Seasoned Bilingual Customer Service Representative – Remote & Onsite – Spanish/English – Sales & Retention Specialist at brighthush

About brighthush

Welcome to brighthush, a global leader in customer experience solutions that empowers brands to connect with consumers in meaningful ways. With a presence in the United States, Canada, and Europe, brighthush delivers world‑class support across phone, live chat, email, social media, and video platforms. Our mission is simple: to transform every customer interaction into a memorable brand experience that drives loyalty, revenue, and advocacy.

Why Join brighthush?

At brighthush, we believe that people are the heart of every great brand. That’s why we invest heavily in our people through continuous training, mentorship, and a culture that celebrates curiosity, collaboration, and innovation. Whether you’re a seasoned professional or just starting your career in customer service, you’ll find:

• Opportunities to grow from entry‑level roles to senior leadership positions.
• A supportive, inclusive environment that values diverse perspectives.
• Access to cutting‑edge technology and data analytics tools.
• Competitive compensation, performance bonuses, and comprehensive benefits.
• Flexible work arrangements, including fully remote options and on‑site offices in Montoursville, PA; Austin, TX; Raleigh, NC; Montgomery, AL; and Roswell, GA.

Position Overview

We are seeking a Seasoned Bilingual Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador for brighthush’s portfolio of premium consumer brands, handling inquiries across multiple channels while driving sales, retention, and customer satisfaction. Your bilingual fluency in Spanish and English will enable you to serve a diverse customer base and support global brand initiatives.

Key Responsibilities

• Handle a high volume of customer inquiries via phone, chat, email, and social media, ensuring timely and accurate resolution.
• Identify upsell and cross‑sell opportunities for luxury and home appliance products, contributing directly to revenue growth.
• Document all interactions in the CRM, maintaining up‑to‑date records and ensuring data integrity.
• Develop and maintain a deep knowledge base of evolving product lines, ingredients, applications, and potential adverse effects.
• Implement creative problem‑solving techniques to increase customer retention and loyalty.
• Collaborate with sales, technical support, and product teams to resolve complex issues and share customer insights.
• Participate in ongoing training sessions, including product, systems, and remote communication training via Zoom.
• Adhere to company policies, quality standards, and performance metrics, achieving 100% attendance and high customer satisfaction scores.

Essential Qualifications

• Minimum of 2 years of customer service experience in a call center environment.
• Proven track record in supporting luxury brand products and home appliances.
• Fluency in both Spanish and English, with excellent written and verbal communication skills.
• High school diploma required; college degree preferred.
• Strong diagnostic and troubleshooting abilities for consumer products and services.
• Positive, professional demeanor with a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce, Zendesk) and ACD tools.
• Knowledge of social media customer engagement best practices.
• Background in retail or sales environments, with a focus on retention strategies.
• Previous exposure to multi‑channel support platforms (SMS, video, live chat).

Core Competencies & Skills

• Customer‑centric mindset with a strong sense of empathy.
• Excellent time‑management and multitasking abilities.
• Analytical thinking and data‑driven decision making.
• Adaptability to fast‑paced, evolving product landscapes.
• Team collaboration and cross‑functional communication.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we champion internal mobility. As a Customer Service Representative, you’ll have the chance to:

• Advance to Senior Support Specialist or Team Lead roles.
• Transition into product management, quality assurance, or training and development.
• Participate in leadership training programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of customer experience trends.
• Earn certifications in CRM, customer success, or language proficiency.

Work Environment & Culture

Our culture is built on open communication, employee empowerment, and a shared commitment to excellence. You’ll experience:

• Collaborative teams that celebrate wins and learn from challenges.
• Transparent leadership that values feedback and continuous improvement.
• Inclusive policies that support work‑life balance, including flexible schedules and remote options.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.
• A focus on mental and physical well‑being, with access to wellness resources and employee assistance programs.

Compensation & Benefits

While the base hourly rate ranges from $12.50 to $13.00, you’ll also enjoy:

• Performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee discount programs on partner products and services.
• Comprehensive onboarding package, including equipment and paid training.

How to Apply

Ready to elevate your customer service career with brighthush? Click the link below to submit your application and join a team that values your expertise, supports your growth, and celebrates your successes.

Apply to this job

Final Thoughts

At brighthush, we don’t just solve problems; we create experiences that turn customers into lifelong advocates. If you’re a bilingual professional with a passion for service, sales, and continuous improvement, we want you on our team. Join us, and let’s build the future of customer experience together.