skills & Competencies

• Multitasking & time management in a fast‑paced setting.
• Problem‑solving and analytical thinking.
• Strong interpersonal skills and emotional intelligence.
• Adaptability to changing priorities and customer needs.
• Attention to detail and accuracy in documentation.
• Resilience under pressure and ability to maintain composure.
• Team player mindset with a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development from day one. You’ll receive fully paid, interactive training that covers technical knowledge, soft skills, and industry best practices. As you demonstrate excellence, you’ll have the chance to advance into a variety of rewarding roles:

• Senior Customer Experience Specialist
• Team Lead or Supervisor
• Product Specialist or Technical Support Engineer
• Operations or Process Improvement Analyst
• Customer Success Manager or Account Manager

In addition to formal training, we offer mentorship programs, cross‑departmental projects, and leadership workshops to help you build a versatile skill set and prepare for future roles. Whether you aspire to lead a team, specialize in technical support, or drive operational excellence, brighthush provides the resources and guidance to make it happen.

Work Environment & Company Culture

Our remote work model provides flexibility while maintaining a strong sense of community. You’ll work from home with all necessary equipment—computer, headset, and high‑speed internet—supplied by brighthush. The environment is collaborative, supportive, and driven by a shared commitment to customer excellence.

We celebrate diversity, encourage open communication, and foster a culture where every voice matters. Our core values—Integrity, Innovation, Inclusion, and Impact—guide every decision and interaction. You’ll find a workplace where ideas are welcomed, achievements are recognized, and learning is a daily priority.

Compensation, Perks, and Benefits

• Competitive base salary with performance‑based incentives.
• Shift differentials (5%–15%) for evening and weekend work.
• Comprehensive benefits package: medical, dental, vision, and life insurance.
• Paid time off (PTO) and holiday schedule.
• Free brighthush TV and internet service for your home.
• Employee discount program on brighthush products and services.
• Wellness resources, including mental health support and fitness stipends.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to make a difference in the lives of customers while advancing your career? Click the link below to submit your application and join brighthush’s dedicated team of customer experience professionals.

Apply to this Job

Join brighthush Today

At brighthush, we believe that every call is an opportunity to create a lasting impression. If you’re passionate about helping people, thrive in a dynamic environment, and are fluent in Spanish and English, we want to hear from you. Bring your expertise, your empathy, and your drive to our team—and together, let’s shape the future of communications.