Seasoned Bilingual Customer Service & Operations Specialist – Freight Forwarding & Maritime Logistics Expert – Remote Position in Alicante, Spain – Join brighthush

About brighthush

brighthush is a trailblazer in the transportation and logistics arena, boasting a rich heritage that spans more than two centuries. With roots that trace back to the early 1800s, we have evolved from a modest maritime trading house into a global network of freight forwarding, shipping, and supply‑chain solutions. Our commitment to operational excellence, technological innovation, and customer‑centric service has earned us a reputation as one of the most reliable partners for businesses that rely on seamless movement of goods across borders.

Operating from the vibrant port city of Alicante in the Valencian Community, brighthush blends the best of traditional maritime expertise with cutting‑edge digital tools. We empower our clients to navigate complex regulatory landscapes, optimize shipping routes, and reduce costs—all while maintaining the highest standards of safety and compliance. As a forward‑thinking organization, we invest heavily in talent development, fostering a culture of continuous learning, collaboration, and empowerment.

In an era where global trade is more dynamic than ever, brighthush stands at the forefront of innovation, leveraging data analytics, AI‑driven route optimization, and real‑time tracking to deliver unparalleled visibility to our customers. Our mission is simple: to make freight forwarding and maritime logistics as transparent, efficient, and customer‑friendly as possible.

Role Overview

We are seeking a motivated and detail‑oriented Customer Service & Operations Specialist to join our remote team based in Alicante. In this role, you will serve as the primary point of contact for our international clientele, ensuring that every shipment—whether import or export—moves smoothly from origin to destination. You will collaborate closely with our freight forwarding, customs clearance, and logistics teams to deliver timely, accurate, and compliant shipping documentation and solutions. If you thrive in a fast‑paced environment, possess strong Spanish and English communication skills, and have a passion for maritime operations, we want to hear from you.

This position offers the unique opportunity to work at the intersection of customer service, operations, and technology, all while contributing to the growth of a historic brand that continues to shape the future of global trade.

Key Responsibilities

• Client Relationship Management: Act as the first line of support for our clients, addressing inquiries, resolving issues, and providing proactive updates on shipment status.
• Import/Export Operations: Coordinate all aspects of international freight movements, including booking, routing, and scheduling, while ensuring adherence to regulatory requirements.
• Documentation & Compliance: Prepare, review, and file essential shipping documents such as bills of lading, commercial invoices, packing lists, and customs declarations.
• Process Optimization: Identify bottlenecks in the operations workflow and propose improvements to increase efficiency, reduce turnaround times, and enhance customer satisfaction.
• Data Management: Maintain accurate records in our ERP and CRM systems, ensuring data integrity and timely updates for all stakeholders.
• Cross‑Functional Collaboration: Work closely with the freight forwarding, customs, and warehouse teams to synchronize operations and deliver a seamless end‑to‑end experience.
• Performance Reporting: Generate regular reports on key metrics such as on‑time delivery rates, documentation accuracy, and client feedback.
• Continuous Learning: Stay current on industry trends, regulatory changes, and emerging technologies that impact freight forwarding and maritime logistics.
• Client Onboarding: Guide new customers through the onboarding process, ensuring they understand our service offerings, documentation requirements, and digital tools.
• Issue Escalation: Identify and manage high‑priority incidents, coordinating with internal stakeholders to resolve problems swiftly and transparently.

Essential Qualifications

• Minimum of 1–2 years of experience in freight forwarding, maritime operations, or a related field.
• Fluency in Spanish and English, both written and spoken.
• Strong academic background in logistics, supply chain, maritime studies, or a related discipline.
• Demonstrated ability to work under pressure, meet tight deadlines, and manage multiple priorities simultaneously.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with ERP/CRM platforms.
• Self‑motivated, proactive, and comfortable working in a remote, distributed team environment.
• Experience with digital freight platforms and electronic data interchange (EDI) is a plus.

Preferred Qualifications

• Experience with international customs clearance and knowledge of EU import/export regulations.
• Prior exposure to shipping documentation standards such as INCOTERMS, HS codes, and electronic data interchange (EDI).
• Knowledge of maritime transport terminology and vessel operations.
• Experience using logistics software such as CargoWise, Descartes, or equivalent.
• Additional language skills (e.g., Portuguese, French, German) are a plus.
• Certifications in customs, supply chain, or logistics (e.g., CCS, CSCP) are highly desirable.

Skills & Competencies

• Communication: Clear, concise, and professional communication with clients, vendors, and internal teams.
• Problem‑Solving: Analytical mindset to troubleshoot operational issues and devise effective solutions.
• Adaptability: Ability to pivot quickly in response to changing priorities or unexpected challenges.
• Team Collaboration: Strong interpersonal skills to work effectively across departments and time zones.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and exceeding client expectations.
• Technical Proficiency: Comfortable learning new software tools and adapting to evolving technology platforms.
• Project Management: Ability to manage multiple tasks, set priorities, and meet deadlines in a fast‑moving environment.
• Data Literacy: Comfortable working with spreadsheets, dashboards, and data‑driven decision‑making.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service & Operations Specialist, you will have access to a wealth of professional development resources, including:

• Structured onboarding program with mentorship from seasoned logistics professionals.
• Access to industry certifications such as Certified Customs Specialist (CCS) or Certified Supply Chain Professional (CSCP).
• Regular training workshops on maritime regulations, digital freight platforms, and customer service best practices.
• Opportunities to take on project leadership roles and cross‑functional initiatives.
• Clear career ladder paths leading to roles such as Operations Manager, Freight Forwarding Lead, or Logistics Strategy Consultant.
• Annual conference attendance and networking events to broaden industry knowledge.
• Internal knowledge‑sharing sessions where you can present insights and innovations.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote team in Alicante enjoys:

• Flexible working hours that accommodate diverse time zones and personal commitments.
• Regular virtual team‑building events, knowledge‑sharing sessions, and community outreach projects.
• A collaborative atmosphere where every voice is heard and ideas are encouraged.
• Commitment to work‑life balance, with generous vacation policies and mental‑health support.
• Inclusive environment that celebrates diversity and promotes equal opportunity.
• Access to a digital collaboration hub that unites teams across continents.
• Annual company retreats that combine professional development with cultural exploration.

Compensation & Benefits

While specific figures are tailored to individual experience and qualifications, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for entry‑level operations roles.
• Performance‑based bonuses tied to key metrics such as client satisfaction scores and operational efficiency.
• Health and dental insurance coverage for employees and their families.
• Retirement savings plan with company matching contributions.
• Annual professional development stipend to support certifications, courses, or conferences.
• Wellness program that includes gym memberships, mindfulness sessions, and ergonomic equipment for remote work.
• Flexible remote work policy with a stipend for home‑office setup.
• Paid parental leave and family‑friendly benefits.

Why brighthush?

Legacy Meets Innovation: Join a company that has been shaping global trade for over 200 years while embracing the latest technology to stay ahead of the curve.

Impactful Work: Every shipment you manage directly contributes to the success of our clients and the growth of the global supply chain.

Global Reach, Local Touch: Work from the beautiful coastal city of Alicante while collaborating with teams across Europe, Asia, and the Americas.

Career Momentum: With structured career paths and continuous learning, you can advance from specialist to leadership roles in a short time.

Inclusive Culture: We celebrate diversity, encourage open dialogue, and value each team member’s unique perspective.

How to Apply

If you are ready to join a forward‑thinking organization that values innovation, customer focus, and professional growth, we invite you to submit your application today. Please send your resume, cover letter, and any relevant certifications to [email protected]. We look forward to exploring how your skills and aspirations align with the exciting opportunities at brighthush.