Seasoned Bilingual Customer Service Representative – Spanish & English – Remote Health Insurance Support Specialist for Innovative HealthTech Company brighthush

Join brighthush as a Bilingual Customer Service Representative

Are you passionate about delivering exceptional customer experiences while working in a fast‑paced, technology‑driven health insurance environment? brighthush is on a mission to redefine how people access and experience healthcare. Built on a full‑stack technology platform and a relentless focus on member service, brighthush is the first health insurance company designed to feel like a trusted family doctor. We’re looking for a dedicated, bilingual professional to join our Member and Provider Services team and help us continue to set new standards for care and convenience.

Why brighthush?

• Innovation at Scale: Our cloud‑native platform powers every interaction, from enrollment to claims, ensuring speed, accuracy, and transparency.
• Member‑First Culture: Every decision we make is guided by the goal of improving member outcomes and satisfaction.
• Diverse & Inclusive Environment: We celebrate authentic voices and diverse perspectives, fostering belonging and collaboration across all levels.
• Career Growth & Learning: With access to cutting‑edge tools, mentorship programs, and continuous learning resources, you’ll grow both personally and professionally.

About the Role

This is a remote, volume‑driven position that blends frontline customer service with back‑office operational excellence. As a Bilingual Customer Service Representative, you will be the first point of contact for members, brokers, providers, and vendors, ensuring that every interaction reflects brighthush’s commitment to quality and care.

Key Responsibilities

• Develop a deep, comprehensive understanding of brighthush’s processes, procedures, and technology stack.
• Handle high‑volume inquiries across multiple channels (phone, chat, email, and social media) in both Spanish and English.
• Manage an assigned caseload, maintaining productivity, accuracy, and quality metrics.
• Build and nurture collaborative relationships with internal partners (e.g., Claims, Provider Relations, IT) and external stakeholders (e.g., brokers, vendors).
• Identify, document, and escalated issues through established escalation pathways to ensure timely resolution.
• Track and monitor the health of all work‑in‑progress items, proactively flagging bottlenecks or risks.
• Participate in continuous improvement projects, providing feedback on workflow efficiencies and tool enhancements.
• Ensure strict compliance with all operational, regulatory, and privacy standards, including PHI protection and data security protocols.
• Perform additional duties as assigned to support team and organizational objectives.

Essential Qualifications

• Full professional proficiency in Spanish and English (reading, writing, speaking).
• Minimum of 1 year of experience in a high‑volume, customer‑focused environment.
• At least 6 months of experience in the healthcare or insurance industry.
• High school diploma or GED.

Preferred Qualifications & Skills

• Strong quantitative and analytical mindset, adept at problem‑solving and data interpretation.
• Experience with data entry, database management, and maintaining data integrity.
• Advanced proficiency in brighthush Workspace or brighthush Office (Excel, Word, PowerPoint).
• Familiarity with CRM systems (e.g., brighthush CRM) and ticketing platforms.
• Knowledge of HIPAA regulations and PHI handling best practices.
• Experience in process improvement initiatives (Lean, Six Sigma).

What You’ll Gain

• Competitive Compensation: Base pay of $20.00–$21.00 per hour, with an additional $1.00 per hour for successful completion of the bilingual assessment.
• Comprehensive Benefits: Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance; paid parental leave; paid wellness time and reimbursements.
• Paid Time Off: 15 days of vacation accrual per year, 11 paid holidays, paid sick time, and paid parental leave.
• Professional Development: Access to online courses, certifications, and internal training programs to advance your career.
• Flexible Work Environment: Fully remote role based in Georgia, with occasional travel for team meetings and company events.
• Impactful Work: Your contributions directly improve member experiences and help shape the future of health insurance.

Our Commitment to You

At brighthush, we believe that a diverse, inclusive, and supportive workplace fuels innovation. We are an Equal Opportunity Employer and are dedicated to creating an environment where every employee can thrive. We provide reasonable accommodations for all applicants and employees, ensuring that everyone has the opportunity to succeed.

How to Apply

Ready to make a difference in the lives of our members? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Contact Us

For any questions regarding accommodations during the application process, please reach out to the brighthush Benefits Team at [email protected].