Seasoned Bilingual Customer Service Representative – Remote, Part‑Time, High‑Impact Role in Group Savings & Retirement Solutions

About brighthush

brighthush is a global technology partner that empowers organizations to connect people, places, and information securely and at scale. With a workforce of over 3,000 professionals, we place People First at the core of everything we do. Our culture is built on continuous learning, collaboration, and inclusion, enabling every team member to thrive and deliver exceptional customer experiences.

Why Join brighthush?

As a part‑time, permanent Customer Service Representative, you will become an integral part of the Group Savings & Retirement team, supporting our clients’ financial well‑being. You’ll work remotely, enjoy flexible scheduling, and receive competitive pay ranging from $20 to $22 CAD per hour. In addition, brighthush offers a comprehensive benefits package, paid training, and a clear career progression path.

Key Responsibilities

In this role, you will:

• Respond to inbound inquiries from participants regarding employer‑sponsored savings and retirement plans.
• Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
• Provide accurate, timely information about plan features, eligibility, and policy updates.
• Escalate complex issues to specialists and follow up to ensure resolution.
• Maintain detailed, accurate records in the ticketing system and adhere to SLAs.
• Identify opportunities for process improvement and suggest enhancements to service delivery.
• Uphold the highest standards of confidentiality, data security, and compliance with internal policies.
• Collaborate with cross‑functional teams to support new product launches and client onboarding.
• Participate in ongoing training sessions to stay current on industry trends and product knowledge.

Essential Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience, preferably in a high‑volume call center environment.
• Fluency in English and French (both written and spoken).
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
• Experience using ticketing systems and handling support tickets.
• Strong typing speed (30–40 words per minute) and excellent attention to detail.
• Ability to work independently in a remote setting while maintaining strong communication with teammates.

Preferred Qualifications

• Knowledge of group savings and retirement products.
• Experience with Genesys Cloud CX or similar contact center platforms.
• Background in financial services or insurance.
• Prior exposure to compliance and data security protocols.

Core Skills & Competencies

• Exceptional verbal and written communication in English and French.
• Strong problem‑solving and analytical thinking.
• Time‑management and multitasking abilities to meet SLA targets.
• Proactive, team‑oriented mindset with a passion for continuous improvement.
• Reliability, flexibility, and a commitment to confidentiality.
• Positive attitude and resilience in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you will:

• Gain exposure to the full lifecycle of group savings and retirement solutions.
• Participate in structured learning programs, including product certifications and soft‑skill workshops.
• Earn performance bonuses and qualify for annual salary reviews.
• Progress into senior support roles, team lead positions, or cross‑functional projects within the Customer Experience practice.
• Access mentorship from industry‑certified experts and a global network of professionals.

Work Environment & Culture

The role is fully remote, allowing you to work from anywhere in Canada. You will be part of a dynamic, collaborative team that values:

• Flexibility: schedule up to 37.5 hours per week with a minimum of 20 hours.
• Inclusivity: a culture that celebrates diverse perspectives and backgrounds.
• Transparency: open communication channels and regular feedback loops.
• Well‑being: resources for mental and physical health, including paid time off and wellness programs.

Compensation & Benefits

Competitive hourly rate of $20–$22 CAD with potential for overtime. Benefits include:

• Paid training and onboarding.
• Computer equipment and ergonomic support.
• Paid sick days (2 days after 3 months).
• Paid vacation (2 weeks after 3 months).
• RRSP matching program (available after 6 months).
• Group insurance coverage (after 3 months).
• Paid holidays and public holiday observances.
• Access to a comprehensive benefits portal for health, dental, and vision plans.

How to Apply

If you are ready to make a meaningful impact in a supportive, growth‑oriented environment, we encourage you to apply today. Join brighthush and help shape the future of work—together.