Seasoned Bilingual Customer Service Representative – Remote – Medi‑Cal Enrollment & Healthcare Support Specialist – Championing Health Equity at brighthush

About brighthush: Pioneering Health Equity for California’s Most Vulnerable

brighthush is a leading public‑service technology partner that transforms the way California families access health coverage. By marrying advanced data analytics with a human‑centered approach, we empower state agencies, managed care plans, and community organizations to deliver timely, accurate, and culturally competent support to those who need it most. Our mission is simple yet profound: to ensure that every Medi‑Cal beneficiary can navigate the complex world of health coverage with confidence and clarity.

Why This Role Matters

Every interaction you have as a Customer Service Representative directly influences a family’s ability to receive essential health services. In a landscape where health disparities persist, your work becomes a catalyst for change—making sure that no one is left behind. By joining brighthush, you become part of a mission‑driven organization that transforms lives through reliable, compassionate support.

Your Impact: What You’ll Do

As a remote bilingual representative, you will be the frontline advocate for Medi‑Cal beneficiaries. Your day-to-day responsibilities will include:

• Managing High‑Volume Calls: Efficiently handle inbound inquiries and conduct proactive outbound follow‑ups to confirm enrollment completion and satisfaction.
• Educating on Plan Options: Clearly explain the array of managed healthcare plans available under Medi‑Cal, helping beneficiaries understand coverage details, eligibility criteria, and plan benefits.
• Processing Enrollments & Disenrollments: Accurately enter and update enrollment data using brighthush’s proprietary systems, ensuring data integrity and compliance with state regulations.
• Verifying Eligibility: Assist beneficiaries in verifying their eligibility status, addressing gaps or discrepancies, and guiding them through the necessary steps to maintain coverage.
• Supporting Medical Exemptions & Waivers: Provide guidance on medical exemption requests, waiver inquiries, and status updates, ensuring beneficiaries receive the assistance they need.
• Resolving Issues & Escalating Complex Cases: Resolve routine inquiries professionally; identify complex issues and promptly elevate them to supervisors or relevant county/state agencies.
• Staying Current on Policies: Keep up-to-date with Medi‑Cal program policies, managed care plan updates, and contractual compliance requirements.
• Meeting Quality & Productivity Standards: Meet or exceed call center productivity metrics, quality assurance benchmarks, and performance goals set by brighthush.
• Documenting Interactions: Maintain accurate, real‑time documentation of all interactions and coordinate with internal teams to ensure a smooth customer experience.
• Providing Administrative Support: Assist with forms processing, research functions, and other ad‑hoc duties as directed by management.
• Driving Continuous Improvement: Participate in training sessions, feedback loops, and process improvement initiatives to enhance service delivery.

Essential Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Fluency in English and at least one of the following languages: Spanish, Armenian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, Vietnamese.
• Strong verbal and written communication skills in both languages.
• Proficiency with computers and the ability to quickly learn new software applications.
• Excellent organizational, interpersonal, and problem‑solving abilities.
• Ability to multitask in a fast‑paced, deadline‑driven environment.
• Strong adherence to established procedures and quality standards.
• Capability to work independently and collaboratively within a team.
• Comfortable maintaining a stationary position for extended periods.

Preferred Experience & Skills

• Previous call center or contact center experience.
• Experience in healthcare customer service, health insurance, human services, or public assistance programs.
• Hands‑on experience assisting the public with healthcare benefits, managed care plans, or enrollment services.
• Knowledge of Medi‑Cal program structure and eligibility criteria.
• Experience with enrollment management systems or CRM platforms.
• Demonstrated ability to handle sensitive personal information with confidentiality.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help others and a deep understanding of the challenges faced by Medi‑Cal beneficiaries.
• Communication Excellence: Ability to convey complex information in a clear, concise, and culturally sensitive manner.
• Technical Proficiency: Comfortable navigating multiple software platforms, data entry, and real‑time documentation.
• Problem‑Solving Agility: Quick thinking to resolve issues, identify root causes, and recommend actionable solutions.
• Adaptability: Thrive in a dynamic environment with evolving policies, procedures, and technology.
• Team Collaboration: Work effectively with cross‑functional teams, supervisors, and external partners.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity without sacrificing quality.

Career Growth Opportunities & Learning Benefits

At brighthush, we believe in nurturing talent and unlocking potential. Your journey with us can evolve in many exciting directions:

• Advanced Training Programs: Comprehensive onboarding followed by ongoing skill‑building workshops, webinars, and certifications.
• Mentorship & Coaching: Pairing with seasoned professionals in healthcare, public service, and technology.
• Leadership Pathways: Opportunities to advance into senior support roles, team leadership, or specialized healthcare advisory positions.
• Cross‑Functional Projects: Participation in initiatives that broaden your skill set beyond customer service, such as data analytics, process improvement, or community outreach.
• Professional Development Stipend: Funding for courses, certifications, conferences, and industry events.

Work Environment & Company Culture

brighthush champions a remote‑first culture that values flexibility, diversity, and well‑being. After a 4–5 week onsite training program in Rancho Cordova, CA, you’ll enjoy the freedom to work from anywhere in the United States.

• Flexibility: Choose between remote or onsite work based on your preferences and life circumstances.
• Diversity & Inclusion: A workplace that celebrates linguistic and cultural diversity, ensuring every voice is heard.
• Collaboration: Regular virtual team huddles, knowledge‑sharing sessions, and community events that foster connection.
• Employee Well‑Being: Access to mental health resources, wellness programs, and a supportive HR team dedicated to your success.
• Technology & Tools: Company‑provided equipment (laptop, headset, etc.) and cutting‑edge software to support your remote work.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and sick leave.
• Retirement savings plan with employer match.
• Company‑provided equipment for remote work (laptop, headset, etc.).
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to make a tangible difference in the lives of Medi‑Cal beneficiaries? Submit your application today and join a team that values your expertise, empathy, and drive.

Click the link below to start your journey with brighthush:

Join the brighthush Mission

When you become part of brighthush, you’re not just taking a job—you’re stepping into a role that empowers communities, advances equity, and fosters personal growth. You’ll:

• Help beneficiaries secure the healthcare coverage they deserve.
• Work with cutting‑edge technology and data systems.
• Collaborate with a passionate team dedicated to public service.
• Grow your career in a supportive, forward‑thinking environment.

We look forward to welcoming you to brighthush, where your skills and compassion converge to create lasting impact.