Seasoned Bilingual Customer Service Specialist – Remote Spanish & English Support for Health Texas Enrollment, Benefits Access, Community Empowerment, and Digital Service Excellence at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that reimagines how public services connect with citizens. By harnessing cloud‑native platforms, AI‑driven chatbots, and data‑rich analytics, we empower state and local governments to deliver faster, more accurate, and more compassionate service experiences. While our portfolio spans health, education, housing, and workforce development, our heart beats strongest in the health sector, where we help millions of families navigate complex benefits programs and secure the care they deserve.

At brighthush, every interaction is an opportunity to make a difference. Whether a caller is seeking enrollment assistance, a family member is clarifying eligibility, or a community organization is coordinating outreach, our teams serve as the frontline ambassadors of trust, clarity, and hope. We are committed to building a future where technology and empathy converge to create seamless, human‑centered public service.

Why Join brighthush?

• Impactful Mission – Your work directly supports the Health Texas program, ensuring families receive the care and benefits they need.
• Remote‑First Flexibility – Work from any U.S. location with a fully equipped home office and a supportive virtual team.
• Growth & Development – Structured onboarding, continuous learning, and clear career pathways that help you advance from frontline support to leadership.
• Diverse & Inclusive Culture – A collaborative environment that values every voice and encourages innovation across all levels.
• Competitive Rewards – A comprehensive package that recognizes performance, supports wellness, and secures your future.

Key Responsibilities

As a Bilingual Customer Service Specialist, you will be the frontline advocate for Spanish‑ and English‑speaking customers. Your role will involve:

• Answering inbound inquiries via telephone, Interactive Voice Response (IVR), web chat, and web‑based portals with professionalism and empathy.
• Providing accurate, up‑to‑date information about Health Texas enrollment programs, benefits, and related services.
• Documenting every customer interaction in our secure systems, ensuring data integrity and compliance with privacy regulations.
• Completing enrollment transactions, processing requests, and verifying documentation in accordance with established guidelines.
• Managing multiple computer systems simultaneously while maintaining focus and accuracy.
• Coordinating the delivery of enrollment materials through mail, email, or electronic channels as required.
• Escalating complex or sensitive issues to the appropriate internal teams or external partners for resolution.
• Facilitating translation or interpretation services for non‑English speaking customers, following procedural standards.
• Communicating proactively with supervisors about workflow challenges, process improvements, or system issues.
• Consistently meeting or exceeding Quality Assurance (QA), productivity, and key performance indicators (KPIs).
• Participating in mandatory training sessions, workshops, and knowledge‑sharing meetings to stay current on program updates.
• Performing additional duties as assigned to support team objectives and organizational goals.

Essential Qualifications

• High school diploma or GED (or equivalent education and experience).
• Minimum of 0–6 months of relevant professional experience in customer service, call center, or enrollment support.
• Fluency in both English and Spanish, with strong verbal and written communication skills in each language.
• Proficiency in typing at a minimum of 35 words per minute with high accuracy.
• Demonstrated ability to work under pressure, manage high call volumes (100+ calls per day), and maintain composure.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Basic computer literacy in Windows and/or macOS, including proficiency with web browsers, spreadsheets, and customer relationship management (CRM) tools.
• Commitment to confidentiality, data security, and adherence to privacy regulations (e.g., HIPAA).

Preferred Qualifications

• Experience in a healthcare or benefits enrollment environment.
• Knowledge of the Health Texas program or similar state‑level health initiatives.
• Familiarity with call center metrics, quality assurance processes, and performance dashboards.
• Previous exposure to IVR systems, chat platforms, and web‑based portals.
• Certification or coursework in customer service excellence, data privacy, or related fields.
• Experience with bilingual customer support in a multicultural setting.

Skills & Competencies

• Customer‑Centric Mindset – Ability to listen actively, empathize, and provide solutions that meet customer needs.
• Problem‑Solving – Quick analytical thinking to resolve routine inquiries and identify root causes.
• Adaptability – Comfortable navigating new technologies, processes, and changing priorities.
• Team Collaboration – Works effectively with cross‑functional teams, sharing insights and best practices.
• Attention to Detail – Ensures accuracy in data entry, documentation, and compliance with regulatory standards.
• Time Management – Balances multiple tasks while meeting strict deadlines and performance metrics.
• Communication – Clear, concise, and professional communication in both English and Spanish.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Bilingual Customer Service Specialist, you will have access to:

• Structured onboarding and paid training programs that cover program knowledge, technology tools, and customer service best practices.
• Ongoing professional development through workshops, webinars, and industry conferences.
• Mentorship from seasoned leaders who guide your career trajectory.
• Opportunities to transition into specialized roles such as Enrollment Specialist, Quality Assurance Analyst, or Program Coordinator.
• Leadership development tracks for high‑performing employees interested in supervisory or managerial positions.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You will:

• Receive a fully equipped home office setup, including a laptop, dual monitors, keyboard, mouse, docking station, and high‑speed internet stipend.
• Participate in virtual team huddles, social events, and cross‑departmental projects.
• Benefit from a flexible schedule that supports work‑life balance while meeting service level agreements.
• Engage with a diverse workforce that values inclusion, equity, and belonging.
• Access a vibrant employee community through brighthush's internal communication platforms.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base Salary – Competitive hourly rate with a $1.00 per hour increase after successful completion of the paid training program.
• Performance Bonuses – Opportunity to earn bonuses based on individual and team performance metrics.
• Health & Wellness – Comprehensive medical, dental, vision, and prescription plans, including partial HSA funding.
• Retirement Savings – 401(k) plan with company matching to secure your financial future.
• Paid Time Off – Generous PTO, holidays, and sick leave to support your well‑being.
• Disability & Life Insurance – Short‑ and long‑term disability coverage, life insurance, and additional supplemental plans.
• Employee Assistance Program (EAP) – Confidential counseling and resources for physical, emotional, and financial wellness.
• Wellness Resources – Access to the brighthush Wellness Program, fitness discounts, and mental health support.
• Professional Development – Tuition reimbursement, conference attendance, and skill‑building courses.
• Employee Perks – Discounts on auto, home, renter’s, and pet insurance, as well as exclusive partner offers.
• Technology & Equipment – Company‑provided hardware and software to ensure a productive remote work experience.

Visa Sponsorship

While this role is open to U.S. residents, brighthush has a strong history of sponsoring H1B visas for qualified candidates. We encourage international talent to apply, and we will consider sponsorship on a case‑by‑case basis.

How to Apply

Ready to make a difference? Submit your application through our careers portal or click the link below to start the process. We look forward to reviewing your credentials and exploring how you can contribute to the brighthush mission.

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Closing Statement

At brighthush, your voice matters. Join us as a Bilingual Customer Service Specialist and help transform the way people access health benefits. Your expertise, empathy, and dedication will directly impact families across Texas, ensuring they receive the support they deserve. If you are ready to grow, learn, and lead in a supportive, remote environment, we invite you to apply today and become part of a team that values excellence, innovation, and community.