Seasoned Bilingual Customer Service Representative – Remote Health Coverage Enrollment & Support Specialist (California Residents) – Join brighthush
About brighthush
brighthush is a pioneering force in public‑sector staffing, dedicated to connecting skilled professionals with the most critical health and human services programs across the United States. Since 2001, we have earned a reputation for reliability, precision, and compassion—qualities that are essential when we help families secure the health coverage they need. Our mission is simple yet powerful: bridge the gap between talented individuals and the vital services that keep communities healthy and thriving.
Why brighthush is the Place to Grow Your Career
When you join brighthush, you’re not just filling a role—you’re becoming part of a purpose‑driven mission that touches real lives. We champion diversity, continuous learning, and work‑life balance. As a remote‑first organization, we empower you to work from anywhere in California while staying connected to a vibrant, supportive team. Our culture rewards initiative, celebrates achievements, and encourages every team member to bring their authentic self to work.
Position Overview
We are looking for a highly motivated, bilingual Customer Service Representative to support families seeking health care coverage. In this role, you will answer inbound calls, conduct outbound outreach, and guide beneficiaries through enrollment, disenrollment, and waiver processes. Your bilingual fluency will be essential in delivering clear, empathetic communication to a diverse population.
Key Responsibilities
- Inbound & Outbound Call Management: Handle high‑volume 800‑line calls, provide timely responses to inquiries, and refer callers to supervisors or county/state agencies when necessary.
- Enrollment Support: Assist beneficiaries with completing enrollment transaction requests, ensuring accuracy and compliance with program guidelines.
- Compliance & Policy Adherence: Maintain up‑to‑date knowledge of contract compliance provisions and adhere to all policies and procedures relevant to the role.
- Plan Knowledge: Stay informed about managed care plans available in the service area, enabling you to provide accurate enrollment and disenrollment guidance.
- Medical Exemptions & Waivers: Process inquiries related to medical exemptions and waivers, providing beneficiaries with clear status updates.
- Performance Metrics: Meet or exceed production and quality assurance goals, and adhere to performance criteria outlined in the role’s evaluation framework.
- Team Collaboration: Work effectively both independently and as part of a cross‑functional team to resolve complex issues and improve service delivery.
Essential Qualifications
- U.S. citizenship or permanent residency with authorization to work in the United States—no sponsorship required.
- High school diploma, GED, or equivalent certification.
- Minimum of 1 year of experience in a high‑volume customer service or call center environment.
- Proficiency in Microsoft Office Suite and data entry tasks.
- Exceptional organizational, interpersonal, written, and verbal communication skills.
- Ability to thrive in a fast‑paced, deadline‑driven setting while managing multiple complex tasks simultaneously.
- Strong computer literacy and quick adaptability to new software platforms.
- Experience in health or human services call center operations is highly desirable.
- Bilingual fluency in English and one of the following languages: Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Spanish, Thai, Laotian, Ukrainian, Vietnamese.
Preferred Qualifications
- Prior experience with enrollment or waiver processes for managed care plans.
- Knowledge of state and county health program regulations.
- Demonstrated ability to meet or exceed key performance indicators (KPIs) in a call center setting.
- Experience with CRM or case‑management systems.
Core Skills & Competencies
- Customer‑Centric Mindset: A genuine desire to help families navigate complex health coverage systems.
- Problem‑Solving: Ability to analyze issues, identify root causes, and recommend effective solutions.
- Attention to Detail: Precision in data entry, documentation, and compliance adherence.
- Time Management: Efficiently prioritize tasks to meet daily call volume and quality targets.
- Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
- Adaptability: Comfortable with evolving processes, new technologies, and shifting priorities.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to:
- Structured onboarding and continuous training programs focused on health coverage policies, call‑center best practices, and customer‑service excellence.
- Mentorship from senior representatives and supervisors who share industry insights and career guidance.
- Clear pathways to advancement—whether that means moving into a supervisory role, transitioning to a specialized enrollment analyst position, or exploring opportunities in program management.
- Regular performance reviews that highlight strengths and identify growth areas, ensuring you stay on track toward your professional goals.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, transparency, and community. Even though you’ll be working from home, you’ll enjoy:
- Weekly virtual team huddles and monthly town‑hall meetings to stay connected.
- Access to a digital collaboration hub where you can share resources, celebrate wins, and seek support.
- A culture of recognition—top performers receive public shout‑outs, bonuses, and opportunities to lead projects.
- Inclusive hiring practices that celebrate diversity in language, culture, and experience.
Compensation & Benefits
While specific salary ranges are determined by experience and role responsibilities, brighthush offers a competitive compensation package that includes:
- Competitive hourly wage with potential overtime for peak periods.
- Health, dental, and vision insurance options for eligible employees.
- Paid time off (PTO) and holiday schedule aligned with California state holidays.
- 401(k) retirement plan with company match.
- Professional development stipend to support courses, certifications, and conferences.
- Fully equipped home‑office stipend—brighthush will provide the necessary hardware and software to ensure you can perform at your best.
Why This Role Matters
Every call you handle has a direct impact on a family’s ability to access essential health services. By providing clear guidance, accurate enrollment information, and compassionate support, you help reduce barriers and improve health outcomes for underserved communities. Your bilingual skills bridge communication gaps, ensuring that language is never a barrier to care.
Ready to Make a Difference?
If you are a dedicated, bilingual professional who thrives in a fast‑paced, customer‑focused environment, we want to hear from you. Join brighthush and become part of a mission‑driven team that values your expertise, supports your growth, and rewards your commitment to public service.